Exam 1: Managers and Management

Which of the following is NOT a characteristic of a small business?

Understanding building codes would be considered a(n) ________ skill for a building contractor.

The four contemporary management processes are planning, organizing, leading, and commanding.

Which of the following levels of management is associated with positions such as executive vice president, chief operating officer, chief executive officer, and chairperson of the board?

The study of economics is useful only to top managers.

Which management challenge refers to management's responsibility to be attentive to environmental and societal challenges?

All managers devote at least some of their time to planning.

Which of the following is the mark of a well-managed company?

________ developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles.

The Perfect Manager (Scenario) Brenda Kraft has proven herself to be an able manager. Her section has a high project completion rate with the highest-quality product and the lowest defects in her division. In addition, she accomplishes this with fewer full-time people than other managers. Co-workers say that the secret of her success is in her ability to delegate responsibility and her understanding of the basic "management processes." -If Brenda accomplished her projects on time with high-quality results, but she took more time than other managers in the process, you could say that as a manager she was ________.

According to Katz, the four critical managerial skills can be classified as ________.

The grocery chain SuperValu has found that using ________ helps keep employees both connected and engaged.

Application of Skills (Scenario) Harris, a budding stand-up comedian, spent months hanging out at Laugh Town, a local club, meeting other stand-ups, doing a lot of listening and finding out how they learned their trade. It got to the point where several of the star acts were trying out their new material on Harris. If Harris laughed, the material must be good, they said. Finally Harris got to the point where he wanted to try out his own act. Bobby G, a successful comic, agreed to listen to Harris. Bobby laughed a few times, but as he performed his material Harris couldn't help but wonder about the odd, pained expression on Bobby's face. When it was over, Bobby told him, "Very funny, Harris. Keep working on it." It was at that point that Harris decided he would become an agent for other comedians. Somehow, he knew that that was what he was truly suited for. -Spending time with comedians learning about their trade is an example of which political skill?

Because profit, or the "bottom line," is not the measure of success for not-for-profit organizations, managers of charitable organizations do not have to concern themselves with the financial aspects of their organizations.

A key difference between Fayol's and Mintzberg's view of management is that Fayol's view was based on empirical observations of managers in action.

A small business manager in many ways combines the roles of top manager and first-line manager in a large business.

The General Manager (Scenario) Michelle is the general manager of a power plant. This morning, she will meet with city officials to discuss environmental issues. After the meeting, she will confer with the plant's section managers to address the concerns of the city representatives. This afternoon, Michelle will meet with a team leader to go over a complaint filed by an employee. After the complaint meeting, Michelle plans to spend time in the library and on the Internet researching new technologies that can be used to improve the performance of her plant. -Michelle's evaluation of new technologies that can be used in the production processes of her plant is an example of which type of management skill?

Another term for efficiency is ________.

All organizations have a structure that in some ways serves to define and limit the behavior of members of the organization.

The Perfect Manager (Scenario) Brenda Kraft has proven herself to be an able manager. Her section has a high project completion rate with the highest-quality product and the lowest defects in her division. In addition, she accomplishes this with fewer full-time people than other managers. Co-workers say that the secret of her success is in her ability to delegate responsibility and her understanding of the basic "management processes." -Brenda's ability to delegate responsibility well is evidence that she excels at which management function?