Exam 1: Managers and Management

The four managerial functions first described by Fayol are considered "classical" because ________.

Which of the following identifies a manager who does NOT typically supervise other managers?

Good management strives for ________.

Resolving a conflict would be considered to fall under which managerial function?

The General Manager (Scenario) Michelle is the general manager of a power plant. This morning, she will meet with city officials to discuss environmental issues. After the meeting, she will confer with the plant's section managers to address the concerns of the city representatives. This afternoon, Michelle will meet with a team leader to go over a complaint filed by an employee. After the complaint meeting, Michelle plans to spend time in the library and on the Internet researching new technologies that can be used to improve the performance of her plant. -Which type of management skill does Michelle use most during the day?

The work of a manager ________.

Compared to the manager of a large organization, a small business manager is more likely to be a(n) ________.

Another term for effectiveness is ________.

Supervisor is another name for which of the following?

Which set of skills would you expect the President of the United States to be least in need of?

In a short essay, explain why innovation is becoming increasingly important in today's business world.

Technical skills involve a manager's ability to think logically and effectively about abstract situations.

The CEO of Cisco Systems likes to ________.

Effectiveness refers to the attainment of the organization's goals.

Unlike the manager of a small business, the most important concerns of a manager in a large organization are focused ________.

In a short essay, list and discuss the informational managerial roles developed by Mintzberg. Include specific examples of each role.

Why is innovation a key component of a manager's job in today's business environment?

Joe, the Manager (Scenario) As a production supervisor, Joe determines the number of output units his department will produce each week. On Monday, he informs his team that the schedule is going to be difficult this week due to the increased number of output units. He goes on to tell them that he is confident that they can fulfill the schedule because they are tough, talented, and "when the going gets tough, they are the ones who get going." Each day during the week, Joe checks the amount of output that the employees have completed and the number of units that have been rejected. -When Joe tells the employees that he is sure they can fulfill the schedule because they are the ones "who get going when the going is tough," he is performing which management process?

A typical first-level manager spends more of his or her time leading than planning.

A manager in a large business generally will spend more of his or her time as a spokesperson and entrepreneur than his or her counterpart in a small business.