Exam 7: Managing Change and Innovation

In the ________ metaphor,change is normal and expected and managing it is a continual process.

New Ideas,Inc.,focuses on new ideas,uses technology that changes frequently,and has strong competition in the market.This situation describes what metaphor of change?

List and explain the techniques for reducing resistance to change.

A realistic job preview during the selection process minimizes stress by reducing task overload.

Increasing the numbers of employed women and minorities forces managers to pay attention to what change factor?

Managers exclusively play the role of change agents.

A change capable organization ________.

________ creates expectations that may be hard to reconcile or satisfy.

Stress is the adverse reaction people have to excessive pressure placed on them from extraordinary demands,constraints,or opportunities.

Managers offer ________ to employees who want to talk to someone about their problems.

________ involves exchanging something of value for an agreement to lessen the resistance to the change effort.

Which of the following is true regarding reduction of employee stress?

Fuel prices keep spiraling upward so recreational vehicle manufacturers are being pressured to produce lighter units that can be pulled by smaller trucks.This situation is representative of ________.

Stress can be caused by personal factors and by job-related factors.

Changes in eating habits are a ________ symptom of stress.

What organizational development technique involves changing the attitudes,stereotypes,and perceptions that work groups have about each other?

________ is the term used to describe change methods that focus on people and the nature and quality of interpersonal work relationships.

Edwin would like to increase the level of creativity and innovation in his department.One step he could take would be to ________.

The technology change in the manufacturing process of New Ideas,Inc.'s products to make the process more efficient is the result of a competitor lowering its price.Therefore,it was a(n)________.

In organizations,people who act as catalysts and assume the responsibility for managing the change process are called ________.