Exam 1: Managers and Management

According to Mintzberg, which of the following fit into the category of interpersonal roles?

Effectiveness is synonymous with ________.

Organizing includes ________.

The political skills of a manager consist mainly of the ability to understand the workings of government and to present information effectively to others in the form of political speechmaking.

A business can have 350 employees and still be considered a small business.

Defining goals is a key part of the organizing function of management.

All levels of management between the supervisory level and the top level of the organization are termed ________.

The General Manager (Scenario) Michelle is the general manager of a power plant. This morning, she will meet with city officials to discuss environmental issues. After the meeting, she will confer with the plant's section managers to address the concerns of the city representatives. This afternoon, Michelle will meet with a team leader to go over a complaint filed by an employee. After the complaint meeting, Michelle plans to spend time in the library and on the Internet researching new technologies that can be used to improve the performance of her plant. -When Michelle learns from city officials about how her plant's operations may be affecting the environment, she is performing which management role?

What does a company's prompt, courteous, and helpful answering of a telephone with a human operator signal to the customer who is calling?

Who stands to benefit least from studying management?

Which of the following did Taylor NOT find "appalling" in his study of workers in steel companies?

In a short essay, list and discuss the decisional managerial roles developed by Mintzberg. Include specific examples of each role.

What was the primary cause of demise for such companies as Enron, Dave & Barry's, and Circuit City?

Which of the following is NOT considered a political skill for a manager?

Today, the basic management functions are considered to be ________.

Application of Skills (Scenario) Harris, a budding stand-up comedian, spent months hanging out at Laugh Town, a local club, meeting other stand-ups, doing a lot of listening and finding out how they learned their trade. It got to the point where several of the star acts were trying out their new material on Harris. If Harris laughed, the material must be good, they said. Finally Harris got to the point where he wanted to try out his own act. Bobby G, a successful comic, agreed to listen to Harris. Bobby laughed a few times, but as he performed his material Harris couldn't help but wonder about the odd, pained expression on Bobby's face. When it was over, Bobby told him, "Very funny, Harris. Keep working on it." It was at that point that Harris decided he would become an agent for other comedians. Somehow, he knew that that was what he was truly suited for. -The fact that Harris was able to switch from being an unsuccessful comedian to being a successful agent primarily shows that Harris has which competency?

In a short essay, explain through examples how a process can be (a) efficient but not effective and (b) effective but not efficient.

A common thread that runs through changes that all managers face in today's world is the need to rely on ________ to identify ways to increase productivity.

Which of the following proved to be a surprising result of Mintzberg's data?

Designing a series of interview questions to provide information about possible customers for a company would primarily require ________.