Question 1

In the "white-water rapids" metaphor of change,change is seen as an occasional disruption in the normal flow of events.

Accepted Answer

A) True 
 B)False

Question 2

An innovative culture is likely to have ________.

Accepted Answer

A) high external controls 
B) low tolerance of risks 
C) closed-system focus 
D) tolerance of conflict 
A) high external controls 
B) low tolerance of risks 
C) closed-system focus 
D) tolerance of conflict

Question 3

A company that decides to decentralize its sales procedures is managing ________ changes.

Accepted Answer

A) technological 
B) people 
C) financial 
D) structural 
A) technological 
B) people 
C) financial 
D) structural

Question 4

Describe and explain the "calm waters" view of organizational change.

Accepted Answer

The calm waters view of organizational c

Question 5

Which of the following is an example of a cultural variable that fosters innovation?

Accepted Answer

A) abundant resources 
B) low external controls 
C) low specialization 
D) high job security 
A) abundant resources 
B) low external controls 
C) low specialization 
D) high job security

Question 6

Structural component changes include ________.

Accepted Answer

A) combining departmental responsibilities 
B) changing work processes 
C) changing attitudes 
D) changing behavior 
A) combining departmental responsibilities 
B) changing work processes 
C) changing attitudes 
D) changing behavior

Question 7

Which of the following is an example of a psychological symptom of stress?

Accepted Answer

A) changes in metabolism 
B) increased heart and breathing rate 
C) irritability 
D) changes in productivity 
A) changes in metabolism 
B) increased heart and breathing rate 
C) irritability 
D) changes in productivity

Question 8

Define Organizational Development (OD).List and explain the five most popular OD techniques.

Accepted Answer

Organizational Development (OD)is the te

Question 9

________ refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.

Accepted Answer

A) Innovation 
B) Alteration 
C) Creativity 
D) Change 
A) Innovation 
B) Alteration 
C) Creativity 
D) Change

Question 10

Why do people resist change?

Accepted Answer

An individual is likely to resist change

Question 11

How can managers increase the likelihood of making change happen successfully?

Accepted Answer

A) They should realize that they are just change agents not change leaders. 
B) They should discourage entrepreneurial mindsets. 
C) They should give individual employees a role in the change process. 
D) They should adapt the changes made by their competitors. 
A) They should realize that they are just change agents not change leaders. 
B) They should discourage entrepreneurial mindsets. 
C) They should give individual employees a role in the change process. 
D) They should adapt the changes made by their competitors.

Question 12

When supermarkets and other retailers use scanners that provide instant inventory information,they are adopting ________ changes.

Accepted Answer

A) technological 
B) people 
C) efficiency 
D) structural 
A) technological 
B) people 
C) efficiency 
D) structural

Question 13

Identify some of the external and internal forces of change.

Accepted Answer

Some of the external forces of change ar

Question 14

What are the conditions that facilitate cultural change?

Accepted Answer

The conditions that facilitate cultural

Question 15

________ is the adverse reaction people have to excessive pressure placed on them from extraordinary demands,constraints,or opportunities.

Accepted Answer

A) Euphoria 
B) Stress 
C) Degeneration 
D) Disease 
A) Euphoria 
B) Stress 
C) Degeneration 
D) Disease

Question 16

Shelly was the most senior employee in the department and knew just about everything about everyone else's job.If all employees in the department were cross-trained,Shelly would no longer have an advantage that brought with it special privileges.Shelly's resistance to change came from her ________.

Accepted Answer

A) belief that uncertainty would increase 
B) fear that she would be forced out of her habit 
C) concern over personal loss 
D) belief that the changes would harm the organization 
A) belief that uncertainty would increase 
B) fear that she would be forced out of her habit 
C) concern over personal loss 
D) belief that the changes would harm the organization

Question 17

Coercion involves the use of covert attempts to influence others.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following techniques for reducing resistance to change assumes that much of the resistance lies in misinformation?

Accepted Answer

A) negotiation 
B) education and communication 
C) participation 
D) facilitation and support 
A) negotiation 
B) education and communication 
C) participation 
D) facilitation and support

Question 19

Colin believes his organization could be more profitable if it could respond to customers more quickly so he has decided to remove some management layers and increase the remaining managers' span of control.These would be considered changes in ________.

Accepted Answer

A) structural design 
B) structural process 
C) degree of centralization 
D) structural components 
A) structural design 
B) structural process 
C) degree of centralization 
D) structural components

Question 20

Fred's Donuts is installing new equipment in its bakery.Many employees are fearful they will not be able to operate it.Which of the following courses of actions is best for Fred to use to overcome this employee resistance?

Accepted Answer

A) threaten the employees who resist the change 
B) present distorted facts to the employees 
C) terminate employees who resist the change 
D) educate employees and communicate with them 
A) threaten the employees who resist the change 
B) present distorted facts to the employees 
C) terminate employees who resist the change 
D) educate employees and communicate with them

In the "white-water rapids" metaphor of change,change is seen as an occasional disruption in the normal flow of events.

An innovative culture is likely to have ________.

A company that decides to decentralize its sales procedures is managing ________ changes.

Describe and explain the "calm waters" view of organizational change.

Which of the following is an example of a cultural variable that fosters innovation?

Structural component changes include ________.

Which of the following is an example of a psychological symptom of stress?

Define Organizational Development (OD).List and explain the five most popular OD techniques.

________ refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.

Why do people resist change?

How can managers increase the likelihood of making change happen successfully?

When supermarkets and other retailers use scanners that provide instant inventory information,they are adopting ________ changes.

Identify some of the external and internal forces of change.

What are the conditions that facilitate cultural change?

________ is the adverse reaction people have to excessive pressure placed on them from extraordinary demands,constraints,or opportunities.

Shelly was the most senior employee in the department and knew just about everything about everyone else's job.If all employees in the department were cross-trained,Shelly would no longer have an advantage that brought with it special privileges.Shelly's resistance to change came from her ________.

Coercion involves the use of covert attempts to influence others.

Which of the following techniques for reducing resistance to change assumes that much of the resistance lies in misinformation?

Colin believes his organization could be more profitable if it could respond to customers more quickly so he has decided to remove some management layers and increase the remaining managers' span of control.These would be considered changes in ________.

Fred's Donuts is installing new equipment in its bakery.Many employees are fearful they will not be able to operate it.Which of the following courses of actions is best for Fred to use to overcome this employee resistance?

Managers in the Workplace

Managers As Decision Makers

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Planning Work Activities

Managing Strategy

Designing Organizational Structure - Basic Designs

Designing Organizational - Structure Adaptive Design

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters

Exam 7: Managing Change and Innovation

In the "white-water rapids" metaphor of change,change is seen as an occasional disruption in the normal flow of events.

An innovative culture is likely to have ________.

A company that decides to decentralize its sales procedures is managing ________ changes.

Describe and explain the "calm waters" view of organizational change.

Which of the following is an example of a cultural variable that fosters innovation?

Structural component changes include ________.

Which of the following is an example of a psychological symptom of stress?

Define Organizational Development (OD).List and explain the five most popular OD techniques.

________ refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.

Why do people resist change?

How can managers increase the likelihood of making change happen successfully?

When supermarkets and other retailers use scanners that provide instant inventory information,they are adopting ________ changes.

Identify some of the external and internal forces of change.

What are the conditions that facilitate cultural change?

________ is the adverse reaction people have to excessive pressure placed on them from extraordinary demands,constraints,or opportunities.

Shelly was the most senior employee in the department and knew just about everything about everyone else's job.If all employees in the department were cross-trained,Shelly would no longer have an advantage that brought with it special privileges.Shelly's resistance to change came from her ________.

Coercion involves the use of covert attempts to influence others.

Which of the following techniques for reducing resistance to change assumes that much of the resistance lies in misinformation?

Colin believes his organization could be more profitable if it could respond to customers more quickly so he has decided to remove some management layers and increase the remaining managers' span of control.These would be considered changes in ________.

Fred's Donuts is installing new equipment in its bakery.Many employees are fearful they will not be able to operate it.Which of the following courses of actions is best for Fred to use to overcome this employee resistance?

Managers in the Workplace

Managers As Decision Makers

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Planning Work Activities

Managing Strategy

Designing Organizational Structure - Basic Designs

Designing Organizational - Structure Adaptive Design

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters