Question 1

A(n)________ is a location where Internet users can gain wireless access to the Internet.

Accepted Answer

A) extranet 
B) LAN 
C) intranet 
D) Wi-Fi hot spot 
A) extranet 
B) LAN 
C) intranet 
D) Wi-Fi hot spot

Question 2

Once MediFax grew and became more mechanistic,management insisted that information flow vertically along the lines of authority.This is most representative of the ________ communications network.

Accepted Answer

A) wheel 
B) chain 
C) all-channel 
D) circular 
A) wheel 
B) chain 
C) all-channel 
D) circular

Question 3

Communication that takes place among employees on the same organizational level is called lateral communication.

Accepted Answer

A) True 
 B)False

Question 4

If a manager clearly and articulately verbalizes instructions to a subordinate,communication is said to have taken place.

Accepted Answer

A) True 
 B)False

Question 5

________ consists of all the patterns,networks,and systems of communication within an organization.

Accepted Answer

A) The grapevine 
B) Interpersonal communication 
C) Organizational communication 
D) Formal communication 
A) The grapevine 
B) Interpersonal communication 
C) Organizational communication 
D) Formal communication

Question 6

George has prepared a memorandum explaining the objectives of the work team.Some of the production workers have come to see George and ask for clarification about the memorandum.This represents the ________ aspect of the communication process.

Accepted Answer

A) encoding 
B) channeling 
C) filtering 
D) feedback 
A) encoding 
B) channeling 
C) filtering 
D) feedback

Question 7

Which of the following attributes of a communication method will be the most important for a scientist who has to send large amounts of data to a colleague?

Accepted Answer

A) complexity capacity 
B) feedback 
C) formality 
D) interpersonal warmth 
A) complexity capacity 
B) feedback 
C) formality 
D) interpersonal warmth

Question 8

Alan has just given his subordinates a very difficult project.Now he is telling them he has every confidence they will be successful.Allan is using communication to ________.

Accepted Answer

A) inspire 
B) motivate 
C) control 
D) manipulate 
A) inspire 
B) motivate 
C) control 
D) manipulate

Question 9

Adam has to tell the members of his department that the office timings have changed from flexible timings to a strict nine-to-five day.He calls a meeting to explain the change.Participants begin arguing and asking multiple questions about the new timing policy.The next day,Adam realizes that most people still do not have a clear idea about the change,as a result of the confusion at the meeting.Which of the following explains why the message was not understood?

Accepted Answer

A) The sender did not decode the message appropriately. 
B) The recipients did not encode the message correctly. 
C) The noise in the process interfered with the transmission of the message. 
D) The channel was not appropriate for the delivery of this message. 
A) The sender did not decode the message appropriately. 
B) The recipients did not encode the message correctly. 
C) The noise in the process interfered with the transmission of the message. 
D) The channel was not appropriate for the delivery of this message.

Question 10

Disturbances that interfere with the transmission,receipt,or feedback of a message are called ________.

Accepted Answer

A) screens 
B) filters 
C) distractors 
D) noise 
A) screens 
B) filters 
C) distractors 
D) noise

Question 11

Which of the following methods of communication should be used when the sender requires quick and accurate feedback?

Accepted Answer

A) voicemail 
B) face-to-face 
C) e-mail 
D) instant messaging 
A) voicemail 
B) face-to-face 
C) e-mail 
D) instant messaging

Question 12

In communication,the process of decoding is performed by the receiver.

Accepted Answer

A) True 
 B)False

Question 13

E-mail increases filtering because electronic communication is faster.

Accepted Answer

A) True 
 B)False

A(n)________ is a location where Internet users can gain wireless access to the Internet.

Once MediFax grew and became more mechanistic,management insisted that information flow vertically along the lines of authority.This is most representative of the ________ communications network.

Communication that takes place among employees on the same organizational level is called lateral communication.

If a manager clearly and articulately verbalizes instructions to a subordinate,communication is said to have taken place.

________ consists of all the patterns,networks,and systems of communication within an organization.

George has prepared a memorandum explaining the objectives of the work team.Some of the production workers have come to see George and ask for clarification about the memorandum.This represents the ________ aspect of the communication process.

Which of the following attributes of a communication method will be the most important for a scientist who has to send large amounts of data to a colleague?

Alan has just given his subordinates a very difficult project.Now he is telling them he has every confidence they will be successful.Allan is using communication to ________.

Disturbances that interfere with the transmission,receipt,or feedback of a message are called ________.

Which of the following methods of communication should be used when the sender requires quick and accurate feedback?

In communication,the process of decoding is performed by the receiver.

E-mail increases filtering because electronic communication is faster.

Managers in the Workplace

Managers As Decision Makers

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Designing Organizational Structure - Basic Designs

Designing Organizational - Structure Adaptive Design

Managing Human Resources

Creating and Managing Teams

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters

Exam 14: Managing Communication

A(n)________ is a location where Internet users can gain wireless access to the Internet.

Once MediFax grew and became more mechanistic,management insisted that information flow vertically along the lines of authority.This is most representative of the ________ communications network.

Communication that takes place among employees on the same organizational level is called lateral communication.

If a manager clearly and articulately verbalizes instructions to a subordinate,communication is said to have taken place.

________ consists of all the patterns,networks,and systems of communication within an organization.

George has prepared a memorandum explaining the objectives of the work team.Some of the production workers have come to see George and ask for clarification about the memorandum.This represents the ________ aspect of the communication process.

Which of the following attributes of a communication method will be the most important for a scientist who has to send large amounts of data to a colleague?

Alan has just given his subordinates a very difficult project.Now he is telling them he has every confidence they will be successful.Allan is using communication to ________.

Disturbances that interfere with the transmission,receipt,or feedback of a message are called ________.

Which of the following methods of communication should be used when the sender requires quick and accurate feedback?

In communication,the process of decoding is performed by the receiver.

E-mail increases filtering because electronic communication is faster.

Managers in the Workplace

Managers As Decision Makers

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Designing Organizational Structure - Basic Designs

Designing Organizational - Structure Adaptive Design

Managing Human Resources

Creating and Managing Teams

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters