Question 1

Which of the following would be least likely to enhance acceptance of a manager's commands?

Accepted Answer

A) use of the complete chain of command to issue orders 
B) possession of adequate communication channels 
C) use of informal communication channels 
D) direct line of communication between manager and subordinate 
E) possession of adequate communication skills by the manager 
A) use of the complete chain of command to issue orders 
B) possession of adequate communication channels 
C) use of informal communication channels 
D) direct line of communication between manager and subordinate 
E) possession of adequate communication skills by the manager

Question 2

Bay Industries has a small-scale shoe manufacturing plant that has had a high number of product defects in the past several months.Upon investigation,it was found that the shoes were never inspected for quality once they came off the production line as no particular employee had been assigned this specific task.This is an example of ________.

Accepted Answer

A) responsibility gap 
B) overlapping responsibility 
C) role conflict 
D) skill gap 
E) lack of functional similarity 
A) responsibility gap 
B) overlapping responsibility 
C) role conflict 
D) skill gap 
E) lack of functional similarity

Question 3

Mark and Joe work in the client services department of an advertising agency,and they have been assigned the account of a major client.However,when the client sends an email with an urgent request,neither of them respond.This is most likely due to ________.

Accepted Answer

A) overlapping responsibilities 
B) responsibility gaps 
C) poor line authority 
D) excessive delegation 
E) high centralization 
A) overlapping responsibilities 
B) responsibility gaps 
C) poor line authority 
D) excessive delegation 
E) high centralization

Question 4

A manager's behavior with upper management is a way to determine the degree of responsibility a manager possesses.

Accepted Answer

A) True 
 B)False

Question 5

________ consists of the right to advise or assist those who possess line authority.

Accepted Answer

A) Functional authority 
B) Staff authority 
C) Informal authority 
D) Lateral authority 
E) Rational-legal authority 
A) Functional authority 
B) Staff authority 
C) Informal authority 
D) Lateral authority 
E) Rational-legal authority

Question 6

________ is the right to perform or command.

Accepted Answer

A) Responsibility 
B) Authority 
C) Delegation 
D) Accountability 
E) Centralization 
A) Responsibility 
B) Authority 
C) Delegation 
D) Accountability 
E) Centralization

Question 7

Organizational members should be obligated to perform only those activities that lead to goal attainment.

Accepted Answer

A) True 
 B)False

Question 8

Functional authority ________.

Accepted Answer

A) is delegated to individuals who possess neither staff nor line authority 
B) generally covers only specific task areas 
C) is assigned to individuals for an indefinite period of time 
D) is the most fundamental type of authority within an organization 
E) is granted in the absence of line or staff authority 
A) is delegated to individuals who possess neither staff nor line authority 
B) generally covers only specific task areas 
C) is assigned to individuals for an indefinite period of time 
D) is the most fundamental type of authority within an organization 
E) is granted in the absence of line or staff authority

Question 9

Jack is the business head at Micron Computers.The firm has set its revenue target for the year at $5 million.Jack will have to ensure that this financial target is met by overseeing the performance of the firm's various departments,and providing necessary direction and guidance.In this scenario,Jack has a ________.

Accepted Answer

A) general responsibility 
B) specific responsibility 
C) operational responsibility 
D) latent responsibility 
E) tactical responsibility 
A) general responsibility 
B) specific responsibility 
C) operational responsibility 
D) latent responsibility 
E) tactical responsibility

Question 10

Which of the following obstacles to delegation is related to the supervisor?

Accepted Answer

A) fear that subordinates will not perform a job well 
B) reluctance to accept delegated authority 
C) reluctance to exercise authority that may complicate working relationships 
D) fear that the supervisor will be unavailable for guidance 
E) belief that the supervisor doesn't have confidence in employees 
A) fear that subordinates will not perform a job well 
B) reluctance to accept delegated authority 
C) reluctance to exercise authority that may complicate working relationships 
D) fear that the supervisor will be unavailable for guidance 
E) belief that the supervisor doesn't have confidence in employees

Which of the following would be least likely to enhance acceptance of a manager's commands?

Mark and Joe work in the client services department of an advertising agency,and they have been assigned the account of a major client.However,when the client sends an email with an urgent request,neither of them respond.This is most likely due to ________.

A manager's behavior with upper management is a way to determine the degree of responsibility a manager possesses.

________ consists of the right to advise or assist those who possess line authority.

________ is the right to perform or command.

Organizational members should be obligated to perform only those activities that lead to goal attainment.

Functional authority ________.

Which of the following obstacles to delegation is related to the supervisor?

Introducing Modern Management

Managing

Managers and Society

Management and Diversity

Managing in the Global Arena

Management and Entrepreneurship

Principles of Planning

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Human Resource Management

Organizational Change: Stress,Conflict and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Encouraging Creativity and Innovation

Controlling, Information, and Technology

Production and Control

Filters

Exam 11: Responsibility, Authority, and Delegation

Which of the following would be least likely to enhance acceptance of a manager's commands?

Mark and Joe work in the client services department of an advertising agency,and they have been assigned the account of a major client.However,when the client sends an email with an urgent request,neither of them respond.This is most likely due to ________.

A manager's behavior with upper management is a way to determine the degree of responsibility a manager possesses.

________ consists of the right to advise or assist those who possess line authority.

________ is the right to perform or command.

Organizational members should be obligated to perform only those activities that lead to goal attainment.

Functional authority ________.

Which of the following obstacles to delegation is related to the supervisor?

Introducing Modern Management

Managing

Managers and Society

Management and Diversity

Managing in the Global Arena

Management and Entrepreneurship

Principles of Planning

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Human Resource Management

Organizational Change: Stress,Conflict and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Encouraging Creativity and Innovation

Controlling, Information, and Technology

Production and Control

Filters