Exam 1: Managers and Management

Which of the following might be an example of increased efficiency in manufacturing?

The Perfect Manager (Scenario) Brenda Kraft has proven herself to be an able manager. Her section has a high project completion rate with the highest-quality product and the lowest defects in her division. In addition, she accomplishes this with fewer full-time people than other managers. Co-workers say that the secret of her success is in her ability to delegate responsibility and her understanding of the basic "management processes." -Brenda's high project completion rate indicates that she is ________.

A candy manufacturer would increase both efficiency and effectiveness by making ________.

Described as the new frontier, this new challenge for managers has the potential to both boast and drain employee productivity.

Which of the following would networking be most likely to help a manager accomplish?

Supervisors and team leaders may both be considered first-line managers.

One managerial function that is identical in both Fayol's and Mintzberg's systems is ________.

Which of the following did a poll find to be the most important variable in employee productivity?

One of the common characteristics of all organizations is ________ that define(s) rules, regulations, and values of the organization.

The primary job of a manager is to ________.

Giving a speech at an organization banquet would fall into which Mintzberg category?

Which of the following is NOT an example of a decisional role according to Mintzberg?

An organization is ________.

A finance manager who reads the Wall Street Journal on a regular basis would be performing which role?

The managerial role that changes the least between middle and top managers is ________.

In a short essay, list and explain the four basic functions of management.

Part of what defines an organization is its purpose.

Fayol's management processes are completely equivalent to Mintzberg's management roles.

The Busy Day (Scenario) Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 A.M. and reads his agenda for the day. Don's first duty is to preside over a retirement party for a beloved employee and say a few words on her behalf. Next, he will give a tour to a news reporter who is writing a story on the new plant expansion. Don then has a meeting with the unit manager, Phil Johnson, to discuss Phil's recent performance drop (a task Don always hates). Finally, in the late afternoon, Don will be reviewing the recent equipment malfunction and deciding whether to deploy extra people to get the equipment running as soon as possible. What a day! -What kind of a manager is Don likely to be?

Joe, the Manager (Scenario) As a production supervisor, Joe determines the number of output units his department will produce each week. On Monday, he informs his team that the schedule is going to be difficult this week due to the increased number of output units. He goes on to tell them that he is confident that they can fulfill the schedule because they are tough, talented, and "when the going gets tough, they are the ones who get going." Each day during the week, Joe checks the amount of output that the employees have completed and the number of units that have been rejected. -When Joe checks the amount of output units that the team has completed and the number of units that have been rejected, he is performing which management process?