Question 1

The communication process is susceptible to noise.

Accepted Answer

A) True 
 B)False

Question 2

In the ________ communication network,communication flows according to the formal organizational hierarchy,both downward and upward.

Accepted Answer

A) chain 
B) linked 
C) wheel 
D) horizontal 
A) chain 
B) linked 
C) wheel 
D) horizontal

Question 3

When a communication requires employees to follow their job description,or to comply with company policies,communication is being used to ________.

Accepted Answer

A) control 
B) motivate 
C) provide a release for emotional expression 
D) persuade 
A) control 
B) motivate 
C) provide a release for emotional expression 
D) persuade

Question 4

Which of the following is true for organizational communication?

Accepted Answer

A) It uses formal but not informal communication techniques. 
B) It includes informal communication via the grapevine. 
C) Information flows according to the organization's chain of command. 
D) It does not include interpersonal communication. 
A) It uses formal but not informal communication techniques. 
B) It includes informal communication via the grapevine. 
C) Information flows according to the organization's chain of command. 
D) It does not include interpersonal communication.

Question 5

When Sam,a production supervisor spoke to the human resources manager about transferring to the new production facility,he was involved in which type of organizational communication?

Accepted Answer

A) diagonal 
B) upward 
C) horizontal 
D) lateral 
A) diagonal 
B) upward 
C) horizontal 
D) lateral

Question 6

Downward communication is communication that flows from a manager to employees.

Accepted Answer

A) True 
 B)False

Question 7

In a(n)________ communication network,all communication passes through a clearly identifiable leader to the others in a team and upward from team members to the leader.

Accepted Answer

A) wheel 
B) all-channel 
C) chain 
D) circular 
A) wheel 
B) all-channel 
C) chain 
D) circular

Question 8

Listening for full meaning without making premature judgments or interpretations is called ________.

Accepted Answer

A) passive listening 
B) empathic listening 
C) active listening 
D) decoding 
A) passive listening 
B) empathic listening 
C) active listening 
D) decoding

Question 9

How does unethical communication impact business? What are some ways that companies communicate unethically?

Accepted Answer

Unethical communication distorts the tru

Question 10

List and discuss the barriers to effective communication that managers face.Include a specific example of each barrier to support your answer.

Accepted Answer

a.Filtering is the deliberate manipulati

Question 11

Good communication occurs only when the recipient ________.

Accepted Answer

A) agrees with the sender's message 
B) acknowledges the message 
C) understands the speaker's meaning 
D) makes eye contact with the speaker 
A) agrees with the sender's message 
B) acknowledges the message 
C) understands the speaker's meaning 
D) makes eye contact with the speaker

Question 12

Active listeners avoid asking questions and making eye contact so that they don't distract the speaker.

Accepted Answer

A) True 
 B)False

Question 13

________ communication is communication that flows from a manager to his employees.

Accepted Answer

A) Diagonal 
B) Upward 
C) Downward 
D) Horizontal 
A) Diagonal 
B) Upward 
C) Downward 
D) Horizontal

Question 14

Complexity capacity refers to the degree to which the communication method ________.

Accepted Answer

A) offers a reasonable assurance of confidentiality 
B) makes a simple message seem more complex 
C) effectively processes complicated messages 
D) offers quick and accurate feedback 
A) offers a reasonable assurance of confidentiality 
B) makes a simple message seem more complex 
C) effectively processes complicated messages 
D) offers quick and accurate feedback

Question 15

Discuss the two best-known types of nonverbal communication.Include a specific example of each type of nonverbal communication to support your answer.

Accepted Answer

An important part of interpersonal commu

Question 16

If a company is concerned with achieving high member satisfaction for all the participants in a network,which of the following communication networks is best?

Accepted Answer

A) chain network 
B) horizontal network 
C) wheel network 
D) all-channel network 
A) chain network 
B) horizontal network 
C) wheel network 
D) all-channel network

Question 17

Which of the following is a way for managers to overcome the barriers to communication?

Accepted Answer

A) feedback 
B) decoding 
C) encoding 
D) filtering 
A) feedback 
B) decoding 
C) encoding 
D) filtering

Question 18

Which of the following is true for active listeners?

Accepted Answer

A) They should avoid making eye contact and nodding as this will distract the speaker. 
B) They should not interrupt the speaker,but should feel free to ask questions about the topic. 
C) They should listen for full meaning and avoid paraphrasing what the speaker is saying. 
D) Developing empathy for the speaker is not advised as it proves an emotional barrier to listening. 
A) They should avoid making eye contact and nodding as this will distract the speaker. 
B) They should not interrupt the speaker,but should feel free to ask questions about the topic. 
C) They should listen for full meaning and avoid paraphrasing what the speaker is saying. 
D) Developing empathy for the speaker is not advised as it proves an emotional barrier to listening.

Question 19

When an organization has an interest in increasing the efficiency and speed of communication between managers at different levels and in different departments,then ________.

Accepted Answer

A) upward communication works best 
B) diagonal communication should be used 
C) lateral communication is ideal 
D) upward communication works the fastest 
A) upward communication works best 
B) diagonal communication should be used 
C) lateral communication is ideal 
D) upward communication works the fastest

Question 20

When a sender evaluates a communication method to judge scanability,he is checking if ________.

Accepted Answer

A) the method can easily transmit a large number of messages 
B) the method allows recipients to process complex messages effectively 
C) the method adequately conveys personal warmth 
D) the recipient can easily browse the message for relevant information 
A) the method can easily transmit a large number of messages 
B) the method allows recipients to process complex messages effectively 
C) the method adequately conveys personal warmth 
D) the recipient can easily browse the message for relevant information

The communication process is susceptible to noise.

In the ________ communication network,communication flows according to the formal organizational hierarchy,both downward and upward.

When a communication requires employees to follow their job description,or to comply with company policies,communication is being used to ________.

Which of the following is true for organizational communication?

When Sam,a production supervisor spoke to the human resources manager about transferring to the new production facility,he was involved in which type of organizational communication?

Downward communication is communication that flows from a manager to employees.

In a(n)________ communication network,all communication passes through a clearly identifiable leader to the others in a team and upward from team members to the leader.

Listening for full meaning without making premature judgments or interpretations is called ________.

How does unethical communication impact business? What are some ways that companies communicate unethically?

List and discuss the barriers to effective communication that managers face.Include a specific example of each barrier to support your answer.

Good communication occurs only when the recipient ________.

Active listeners avoid asking questions and making eye contact so that they don't distract the speaker.

________ communication is communication that flows from a manager to his employees.

Complexity capacity refers to the degree to which the communication method ________.

Discuss the two best-known types of nonverbal communication.Include a specific example of each type of nonverbal communication to support your answer.

If a company is concerned with achieving high member satisfaction for all the participants in a network,which of the following communication networks is best?

Which of the following is a way for managers to overcome the barriers to communication?

Which of the following is true for active listeners?

When an organization has an interest in increasing the efficiency and speed of communication between managers at different levels and in different departments,then ________.

When a sender evaluates a communication method to judge scanability,he is checking if ________.

Managers in the Workplace

Managers As Decision Makers

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Designing Organizational Structure - Basic Designs

Designing Organizational - Structure Adaptive Design

Managing Human Resources

Creating and Managing Teams

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters

Exam 14: Managing Communication

The communication process is susceptible to noise.

In the ________ communication network,communication flows according to the formal organizational hierarchy,both downward and upward.

When a communication requires employees to follow their job description,or to comply with company policies,communication is being used to ________.

Which of the following is true for organizational communication?

When Sam,a production supervisor spoke to the human resources manager about transferring to the new production facility,he was involved in which type of organizational communication?

Downward communication is communication that flows from a manager to employees.

In a(n)________ communication network,all communication passes through a clearly identifiable leader to the others in a team and upward from team members to the leader.

Listening for full meaning without making premature judgments or interpretations is called ________.

How does unethical communication impact business? What are some ways that companies communicate unethically?

List and discuss the barriers to effective communication that managers face.Include a specific example of each barrier to support your answer.

Good communication occurs only when the recipient ________.

Active listeners avoid asking questions and making eye contact so that they don't distract the speaker.

________ communication is communication that flows from a manager to his employees.

Complexity capacity refers to the degree to which the communication method ________.

Discuss the two best-known types of nonverbal communication.Include a specific example of each type of nonverbal communication to support your answer.

If a company is concerned with achieving high member satisfaction for all the participants in a network,which of the following communication networks is best?

Which of the following is a way for managers to overcome the barriers to communication?

Which of the following is true for active listeners?

When an organization has an interest in increasing the efficiency and speed of communication between managers at different levels and in different departments,then ________.

When a sender evaluates a communication method to judge scanability,he is checking if ________.

Managers in the Workplace

Managers As Decision Makers

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Designing Organizational Structure - Basic Designs

Designing Organizational - Structure Adaptive Design

Managing Human Resources

Creating and Managing Teams

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters