Exam 3: Attitudes and Job Satisfaction

Susan Daniels works for an event management company and is discontent with her job because she was passed over for a promotion. She has now composed a list of concerns and plans to discuss the issue with her supervisor. Daniels' response to the problem is referred to as ________.

Job dissatisfaction and antagonistic relationships with co-workers predict a variety of behaviors organizations find undesirable, including unionization attempts, substance abuse, undue socializing, and tardiness. These behaviors are indicators of a broader syndrome called ________.

The performance variables productivity, absenteeism, and turnover are generally considered a part of the ________ behaviors in the exit-voice-loyalty-neglect framework.

A satisfied workforce does not guarantee successful organizational performance. In order to improve organizational effectiveness, managers ________.

What are the major causes of job satisfaction?

Employees are most likely to perceive their organization as supportive when ________.

The exit-voice-loyalty-neglect framework aids in understanding the consequences of ________.

If there is an inconsistency between an individual's attitude on a specific issue and his or her behavior, there are only two courses of action available - alter the attitude or alter the behavior.

Employees' beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their job, and their perceived autonomy is termed as ________.

Which of the following statements is most likely to be true regarding cognitive dissonance?

Henry Hutchins is discontent with his job but believes that his supervisor is a good man who will do the needful to reduce his dissatisfaction with the job. He has decided to just wait and give his supervisor some time until conditions improve. Henry's response to this problem is termed as ________.

Which of the following statements is true about measuring job satisfaction?

Steve Werner is unhappy with his job and takes every possible vacation and sick day to avoid going to work. In addition, whenever he goes to work, he shows up late and skips important meetings. Werner is expressing his dissatisfaction through the ________ response.

Karen is upset with her supervisor because she was denied her requested vacation days. She is experiencing a very low level of job satisfaction, but cannot afford to quit her job. Describe three negative, passive responses that Karen might take due to her dissatisfaction. Imagine that her manager actively catches her in a manifestation of workplace deviance. Predict the outcome of Karen's behavior.

The most important thing a manager can do to raise employee satisfaction is to focus on ________.

Job satisfaction describes a positive feeling about a job, resulting from an evaluation of its characteristics.

Attending union meetings as a way of coping with job dissatisfaction is an example of a(n) ________ response.

Abigail Jones is a sales executive at Orbit Bank in Brussels. She is the best performer on her team and often gets the highest number of corporate accounts for the company. However, she feels that she does not get sufficient credit for her hard work. During lunch, she says to her colleague, "I have been getting the largest accounts for the bank for the past eight months. Yet, my manager never acknowledges the kind of effort I put in to get these accounts." Which component of attitude is being demonstrated by Jones?

Sally has just been passed over for a promotion and is still earning less than $40,000 a year. She is experiencing a very low level of job satisfaction. Describe two active responses that Sally might undertake due to her dissatisfaction. Design a plan that Sally's immediate supervisor can use to diffuse the situation and keep her on board with the company.

Organizational commitment is defined as ________.