Exam 7: Managing Change and Innovation

The two metaphors commonly used to describe the two views of the change process are ________.

When the employees express their concern about their bonus checks,which of the following types of forces of change is in play?

"If it's not one thing,it's another.We just get used to doing things one way and suddenly that's not good enough anymore.It's a new machine here,a new manager there,changing customer demands-it never ends!" This is an example of ________.

Changes in work processes,methods,and equipment are a part of ________ changes.

Which of the following is a favorable condition that will facilitate a cultural change?

Stress symptoms can be categorized as physical,psychological,and psychomotor.

For ________,the outcome must be unknown,and the outcome must be important.

The unfreezing step of the change process can be thought of as ________.

A ________ personality is characterized by chronic feelings of a sense of time urgency,an excessive competitive drive,and difficulty accepting and enjoying leisure time.

Which type of change might include a shift from a functional to a product structure?

Cultural change is most likely to take place when ________.

Which of the following human resource variables is supportive of organizational innovation?

Stress symptoms are grouped under the categories of ________.

________ involves distorting facts to make the change appear more attractive.

Design thinking can do for innovation what TQM did for quality.

Manipulation involves the use of direct threats against the resisters.

________ involves bringing individuals directly affected by the proposed change into the decision-making process.

Sensitivity training refers to activities that help team members learn how each member thinks and works.

Which of the following is a characteristic of a change-capable organization?

Creativity refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.