Exam 11: Human Resources

The elements of job design include

By managing diversity,a company can gain a competitive edge because all employees are given an opportunity to do their best.

The amount of time a worker and a machine are working or idle on a job is illustrated by a

List 5 of the attributes of good job design identified by Frederick Herzberg.

In a piece-rate wage system a worker's pay is based on

An incentive plan that encourages employees to achieve a company's goals and objectives is referred to as

A graph that reflects the fact that repetition of tasks improves worker performance is referred to as a learning curve.

The formal study of the individual human motions used to perform a task was developed by Frank and Lillian Gilbreth.

Successful quality-oriented firms recognize the importance of their employees when developing a competitive strategy.

Because services are labor intensive,human resources is becoming a more important strategic factor for service companies.

How has the trend toward quality management changed the way companies view their employees?

The interface of workers with machines is probably the least important aspect of job design.

The motivation for companies to create alternative workplaces is primarily financial.

__________________ is an incentive plan that joins employees in common to achieve company objectives in which they share in the gains.

Fitting the task to the employee in a work environment is known as

Fitting the task to the person in a work environment is known as job analysis.

What is empowerment and why is it important to total quality management (TQM)?

______________ involves the horizontal movement of a worker between two or more jobs.

A worker-machine chart illustrates the amount of time a worker and a machine are working or idle.

Which of the following is not a principle for job enrichment?