Question 1

The service sector accounts for over 80 percent of employment in the United States.

Accepted Answer

A) True 
 B)False

Question 2

A small diner has one employee and a counter with seating for 8 customers.The diner does not package food for takeout.Customers arrive at the diner at the rate of 20 per hour (Poisson distributed).Service times are exponentially distributed and average 24 per hour.Customers that arrive when all seats are taken do not enter the diner.What is the probability that there are no customers in the diner?

Accepted Answer

A) 0.2067 
B) 0.7933 
C) 0.8333 
D) 0.1667 
A) 0.2067 
B) 0.7933 
C) 0.8333 
D) 0.1667

Question 3

A service counter employs two servers.On average,a server requires 8 minutes to process a customer and service times follow an exponential distribution.Customers arrive at the counter at the rate of 12 per hour according to a Poisson distribution.On average,the total number of customers in the system (i.e. ,waiting and being served)would be

Accepted Answer

A) 1.600 
B) 2.844 
C) 3.200 
D) 4.444 
A) 1.600 
B) 2.844 
C) 3.200 
D) 4.444

Question 4

Briefly describe the traditional cost relationship in waiting line analysis.

Accepted Answer

There is generally an inverse relationsh

Question 5

Channels refers to the number of parallel servers in a waiting line system.

Accepted Answer

A) True 
 B)False

Question 6

A dentist office is an example of a

Accepted Answer

A) service factory. 
B) mass service. 
C) service shop. 
D) professional service. 
A) service factory. 
B) mass service. 
C) service shop. 
D) professional service.

Question 7

What is queue discipline and queue length?

Accepted Answer

The queue discipline is the order in whi

Question 8

Do waiting lines only form when the service operation is understaffed? Explain?

Accepted Answer

No.Waiting lines form because people or

Question 9

A small diner has one employee and a counter with seating for 8 customers.The diner does not package food for takeout.Customers arrive at the diner at the rate of 20 per hour (Poisson distributed).Service times are exponentially distributed and average 24 per hour.Customers that arrive when all seats are taken do not enter the diner.What is the average time a customer spends waiting?

Accepted Answer

A) 2.5 minutes 
B) 3.0 minutes 
C) 6.44 minutes 
D) 24 minutes 
A) 2.5 minutes 
B) 3.0 minutes 
C) 6.44 minutes 
D) 24 minutes

Question 10

Service companies are centralized and geographically concentrated.

Accepted Answer

A) True 
 B)False

Question 11

Consider an espresso stand with a single barista.Customers arrive at the stand at the rate of 28 per hour according to a Poisson distribution.Service times are exponentially distributed with a service rate of 35 customers per hour.The probability that the server is idle is

Accepted Answer

A) 0.20 
B) 0.60 
C) 0.80 
D) 1.00 
A) 0.20 
B) 0.60 
C) 0.80 
D) 1.00

Question 12

The number of arrivals per unit of time at a service facility can frequently be described by a

Accepted Answer

A) normal distribution. 
B) Poisson distribution. 
C) binomial distribution. 
D) Beta distribution. 
A) normal distribution. 
B) Poisson distribution. 
C) binomial distribution. 
D) Beta distribution.

Question 13

How are waiting line costs and service quality related?

Accepted Answer

The contemporary approach to quality man

Question 14

One of the basic assumptions for the single-server model is that the calling population is finite.

Accepted Answer

A) True 
 B)False

Question 15

Balking occurs when a customer waiting in a line moves from one line to another because he believes it is moving faster.

Accepted Answer

A) True 
 B)False

Question 16

A service counter employs two servers.On average,a server requires 8 minutes to process a customer and service times follow an exponential distribution.Customers arrive at the counter at the rate of 12 per hour according to a Poisson distribution.The service rate per server for this system is

Accepted Answer

A) 3.75 customers per hour. 
B) 7.5 customers per hour. 
C) 8 customers per hour. 
D) 16 customers per hour. 
A) 3.75 customers per hour. 
B) 7.5 customers per hour. 
C) 8 customers per hour. 
D) 16 customers per hour.

Question 17

In general,a service and its delivery system are inseparable.

Accepted Answer

A) True 
 B)False

The service sector accounts for over 80 percent of employment in the United States.

Briefly describe the traditional cost relationship in waiting line analysis.

Channels refers to the number of parallel servers in a waiting line system.

A dentist office is an example of a

What is queue discipline and queue length?

Do waiting lines only form when the service operation is understaffed? Explain?

Service companies are centralized and geographically concentrated.

Consider an espresso stand with a single barista.Customers arrive at the stand at the rate of 28 per hour according to a Poisson distribution.Service times are exponentially distributed with a service rate of 35 customers per hour.The probability that the server is idle is

The number of arrivals per unit of time at a service facility can frequently be described by a

How are waiting line costs and service quality related?

One of the basic assumptions for the single-server model is that the calling population is finite.

Balking occurs when a customer waiting in a line moves from one line to another because he believes it is moving faster.

A service counter employs two servers.On average,a server requires 8 minutes to process a customer and service times follow an exponential distribution.Customers arrive at the counter at the rate of 12 per hour according to a Poisson distribution.The service rate per server for this system is

In general,a service and its delivery system are inseparable.

Introduction to Operations and Supply Chain Management

Supplement Operational Decision-Making Tools: Decision Analysis

Quality Management

Statistical Process Control

Supplement Operational Decision-Making Tools: Acceptance Sampling

Product Design

Processes and Technology

Capacity and Facilities

Supplement Operational Decision-Making Tools: Facility Location Models

Human Resources

Supplement Operational Decision-Making Tools: Work Measurement

Project Management

Supply Chain Management Strategy and Design

Global Supply Chain Procurement and Distribution

Supplement Operational Decision-Making Tools: Transportation and Transshipment Models

Forecasting

Inventory Management

Supplement Operational Decision-Making Tools: Simulation

Sales and Operations Planning

Supplement Operational Decision-Making Tools: Linear Programming

Enterprise Resource Planning

Lean Systems

Scheduling

Filters

Exam 7: Service Design

The service sector accounts for over 80 percent of employment in the United States.

Briefly describe the traditional cost relationship in waiting line analysis.

Channels refers to the number of parallel servers in a waiting line system.

A dentist office is an example of a

What is queue discipline and queue length?

Do waiting lines only form when the service operation is understaffed? Explain?

Service companies are centralized and geographically concentrated.

Consider an espresso stand with a single barista.Customers arrive at the stand at the rate of 28 per hour according to a Poisson distribution.Service times are exponentially distributed with a service rate of 35 customers per hour.The probability that the server is idle is

The number of arrivals per unit of time at a service facility can frequently be described by a

How are waiting line costs and service quality related?

One of the basic assumptions for the single-server model is that the calling population is finite.

Balking occurs when a customer waiting in a line moves from one line to another because he believes it is moving faster.

A service counter employs two servers.On average,a server requires 8 minutes to process a customer and service times follow an exponential distribution.Customers arrive at the counter at the rate of 12 per hour according to a Poisson distribution.The service rate per server for this system is

In general,a service and its delivery system are inseparable.

Introduction to Operations and Supply Chain Management

Supplement Operational Decision-Making Tools: Decision Analysis

Quality Management

Statistical Process Control

Supplement Operational Decision-Making Tools: Acceptance Sampling

Product Design

Processes and Technology

Capacity and Facilities

Supplement Operational Decision-Making Tools: Facility Location Models

Human Resources

Supplement Operational Decision-Making Tools: Work Measurement

Project Management

Supply Chain Management Strategy and Design

Global Supply Chain Procurement and Distribution

Supplement Operational Decision-Making Tools: Transportation and Transshipment Models

Forecasting

Inventory Management

Supplement Operational Decision-Making Tools: Simulation

Sales and Operations Planning

Supplement Operational Decision-Making Tools: Linear Programming

Enterprise Resource Planning

Lean Systems

Scheduling

Filters