Exam 14: Managing Communication

By the time that Sandra had finished the presentation to the employees,she had spoken for one and one-half hours,shown 14 visual aids,and no one asked a question.The employees were probably dealing with which of the following barriers to effective communication?

________ is the deliberate manipulation of information to make it appear more favorable to the receiver.

Which of the following is an example of lateral communication?

In an effort to improve communication within the accounts department of a large organization,the department head puts a suggestion box at the door and invites employees to communicate their thoughts,ideas,concerns,or grievances to the managers in the department.Which of the following methods of communication is he encouraging?

Downward communication is used ________.

Sarah needs funding to research the efficacy of a certain drug for the treatment of cancer.Though her initial trials have been inconclusive,Sarah is sure that the drug will prove to be effective.However,the organizations she plans to approach for funding will not be very impressed with the results of the previous trials and may withhold funding.Sarah has to structure her proposal in such a way that she emphasizes the positives about the drug and minimizes the negative information.Which of the following best describes Sarah's technique of writing her proposal?

Informal communication is organizational communication not defined by the organization's structural hierarchy.

IT has significantly improved a manager's ability to monitor individual and team performance.

Intonation refers to gestures,facial expressions,and other body movements that convey meaning.

The purchasing manager assigned to the team had already worked with Dan in the past.However,a difference of opinion had soured their relationship.As a result,the purchasing manager is unable to objectively evaluate and appreciate the various aspects of the current project described in the memorandum Dan prepared.This is an example of ________.

Filtering takes place when information exceeds the receiver's processing capacity.

When a person tells his or her manager what the manager wants to hear,which of the following barriers to effective interpersonal communication is the person using?

Explain how communication can have an impact on customer satisfaction and what managers can do to improve communication.

An organization's grapevine works as ________.

The process through which the symbols of a message are translated by the receiver into a form that he or she can understand is called ________.

The accountant told Ellen that he had difficulty understanding some of the technical terms used in her memorandum.These technical terms are commonly known as ________.

Because rumors that flow along the grapevine can never be eliminated entirely,managers can minimize the negative consequences of rumors by ________.

In which of the following cases is communication used to control employee behavior?

Jon is the manager of the Finance department.He has to inform the employees in the department about the introduction of a new analytical software and the resultant changes in procedures.Which of the following types of communication does he use?

For communication to be successful,meaning must be imparted and ________.