Exam 16: Organisational Change and Stress Management

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'Organisational development' refers to an approach that seeks to identify the unique qualities and special strengths of an organisation,which can then be built on to improve performance.

(True/False)
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Research demonstrates that all efforts to resist change are dysfunctional in terms of organisational effectiveness.

(True/False)
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The de-emphasis of hierarchical authority and control in organisational development (OD)is referred to as:

(Multiple Choice)
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An example of change in the nature of the work force is:

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What are the three steps in Lewin's model for change?

(Essay)
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Phrases such as "more cultural diversity","ageing population" and "increased immigration and outsourcing" are all examples of what force for change?

(Multiple Choice)
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Johnson Farm Products has decided to expand its traditional business with farmers in order to include home gardeners.This change is not met with enthusiasm by the sales personnel,who have had good long-term relationships with area farmers.You know that the change will be difficult if you cannot overcome the resistance of the sales personnel and get their cooperation. You have decided to involve the sales personnel in planning for the change and in stocking appropriate new items.The method for overcoming resistance that you have chosen is:

(Multiple Choice)
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In the change process known as action research,the gathering of information about problems occurs in the analysis stage.

(True/False)
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Which of the following is not a psychological consequence of stress?

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Which of the following is not a step in the appreciative inquiry process?

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Which of the following statements about idea champions in different cultures is false?

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The most widely studied pattern in the stress-performance literature is the ________ relationship.

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Most firms that have introduced wellness programs have found costs to exceed the benefits.

(True/False)
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Group activity in team building emphasises intergroup processes.

(True/False)
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In the process of action research,diagnosis is followed by:

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Which of the following is a suggestion for managers to make their firms learning organisations?

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Where there is organisational resistance,change managers often fail to make advancements.

(True/False)
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What is the goal of planned change?

(Multiple Choice)
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Which of the following is NOT a source of individual resistance to change?

(Multiple Choice)
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For potential stress to become actual stress,the outcome must be perceived to have both ________ and ________.

(Multiple Choice)
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