Exam 16: Organisational Change and Stress Management

Andy and Ben are both employed in the same organisation.Ben has fairly good relationships with his co-workers and supervisor.He has also been in the organisation for five years.Andy is fairly new to the organisation and has not had the opportunity to build close relationships with co-workers.However,he is confident in his own abilities and tends to believe that situations are under his own control In Ben's case,any stress he feels is likely to be moderated by:

Change resistance can be a positive thing if it:

Mintz's Motor Repair is moving its location to a larger community 100 miles away.Mintz would like for its mechanics to move with the company but realises that there will be some hardships associated with the move.Mintz has decided to use Lewin's three-step model in order to make the change. Management is counselling each employee individually and trying to lessen their fears.This is an example of:

An individual approach to reduce stress is:

TNT Net is in the computer industry,where innovations are common.The employees are highly trained,well-educated,and hard working.They are under a great deal of stress and TNT Net is concerned that productivity and job satisfaction will decline. The technological uncertainty that employees are dealing with is a(n)________ factor.

Which of the following is not a factor related to organisational stress?

Several of the factors that cause stress are controlled by management.

Driving forces are those that direct behaviour towards existing conditions.

To move from equilibrium,Lewin suggests:

The diagnosis step of action research is analogous to the physician's search to find what specifically ails a patient.

Moderate levels of stress can lead to higher performance.

According to research,relationships are the biggest source of stress for most individuals.

Rather than looking for problems,________ seeks to identify the unique qualities and special strengths of an organisation,which can then be built upon to improve performance.

_______________ is consistently negatively related to job performance.

Research shows that,in a supportive work environment,challenge stress actually improves job performance.

Increasing formal organisational communication with employees increases role ambiguity and role conflict.

People are more willing to accept changes if they trust the managers implementing them.

Discuss five reasons why individuals may resist change.

A significant individual factor that influences stress is:

Process consultants work with the clients in jointly diagnosing what processes need improvement.