Question 1

In a short essay, briefly discuss the importance of studying management.

Accepted Answer

For a future manager, studying managemen

Question 2

In a small organization, which of the following is NOT likely to be true?

Accepted Answer

A)  Planning is not likely to be an orchestrated ritual. 
B)  Relationships are more likely to be informal. 
C)  Workers are likely to be observed by computerized monitoring systems. 
D)  The design of the organization is likely to be less structured and complex. 
A)  Planning is not likely to be an orchestrated ritual. 
B)  Relationships are more likely to be informal. 
C)  Workers are likely to be observed by computerized monitoring systems. 
D)  The design of the organization is likely to be less structured and complex.

Question 3

All of the following are examples of informational roles according to Mintzberg EXCEPT ________.

Accepted Answer

A)  entrepreneur 
B)  monitor 
C)  disseminator 
D)  spokesperson 
A)  entrepreneur 
B)  monitor 
C)  disseminator 
D)  spokesperson

Question 4

The General Manager (Scenario)
Michelle is the general manager of a power plant. This morning, she will meet with city officials to discuss environmental issues. After the meeting, she will confer with the plant's section managers to address the concerns of the city representatives. This afternoon, Michelle will meet with a team leader to go over a complaint filed by an employee. After the complaint meeting, Michelle plans to spend time in the library and on the Internet researching new technologies that can be used to improve the performance of her plant.
-When Michelle addresses a complaint filed by an employee, she is performing which management role?

Accepted Answer

A)  resource allocator 
B)  disturbance handler 
C)  liaison 
D)  figurehead 
A)  resource allocator 
B)  disturbance handler 
C)  liaison 
D)  figurehead

Question 5

Mintzberg developed his ten managerial roles by ________.

Accepted Answer

A)  sending out questionnaires to thousands of managers 
B)  observing hundreds of managers over several years 
C)  closely monitoring the work activities of five chief executives 
D)  using common sense to analyze the situation 
A)  sending out questionnaires to thousands of managers 
B)  observing hundreds of managers over several years 
C)  closely monitoring the work activities of five chief executives 
D)  using common sense to analyze the situation

Question 6

In a short essay, describe the four main types of managerial skills identified by Robert Katz.

Accepted Answer

Research by Robert L. Katz concluded tha

Question 7

All organizations have ________ that define(s) the organization's purpose and reason for existing.

Accepted Answer

A)  limits 
B)  rules 
C)  structure 
D)  goals 
A)  limits 
B)  rules 
C)  structure 
D)  goals

Question 8

The Busy Day (Scenario)
Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 A.M. and reads his agenda for the day. Don's first duty is to preside over a retirement party for a beloved employee and say a few words on her behalf. Next, he will give a tour to a news reporter who is writing a story on the new plant expansion. Don then has a meeting with the unit manager, Phil Johnson, to discuss Phil's recent performance drop (a task Don always hates). Finally, in the late afternoon, Don will be reviewing the recent equipment malfunction and deciding whether to deploy extra people to get the equipment running as soon as possible. What a day!
-When Don meets with Phil to discuss Phil's output decline, in which management role will Don be operating?

Accepted Answer

A)  leader 
B)  figurehead 
C)  disseminator 
D)  spokesperson 
A)  leader 
B)  figurehead 
C)  disseminator 
D)  spokesperson

Question 9

Management has an impact on all businesses, but there are almost no examples of businesses that have failed because of poor management.

Accepted Answer

A) True 
 B)False

Question 10

A fraternity is an example of an organization because it is comprised of people who ________.

Accepted Answer

A)  share the same values, traditions, and customs 
B)  share the same goals and values 
C)  share goals and function within a common structure 
D)  function under the same set of rules and regulations 
A)  share the same values, traditions, and customs 
B)  share the same goals and values 
C)  share goals and function within a common structure 
D)  function under the same set of rules and regulations

Question 11

Deciding who will be assigned to which job is a part of the leading function of management.

Accepted Answer

A) True 
 B)False

Question 12

The General Manager (Scenario)
Michelle is the general manager of a power plant. This morning, she will meet with city officials to discuss environmental issues. After the meeting, she will confer with the plant's section managers to address the concerns of the city representatives. This afternoon, Michelle will meet with a team leader to go over a complaint filed by an employee. After the complaint meeting, Michelle plans to spend time in the library and on the Internet researching new technologies that can be used to improve the performance of her plant.
-When Michelle meets with the section managers to brief them on the concerns of the city officials, which management role is she performing?

Accepted Answer

A)  disseminator 
B)  liaison 
C)  disturbance handler 
D)  negotiator 
A)  disseminator 
B)  liaison 
C)  disturbance handler 
D)  negotiator

Question 13

Why might a manager for a non-profit organization seem as concerned with his or her organization's financial well-being as a for-profit manager?

Accepted Answer

A)  Non-profit managers are evaluated on financial performance only. 
B)  Non-profit managers try to give the illusion that they care about the "bottom line." 
C)  Many not-for-profit organizations have tight budgets and must be very efficient. 
D)  Non-profit organizations have an obligation to turn a profit. 
A)  Non-profit managers are evaluated on financial performance only. 
B)  Non-profit managers try to give the illusion that they care about the "bottom line." 
C)  Many not-for-profit organizations have tight budgets and must be very efficient. 
D)  Non-profit organizations have an obligation to turn a profit.

Question 14

Effectiveness refers to the relationship between inputs and outputs.

Accepted Answer

A) True 
 B)False

Question 15

Even people who have no plans to be managers can benefit from studying management because ________.

Accepted Answer

A)  they are likely to be managed in their work career 
B)  everyone ends up managing 
C)  they need to be able to outsmart their managers 
D)  management helps people control their emotions 
A)  they are likely to be managed in their work career 
B)  everyone ends up managing 
C)  they need to be able to outsmart their managers 
D)  management helps people control their emotions

Question 16

Technical skills might include ________.

Accepted Answer

A)  excellent verbal skills 
B)  proficiency in computer programming 
C)  exceptional writing ability 
D)  decision-making ability 
A)  excellent verbal skills 
B)  proficiency in computer programming 
C)  exceptional writing ability 
D)  decision-making ability

Question 17

The Busy Day (Scenario)
Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 A.M. and reads his agenda for the day. Don's first duty is to preside over a retirement party for a beloved employee and say a few words on her behalf. Next, he will give a tour to a news reporter who is writing a story on the new plant expansion. Don then has a meeting with the unit manager, Phil Johnson, to discuss Phil's recent performance drop (a task Don always hates). Finally, in the late afternoon, Don will be reviewing the recent equipment malfunction and deciding whether to deploy extra people to get the equipment running as soon as possible. What a day!
-What role will Don be performing when he gives the plant tour to the newspaper reporter?

Accepted Answer

A)  monitor 
B)  entrepreneur 
C)  spokesperson 
D)  resource allocator 
A)  monitor 
B)  entrepreneur 
C)  spokesperson 
D)  resource allocator

Question 18

The controlling management function is largely a matter of ________.

Accepted Answer

A)  resolving conflicts 
B)  determining what needs to be done 
C)  monitoring to see that tasks are accomplished 
D)  enforcing rules for employees 
A)  resolving conflicts 
B)  determining what needs to be done 
C)  monitoring to see that tasks are accomplished 
D)  enforcing rules for employees

Question 19

A goal of efficiency is to minimize output costs while maximizing input costs.

Accepted Answer

A) True 
 B)False

Question 20

The Busy Day (Scenario)
Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 A.M. and reads his agenda for the day. Don's first duty is to preside over a retirement party for a beloved employee and say a few words on her behalf. Next, he will give a tour to a news reporter who is writing a story on the new plant expansion. Don then has a meeting with the unit manager, Phil Johnson, to discuss Phil's recent performance drop (a task Don always hates). Finally, in the late afternoon, Don will be reviewing the recent equipment malfunction and deciding whether to deploy extra people to get the equipment running as soon as possible. What a day!
-When Don attends the retirement party, he will be operating in which of the management roles?

Accepted Answer

A)  leader 
B)  liaison 
C)  monitor 
D)  figurehead 
A)  leader 
B)  liaison 
C)  monitor 
D)  figurehead

In a short essay, briefly discuss the importance of studying management.

In a small organization, which of the following is NOT likely to be true?

All of the following are examples of informational roles according to Mintzberg EXCEPT ________.

Mintzberg developed his ten managerial roles by ________.

In a short essay, describe the four main types of managerial skills identified by Robert Katz.

All organizations have ________ that define(s) the organization's purpose and reason for existing.

Management has an impact on all businesses, but there are almost no examples of businesses that have failed because of poor management.

A fraternity is an example of an organization because it is comprised of people who ________.

Deciding who will be assigned to which job is a part of the leading function of management.

Why might a manager for a non-profit organization seem as concerned with his or her organization's financial well-being as a for-profit manager?

Effectiveness refers to the relationship between inputs and outputs.

Even people who have no plans to be managers can benefit from studying management because ________.

Technical skills might include ________.

The controlling management function is largely a matter of ________.

A goal of efficiency is to minimize output costs while maximizing input costs.

A History Module

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

A Quantitative Module

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

A Career Module

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Foundations of Control

Operations Management

A Entrepreneurship Module

Filters

Exam 1: Managers and Management

In a short essay, briefly discuss the importance of studying management.

In a small organization, which of the following is NOT likely to be true?

All of the following are examples of informational roles according to Mintzberg EXCEPT ________.

Mintzberg developed his ten managerial roles by ________.

In a short essay, describe the four main types of managerial skills identified by Robert Katz.

All organizations have ________ that define(s) the organization's purpose and reason for existing.

Management has an impact on all businesses, but there are almost no examples of businesses that have failed because of poor management.

A fraternity is an example of an organization because it is comprised of people who ________.

Deciding who will be assigned to which job is a part of the leading function of management.

Why might a manager for a non-profit organization seem as concerned with his or her organization's financial well-being as a for-profit manager?

Effectiveness refers to the relationship between inputs and outputs.

Even people who have no plans to be managers can benefit from studying management because ________.

Technical skills might include ________.

The controlling management function is largely a matter of ________.

A goal of efficiency is to minimize output costs while maximizing input costs.

A History Module

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

A Quantitative Module

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

A Career Module

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Foundations of Control

Operations Management

A Entrepreneurship Module

Filters