Question 1

The link between stress and particular physiological effects is not clear.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is the biggest reason people have trouble coping with organisational changes?

Accepted Answer

A) competition 
B) uncertainty 
C) complexity 
D) all of the above 
A) competition 
B) uncertainty 
C) complexity 
D) all of the above

Question 3

___________ is a tool for assessing attitudes held by organisational members,identifying discrepancies among member perceptions,and solving these differences.

Accepted Answer

A) Survey feedback 
B) Process consultation 
C) Intergroup development 
D) Sensitivity training 
A) Survey feedback 
B) Process consultation 
C) Intergroup development 
D) Sensitivity training

Question 4

The action research process closely resembles:

Accepted Answer

A) political research 
B) scientific method 
C) a lesson plan 
D) organisational development 
A) political research 
B) scientific method 
C) a lesson plan 
D) organisational development

Question 5

Which one of the following is not a tactic for dealing with resistance to change?

Accepted Answer

A) education 
B) cooperation 
C) participation 
D) manipulation 
A) education 
B) cooperation 
C) participation 
D) manipulation

Question 6

The symptoms of stress can be categorised into:

Accepted Answer

A) physical,emotional and physiological symptoms 
B) physical,emotional and psychological symptoms 
C) physical,emotional and behavioural symptoms 
D) physiological,psychological and behavioural symptoms 
A) physical,emotional and physiological symptoms 
B) physical,emotional and psychological symptoms 
C) physical,emotional and behavioural symptoms 
D) physiological,psychological and behavioural symptoms

Question 7

______ organisations are those which have developed an ability to readily adapt to change.

Accepted Answer

A) Strategic 
B) Formalised 
C) Learning 
D) Operant 
A) Strategic 
B) Formalised 
C) Learning 
D) Operant

Question 8

You have decided to use action research to manage a planned change in your department.You have carefully mapped out the five steps of the process. You ask questions and interview your employees in which step of the process?

Accepted Answer

A) feedback 
B) analysis 
C) diagnosis 
D) action 
A) feedback 
B) analysis 
C) diagnosis 
D) action

Question 9

Quick transformational change is risky.

Accepted Answer

A) True 
 B)False

Question 10

An organisation engages in ______ when it detects errors and then bases its correction process on past routines and present policies.

Accepted Answer

A) strategy 
B) organisational redesign 
C) single-loop learning 
D) double-loop learning 
A) strategy 
B) organisational redesign 
C) single-loop learning 
D) double-loop learning

Question 11

Researchers conclude that some people may have an inherent tendency to accentuate negative aspects of the world.

Accepted Answer

A) True 
 B)False

Question 12

Innovative organisations need to punish employees who make mistakes as they are costly and non-productive.

Accepted Answer

A) True 
 B)False

Question 13

In a global economy,business competition is no longer local but worldwide.

Accepted Answer

A) True 
 B)False

Question 14

Change agents can be managers or non-managers,current or new employees,or outside consultants.

Accepted Answer

A) True 
 B)False

Question 15

The activities included in team building include all of the following except:

Accepted Answer

A) goal setting 
B) role analysis 
C) team process analysis 
D) individual development 
A) goal setting 
B) role analysis 
C) team process analysis 
D) individual development

Question 16

Discuss the effect of stress across cultures.

Accepted Answer

Research suggests that the job condition

Question 17

What is 'action research'?

Accepted Answer

Action research refers to a change proce

Question 18

________ encompasses a collection of planned-change interventions built on humanistic-democratic values that seek to improve organisational effectiveness and employee well-being.

Accepted Answer

A) Action research 
B) Change management 
C) Organisational development 
D) Organisational behaviour 
A) Action research 
B) Change management 
C) Organisational development 
D) Organisational behaviour

Question 19

Errors that are corrected by modifying the organisation's objectives,policies,and standard routines are part of:

Accepted Answer

A) traditional learning 
B) single-loop learning 
C) double-loop learning 
D) triple-loop learning 
A) traditional learning 
B) single-loop learning 
C) double-loop learning 
D) triple-loop learning

Question 20

Family issues,economic problems,and inherent personality characteristics are examples of which category of potential stress?

Accepted Answer

A) economic demands 
B) organisational demands 
C) personal demands 
D) environmental demands 
A) economic demands 
B) organisational demands 
C) personal demands 
D) environmental demands

The link between stress and particular physiological effects is not clear.

Which of the following is the biggest reason people have trouble coping with organisational changes?

___________ is a tool for assessing attitudes held by organisational members,identifying discrepancies among member perceptions,and solving these differences.

The action research process closely resembles:

Which one of the following is not a tactic for dealing with resistance to change?

The symptoms of stress can be categorised into:

______ organisations are those which have developed an ability to readily adapt to change.

You have decided to use action research to manage a planned change in your department.You have carefully mapped out the five steps of the process. You ask questions and interview your employees in which step of the process?

Quick transformational change is risky.

An organisation engages in ______ when it detects errors and then bases its correction process on past routines and present policies.

Researchers conclude that some people may have an inherent tendency to accentuate negative aspects of the world.

Innovative organisations need to punish employees who make mistakes as they are costly and non-productive.

In a global economy,business competition is no longer local but worldwide.

Change agents can be managers or non-managers,current or new employees,or outside consultants.

The activities included in team building include all of the following except:

Discuss the effect of stress across cultures.

What is 'action research'?

________ encompasses a collection of planned-change interventions built on humanistic-democratic values that seek to improve organisational effectiveness and employee well-being.

Errors that are corrected by modifying the organisation's objectives,policies,and standard routines are part of:

Family issues,economic problems,and inherent personality characteristics are examples of which category of potential stress?

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Filters

Exam 16: Organisational Change and Stress Management

The link between stress and particular physiological effects is not clear.

Which of the following is the biggest reason people have trouble coping with organisational changes?

___________ is a tool for assessing attitudes held by organisational members,identifying discrepancies among member perceptions,and solving these differences.

The action research process closely resembles:

Which one of the following is not a tactic for dealing with resistance to change?

The symptoms of stress can be categorised into:

______ organisations are those which have developed an ability to readily adapt to change.

You have decided to use action research to manage a planned change in your department.You have carefully mapped out the five steps of the process. You ask questions and interview your employees in which step of the process?

Quick transformational change is risky.

An organisation engages in ______ when it detects errors and then bases its correction process on past routines and present policies.

Researchers conclude that some people may have an inherent tendency to accentuate negative aspects of the world.

Innovative organisations need to punish employees who make mistakes as they are costly and non-productive.

In a global economy,business competition is no longer local but worldwide.

Change agents can be managers or non-managers,current or new employees,or outside consultants.

The activities included in team building include all of the following except:

Discuss the effect of stress across cultures.

What is 'action research'?

________ encompasses a collection of planned-change interventions built on humanistic-democratic values that seek to improve organisational effectiveness and employee well-being.

Errors that are corrected by modifying the organisation's objectives,policies,and standard routines are part of:

Family issues,economic problems,and inherent personality characteristics are examples of which category of potential stress?

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Filters