Exam 16: Organisational Change and Stress Management

A single stressor,in and of itself,may be harmless,but stress is an additive phenomenon.

What are the goals of planned change?

________ is change efforts to overcome the pressures of both individual resistance and group conformity.

Human beings,when given a choice,will always choose change over the status quo.

What are the five steps of the action research process?

Which tactic to overcome resistance to change is a relatively inexpensive way to gain the support of adversaries,but may backfire if the targets become aware that they are being tricked or used?

It is a great challenge to manage resistance that is implicit or deferred.

________ is a change process based on systematic collection of data and then selection of a change action based on what the analysed data indicate.

Symptoms of stress can surface as:

The objective of survey feedback is to focus on individual problems and concerns.

Autonomy on the job tends to increase stress.

To direct behaviour away from the status quo,one can increase the use of:

According to Lewin's model,refreezing is necessary for perpetual change.

Politics suggest that the impetus for change is more likely to come from:

Which of the following is not a time management principle?

You have decided to use action research to manage a planned change in your department.You have carefully mapped out the five steps of the process. In which stage do you share with employees what you have found and develop action plans?

Discuss some of the psychological consequences of stress.

An example of change in the nature of competition is:

_______________ are stressors that keep you from reaching your goals (red tape,office politics,and confusion over job responsibilities).

A(n)________ is someone who acts as a catalyst and assumes the responsibility for managing change activities.