Question 1

Which of the following is a structural variable that supports innovation?

Accepted Answer

A) work and non-work support 
B) tolerance of conflict 
C) focus on ends 
D) high job security 
A) work and non-work support 
B) tolerance of conflict 
C) focus on ends 
D) high job security

Question 2

First he was all about innovation.Next it was efficiency.Now Snyder's strategy is customer responsiveness.These changes in strategy are indicative of ________.

Accepted Answer

A) external force of change 
B) internal force of change 
C) marketplace force of change 
D) economic force of change 
A) external force of change 
B) internal force of change 
C) marketplace force of change 
D) economic force of change

Question 3

Design thinking can provide a process for ________.

Accepted Answer

A) brainstorming 
B) coming up with things that don't exist 
C) experimenting with customers 
D) connecting idea champions in the design department with marketing experts 
A) brainstorming 
B) coming up with things that don't exist 
C) experimenting with customers 
D) connecting idea champions in the design department with marketing experts

Question 4

________ is a method of changing behavior through unstructured group interaction.

Accepted Answer

A) Team building 
B) Intergroup development 
C) Survey feedback 
D) Sensitivity training 
A) Team building 
B) Intergroup development 
C) Survey feedback 
D) Sensitivity training

Question 5

According to Kurt Lewin,increasing the driving forces is a means of ________.

Accepted Answer

A) unfreezing 
B) changing 
C) restraining 
D) refreezing 
A) unfreezing 
B) changing 
C) restraining 
D) refreezing

Question 6

Falling interest rates are an example of what external force?

Accepted Answer

A) change in composition of workforce 
B) change in employee attitudes 
C) technological change 
D) economic change 
A) change in composition of workforce 
B) change in employee attitudes 
C) technological change 
D) economic change

Question 7

Most idea champions ________.

Accepted Answer

A) have extremely high self-confidence 
B) are lethargic 
C) avoid risks 
D) are relenting 
A) have extremely high self-confidence 
B) are lethargic 
C) avoid risks 
D) are relenting

Question 8

List a few cultural characteristics that an innovative organization possesses.

Accepted Answer

An innovative organization has the follo

Question 9

A disadvantage of coercion is that it may be illegal and may undermine the change agent's credibility.

Accepted Answer

A) True 
 B)False

Question 10

If Kelly were to consider enhancing productivity by giving greater authority to her subordinates and increasing formalization,she would be considering ________ changes.

Accepted Answer

A) structural 
B) technological 
C) people 
D) automatic 
A) structural 
B) technological 
C) people 
D) automatic

Question 11

________ actively and enthusiastically support new ideas,build support,overcome resistance,and ensure that innovations are implemented.

Accepted Answer

A) Idea champions 
B) Idea developers 
C) Idea generators 
D) Idea screeners 
A) Idea champions 
B) Idea developers 
C) Idea generators 
D) Idea screeners

Question 12

________ are factors related to an employee's job and include the design of a person's job,working conditions,and the physical work layout.

Accepted Answer

A) Task demands 
B) Role demands 
C) Interpersonal demands 
D) Psychological demands 
A) Task demands 
B) Role demands 
C) Interpersonal demands 
D) Psychological demands

Question 13

Cultural change is likely to take place when a dramatic crisis occurs.

Accepted Answer

A) True 
 B)False

Question 14

________ is the process of taking a creative idea and turning it into a useful product or work method.

Accepted Answer

A) Innovation 
B) Inspiration 
C) Creativity 
D) Ingenuity 
A) Innovation 
B) Inspiration 
C) Creativity 
D) Ingenuity

Question 15

Lewin's three-step process is consistent with ________ theory of organizational change.

Accepted Answer

A) white-water rapids 
B) shallow waters 
C) smooth waters 
D) calm waters 
A) white-water rapids 
B) shallow waters 
C) smooth waters 
D) calm waters

Question 16

According to Lewin,which of the following is the objective of refreezing?

Accepted Answer

A) directing behavior away from the change 
B) hindering the existing equilibrium 
C) eliminating the need for future change 
D) stabilizing the new situation 
A) directing behavior away from the change 
B) hindering the existing equilibrium 
C) eliminating the need for future change 
D) stabilizing the new situation

Question 17

When Joshua proposed cross-training his employees so absences and vacations would not pose such a problem in productivity,his employees objected.Their resistance came from their ________.

Accepted Answer

A) belief that ambiguity would increase 
B) fear that they would be forced out of their habits 
C) concern over personal loss of income 
D) belief that Joshua's changes would harm the organization 
A) belief that ambiguity would increase 
B) fear that they would be forced out of their habits 
C) concern over personal loss of income 
D) belief that Joshua's changes would harm the organization

Question 18

Organizational change can be any alteration of people,structure,or technology.

Accepted Answer

A) True 
 B)False

Question 19

Competitive factors or new innovations within an industry often require managers to introduce ________.

Accepted Answer

A) new equipment,tools,or operating methods 
B) new equipment,tools or people 
C) new equipment,operating methods,or structure 
D) new equipment,people,or structure 
A) new equipment,tools,or operating methods 
B) new equipment,tools or people 
C) new equipment,operating methods,or structure 
D) new equipment,people,or structure

Question 20

The installation of the new equipment at Fred Fryer's Donuts,Inc.,is an example of ________.

Accepted Answer

A) people change 
B) management change 
C) technological change 
D) structural change 
A) people change 
B) management change 
C) technological change 
D) structural change

Which of the following is a structural variable that supports innovation?

First he was all about innovation.Next it was efficiency.Now Snyder's strategy is customer responsiveness.These changes in strategy are indicative of ________.

Design thinking can provide a process for ________.

________ is a method of changing behavior through unstructured group interaction.

According to Kurt Lewin,increasing the driving forces is a means of ________.

Falling interest rates are an example of what external force?

Most idea champions ________.

List a few cultural characteristics that an innovative organization possesses.

A disadvantage of coercion is that it may be illegal and may undermine the change agent's credibility.

If Kelly were to consider enhancing productivity by giving greater authority to her subordinates and increasing formalization,she would be considering ________ changes.

________ actively and enthusiastically support new ideas,build support,overcome resistance,and ensure that innovations are implemented.

________ are factors related to an employee's job and include the design of a person's job,working conditions,and the physical work layout.

Cultural change is likely to take place when a dramatic crisis occurs.

________ is the process of taking a creative idea and turning it into a useful product or work method.

Lewin's three-step process is consistent with ________ theory of organizational change.

According to Lewin,which of the following is the objective of refreezing?

When Joshua proposed cross-training his employees so absences and vacations would not pose such a problem in productivity,his employees objected.Their resistance came from their ________.

Organizational change can be any alteration of people,structure,or technology.

Competitive factors or new innovations within an industry often require managers to introduce ________.

The installation of the new equipment at Fred Fryer's Donuts,Inc.,is an example of ________.

Managers in the Workplace

Managers As Decision Makers

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Planning Work Activities

Managing Strategy

Designing Organizational Structure - Basic Designs

Designing Organizational - Structure Adaptive Design

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters

Exam 7: Managing Change and Innovation

Which of the following is a structural variable that supports innovation?

First he was all about innovation.Next it was efficiency.Now Snyder's strategy is customer responsiveness.These changes in strategy are indicative of ________.

Design thinking can provide a process for ________.

________ is a method of changing behavior through unstructured group interaction.

According to Kurt Lewin,increasing the driving forces is a means of ________.

Falling interest rates are an example of what external force?

Most idea champions ________.

List a few cultural characteristics that an innovative organization possesses.

A disadvantage of coercion is that it may be illegal and may undermine the change agent's credibility.

If Kelly were to consider enhancing productivity by giving greater authority to her subordinates and increasing formalization,she would be considering ________ changes.

________ actively and enthusiastically support new ideas,build support,overcome resistance,and ensure that innovations are implemented.

________ are factors related to an employee's job and include the design of a person's job,working conditions,and the physical work layout.

Cultural change is likely to take place when a dramatic crisis occurs.

________ is the process of taking a creative idea and turning it into a useful product or work method.

Lewin's three-step process is consistent with ________ theory of organizational change.

According to Lewin,which of the following is the objective of refreezing?

When Joshua proposed cross-training his employees so absences and vacations would not pose such a problem in productivity,his employees objected.Their resistance came from their ________.

Organizational change can be any alteration of people,structure,or technology.

Competitive factors or new innovations within an industry often require managers to introduce ________.

The installation of the new equipment at Fred Fryer's Donuts,Inc.,is an example of ________.

Managers in the Workplace

Managers As Decision Makers

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Planning Work Activities

Managing Strategy

Designing Organizational Structure - Basic Designs

Designing Organizational - Structure Adaptive Design

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters