Exam 14: Managing Communication

Over the years,managers at Wilson's Retail have discovered that the sales staff in the retail areas have the best insights into what customers want and how they shop.Wilson's uses these insights to design its retail spaces and decide which products to stock.To make the sharing of information easier,Wilson's encourages an open communication network,where information flows freely between and among staff and managers.Which of the following communication networks does Wilson's use?

Explain formal and informal communication within an organization.

Good communication requires agreement with the message.

Rick believes that it might be more effective if incoming market-based information and outgoing responses and directions were to flow through a central figure,the regional sales manager for each region.He,therefore,prefers the ________ network for communication.

During the communication process,the message is converted to a symbolic form.This process is called ________.

Which of the following is true for the communication process?

A sender initiates a message by encoding a thought.

When Sam went to the human resource manager and applied for transfer to the new facility,he was participating in which type of organizational communication?

During the presentation Sarah explained that the reason for downsizing was the recession which was hitting the company badly.However,the fact of the matter was that the company had not yet experienced any loss of revenues but were anticipating bad days ahead,which could eventually lead to mass layoffs.This is an example of the ________ aspect of the communication process.

Brandon is telling his coworkers what he learned at the technical seminar he recently attended.Brandon is using communication to ________.

What is the role of the informal communication network in organizations? How can managers ensure that this network is beneficial to the organization?

In which of the following cases has communication occurred?

The vice president wrote a letter to the employees announcing the opening of a new production facility.This is an example of which type of organizational communication?

CISCO's Unified Personal Communicator allows fast and easy access to voice,video,instant messaging,web conferencing,voicemail,and presence capabilities through a single,multimedia interface on a PC or Mac.Which of the following aspects of communication problems does this personal communicator address?

The final link in the communication process is ________.

Which of the following is a disadvantage of using IT in organizational communication?

Organizational communication that is not defined by the organization's structural hierarchy is known as ________ communication.

Upward communication is used to inform,direct,coordinate,and evaluate employees.

A(n)________ occurs when the amount of data provided exceeds the recipient's processing capacity.

Formal communication can control behavior,but informal communication cannot.