Exam 14: Managing Communication

George prepares a memorandum explaining the objectives of a newly created work team that he is expected to manage,and makes sure it reaches each team member.He is involved in ________.

Which of the following describes the number of different messages that can be transmitted using a particular method of communication?

________ communication keeps managers aware of how employees feel about their jobs,their coworkers,and the organization in general.

Many production employees began to talk among themselves about whether they wanted to transfer to a new production facility in a neighboring town.What type of communication is this?

In the all-channel network,communication flows ________.

Verbal intonation refers to the emphasis someone gives to words or phrases that conveys meaning.

All electronic information is inadmissible in court.

When a manager asks an employee to complete a task,he or she is using ________ communication.

Cartoonist Scott Adams,author of the Dilbert comic,writes of "cubicle cities," large areas with innumerable employees packed into individual workspaces separated by partial walls.In this workplace design,________.

In a short essay,explain two main communication challenges that new technology has created.

Selenius Inc.develops and tests software products.The work calls for a lot of collaboration among employees,who frequently brainstorm and bounce ideas off each other.Which of the following workplace designs will best suit Selenius' requirements?

Jargon is ________.

During her performance evaluation,Cindy omitted a few of the details about her problems with her subordinates because she was afraid he supervisor would think her unfit for management.This is an example of ________.

Which of the following is an example of noise?

Though IT has improved organizational communications in recent years,________ remains a major concern.

The informal organizational communication network is known as the grapevine.

Pat manages the customer care department of her firm.She is very happy with her team of 15 customer care representatives who've all been consistently performing well.Customer feedback was impressive and Pat is planning to give them good bonuses this time around.As a manager,Pat believes it is important to let your subordinates know when you are happy with their work.She does so,and also calls a meeting to discuss what they can do to improve further.Pat is using communication for ________.

Explain why communication is important to managers and organizations.What four functions does it serve?

Listening is an active search for meaning,whereas ________ is passive.

Cross-functional teams rely heavily on ________ communication,which can be problematic if their managers are not kept informed about the decisions.