Question 1

Achieving strategic quality goals for quality and customer satisfaction often requires teamwork and group participation.

Accepted Answer

A) True 
 B)False

Question 2

While still an important issue,diversity issues in U.S.companies are on the decline.

Accepted Answer

A) True 
 B)False

Question 3

A piece-rate wage plan rewards employees for attaining company goals and objectives.

Accepted Answer

A) True 
 B)False

Question 4

A(n)__________________ is used to graphically analyze how the steps of a job fit together into the overall flow of the production process.

Accepted Answer

A) methods analysis 
B) process flowchart 
C) task analysis 
D) environmental analysis 
A) methods analysis 
B) process flowchart 
C) task analysis 
D) environmental analysis

Question 5

Job rotation often requires cross-training of employees.

Accepted Answer

A) True 
 B)False

Question 6

Scientific management involves all the following except

Accepted Answer

A) breaking down jobs into their simplest elements. 
B) eliminating unnecessary motions. 
C) hiring only highly trained workers. 
D) assigning tasks to workers. 
A) breaking down jobs into their simplest elements. 
B) eliminating unnecessary motions. 
C) hiring only highly trained workers. 
D) assigning tasks to workers.

Question 7

Flexibility has traditionally been used as a measure of job efficiency.

Accepted Answer

A) True 
 B)False

Question 8

Determining how tasks fit together to form a job is referred to as

Accepted Answer

A) worker analysis. 
B) task analysis. 
C) environmental analysis. 
D) ergonomics. 
A) worker analysis. 
B) task analysis. 
C) environmental analysis. 
D) ergonomics.

Question 9

Managing ___________________ includes education,awareness,communication,fairness and commitment.

Accepted Answer

A) diversity 
B) equal opportunity 
C) affirmative action 
D) None of these answer choices is correct. 
A) diversity 
B) equal opportunity 
C) affirmative action 
D) None of these answer choices is correct.

Question 10

Advantages of empowerment include all of the following except

Accepted Answer

A) more attention to product quality. 
B) higher productivity. 
C) limits conflicts with middle management. 
D) more satisfying work. 
A) more attention to product quality. 
B) higher productivity. 
C) limits conflicts with middle management. 
D) more satisfying work.

Achieving strategic quality goals for quality and customer satisfaction often requires teamwork and group participation.

While still an important issue,diversity issues in U.S.companies are on the decline.

A piece-rate wage plan rewards employees for attaining company goals and objectives.

A(n)__________________ is used to graphically analyze how the steps of a job fit together into the overall flow of the production process.

Job rotation often requires cross-training of employees.

Scientific management involves all the following except

Flexibility has traditionally been used as a measure of job efficiency.

Determining how tasks fit together to form a job is referred to as

Managing ___________________ includes education,awareness,communication,fairness and commitment.

Advantages of empowerment include all of the following except

Introduction to Operations and Supply Chain Management

Supplement Operational Decision-Making Tools: Decision Analysis

Quality Management

Statistical Process Control

Supplement Operational Decision-Making Tools: Acceptance Sampling

Product Design

Service Design

Processes and Technology

Capacity and Facilities

Supplement Operational Decision-Making Tools: Facility Location Models

Supplement Operational Decision-Making Tools: Work Measurement

Project Management

Supply Chain Management Strategy and Design

Global Supply Chain Procurement and Distribution

Supplement Operational Decision-Making Tools: Transportation and Transshipment Models

Forecasting

Inventory Management

Supplement Operational Decision-Making Tools: Simulation

Sales and Operations Planning

Supplement Operational Decision-Making Tools: Linear Programming

Enterprise Resource Planning

Lean Systems

Scheduling

Filters

Exam 11: Human Resources

Achieving strategic quality goals for quality and customer satisfaction often requires teamwork and group participation.

While still an important issue,diversity issues in U.S.companies are on the decline.

A piece-rate wage plan rewards employees for attaining company goals and objectives.

A(n)__________________ is used to graphically analyze how the steps of a job fit together into the overall flow of the production process.

Job rotation often requires cross-training of employees.

Scientific management involves all the following except

Flexibility has traditionally been used as a measure of job efficiency.

Determining how tasks fit together to form a job is referred to as

Managing ___________________ includes education,awareness,communication,fairness and commitment.

Advantages of empowerment include all of the following except

Introduction to Operations and Supply Chain Management

Supplement Operational Decision-Making Tools: Decision Analysis

Quality Management

Statistical Process Control

Supplement Operational Decision-Making Tools: Acceptance Sampling

Product Design

Service Design

Processes and Technology

Capacity and Facilities

Supplement Operational Decision-Making Tools: Facility Location Models

Supplement Operational Decision-Making Tools: Work Measurement

Project Management

Supply Chain Management Strategy and Design

Global Supply Chain Procurement and Distribution

Supplement Operational Decision-Making Tools: Transportation and Transshipment Models

Forecasting

Inventory Management

Supplement Operational Decision-Making Tools: Simulation

Sales and Operations Planning

Supplement Operational Decision-Making Tools: Linear Programming

Enterprise Resource Planning

Lean Systems

Scheduling

Filters