Question 1

When Joe responded to Terri's email about how to find information on benefits and compensation,Joe was providing

Accepted Answer

A) performance management. 
B) self-service. 
C) employee engagement. 
D) talent management. 
E) shared service. 
A) performance management. 
B) self-service. 
C) employee engagement. 
D) talent management. 
E) shared service.

Question 2

When an HR professional is evaluated on how well she embraces inclusion and how effectively she works with diverse populations,she is being evaluated on her competency in

Accepted Answer

A) organizational navigation. 
B) HR technical expertise and practice. 
C) global and cultural effectiveness. 
D) business acumen. 
E) critical evaluation. 
A) organizational navigation. 
B) HR technical expertise and practice. 
C) global and cultural effectiveness. 
D) business acumen. 
E) critical evaluation.

Question 3

Which of the following statements is true about Generation X?

Accepted Answer

A) It includes people who were born between 1925 and 1945. 
B) Its members grew up much before the personal computer was invented. 
C) Its members value skepticism and informality. 
D) It is called the "me" generation. 
E) Its members prefer close supervision and has a lot of patience. 
A) It includes people who were born between 1925 and 1945. 
B) Its members grew up much before the personal computer was invented. 
C) Its members value skepticism and informality. 
D) It is called the "me" generation. 
E) Its members prefer close supervision and has a lot of patience.

Question 4

Over the next decade,which of the following people will have the most difficulty attracting talented employees due to a skills deficit?

Accepted Answer

A) Tracy,the owner of several fast-food franchises 
B) Rex,the HR manager for a biotech research firm 
C) Yelena,the director of a mobile advertising company 
D) Franco,the HR director for a large grocery chain 
E) Barbara,the superintendent of an urban school system 
A) Tracy,the owner of several fast-food franchises 
B) Rex,the HR manager for a biotech research firm 
C) Yelena,the director of a mobile advertising company 
D) Franco,the HR director for a large grocery chain 
E) Barbara,the superintendent of an urban school system

Question 5

Alpha Consulting provides HR services to small companies that do not need full-time HR.Contracting with Alpha Consulting is known as

Accepted Answer

A) e-commerce. 
B) reshoring. 
C) downsizing. 
D) benchmarking. 
E) outsourcing. 
A) e-commerce. 
B) reshoring. 
C) downsizing. 
D) benchmarking. 
E) outsourcing.

Question 6

________ refers to the policies,practices,and systems that influence employees' behavior,attitudes,and performance.

Accepted Answer

A) Total quality management 
B) Financial management 
C) Human resource management 
D) Production and operations management 
E) Competency management 
A) Total quality management 
B) Financial management 
C) Human resource management 
D) Production and operations management 
E) Competency management

Question 7

When a firm shifts to evidence-based HRM,it should stop using workforce analytics.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following HRM practices involves employees receiving feedback?

Accepted Answer

A) Work design 
B) Performance management 
C) Training 
D) Staffing 
E) Compensation 
A) Work design 
B) Performance management 
C) Training 
D) Staffing 
E) Compensation

Question 9

Which of the following is true about the Six Sigma process?

Accepted Answer

A) It focuses on the end product of employee satisfaction. 
B) It terminates once the processes have been brought within the Six Sigma standards. 
C) It strives to attain quality through supervision of daily work,not through training. 
D) It discourages employees from lean thinking. 
E) It aims to create a total business focus on serving the customer. 
A) It focuses on the end product of employee satisfaction. 
B) It terminates once the processes have been brought within the Six Sigma standards. 
C) It strives to attain quality through supervision of daily work,not through training. 
D) It discourages employees from lean thinking. 
E) It aims to create a total business focus on serving the customer.

Question 10

High-performance work systems minimize the fit between a company's social system (employees)and its technical system.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is a core value of TQM?

Accepted Answer

A) Methods are designed to meet the needs of external customers,not internal customers. 
B) A few,select employees in an organization are given training in quality. 
C) Processes are designed such that errors are detected and corrected immediately after they occur. 
D) The company promotes cooperation with vendors and customers to hold down costs. 
E) Managers measure progress with feedback based on qualitative observations. 
A) Methods are designed to meet the needs of external customers,not internal customers. 
B) A few,select employees in an organization are given training in quality. 
C) Processes are designed such that errors are detected and corrected immediately after they occur. 
D) The company promotes cooperation with vendors and customers to hold down costs. 
E) Managers measure progress with feedback based on qualitative observations.

Question 12

According to emerging changes in the employment relationship,which of the following benefits do employees typically not expect to be provided by employers?

Accepted Answer

A) Flexible work schedules 
B) Comfortable working conditions 
C) More autonomy 
D) Employability 
E) Job security 
A) Flexible work schedules 
B) Comfortable working conditions 
C) More autonomy 
D) Employability 
E) Job security

Question 13

Since HR can use the Internet for training,benefits,and contracts,their role in providing self-service has decreased.

Accepted Answer

A) True 
 B)False

Question 14

When considering a balanced scorecard that depicts a company from a(n)________ perspective,the critical HR indicators are employee satisfaction with HR department services and employee perceptions of the company as an employer.

Accepted Answer

A) learning 
B) internal 
C) financial 
D) customer 
E) innovation 
A) learning 
B) internal 
C) financial 
D) customer 
E) innovation

Question 15

When an HR professional is evaluated on how well he understands organizational metrics and their relationship to business success,he is being evaluated on his competency in

Accepted Answer

A) relationship management. 
B) organizational navigation. 
C) business acumen. 
D) business communication. 
E) ethical practice. 
A) relationship management. 
B) organizational navigation. 
C) business acumen. 
D) business communication. 
E) ethical practice.

Question 16

What is a human resource information system (HRIS)? Explain the benefits of using an HRIS.

Accepted Answer

Companies continue to use human resource

Question 17

To be effective,balanced scorecards must be customized by companies to fit different market situations,products,and competitive environments.

Accepted Answer

A) True 
 B)False

Question 18

Discuss the balanced scorecard approach of measuring stakeholder performance.

Accepted Answer

The balanced scorecard gives managers an

Question 19

Which of the following activities is part of the assessment and development of the human resources dimension of HRM practices?

Accepted Answer

A) Training employees to have the skills needed to perform their jobs 
B) Identifying human resource requirements 
C) Ensuring that HRM practices comply with federal,state,and local laws 
D) Creating an employment relationship and a work environment that benefit the company 
E) Creating pay systems as well as providing employees with benefits 
A) Training employees to have the skills needed to perform their jobs 
B) Identifying human resource requirements 
C) Ensuring that HRM practices comply with federal,state,and local laws 
D) Creating an employment relationship and a work environment that benefit the company 
E) Creating pay systems as well as providing employees with benefits

Question 20

________ is a systematic,planned strategic effort by a company to attract,retain,develop,and motivate highly skilled employees and managers.

Accepted Answer

A) Performance appraisal 
B) Workforce analytics 
C) Talent management 
D) Training and development 
E) Employee engagement 
A) Performance appraisal 
B) Workforce analytics 
C) Talent management 
D) Training and development 
E) Employee engagement

When Joe responded to Terri's email about how to find information on benefits and compensation,Joe was providing

When an HR professional is evaluated on how well she embraces inclusion and how effectively she works with diverse populations,she is being evaluated on her competency in

Which of the following statements is true about Generation X?

Over the next decade,which of the following people will have the most difficulty attracting talented employees due to a skills deficit?

Alpha Consulting provides HR services to small companies that do not need full-time HR.Contracting with Alpha Consulting is known as

________ refers to the policies,practices,and systems that influence employees' behavior,attitudes,and performance.

When a firm shifts to evidence-based HRM,it should stop using workforce analytics.

Which of the following HRM practices involves employees receiving feedback?

Which of the following is true about the Six Sigma process?

High-performance work systems minimize the fit between a company's social system (employees)and its technical system.

Which of the following is a core value of TQM?

According to emerging changes in the employment relationship,which of the following benefits do employees typically not expect to be provided by employers?

Since HR can use the Internet for training,benefits,and contracts,their role in providing self-service has decreased.

When considering a balanced scorecard that depicts a company from a(n)________ perspective,the critical HR indicators are employee satisfaction with HR department services and employee perceptions of the company as an employer.

When an HR professional is evaluated on how well he understands organizational metrics and their relationship to business success,he is being evaluated on his competency in

What is a human resource information system (HRIS)? Explain the benefits of using an HRIS.

To be effective,balanced scorecards must be customized by companies to fit different market situations,products,and competitive environments.

Discuss the balanced scorecard approach of measuring stakeholder performance.

Which of the following activities is part of the assessment and development of the human resources dimension of HRM practices?

________ is a systematic,planned strategic effort by a company to attract,retain,develop,and motivate highly skilled employees and managers.

Strategic Human Resource Management

The Legal Environment: Equal Employment Opportunity and Safety

The Analysis and Design of Work

Human Resource Planning and Recruitment

Selection and Placement

Training

Performance Management

Employee Development

Employee Separation and Retention

Pay Structure Decisions

Recognizing Employee Contributions With Pay

Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Strategically Managing the Hrm Function

Filters

Exam 1: Human Resource Management: Gaining a Competitive Advantage

When Joe responded to Terri's email about how to find information on benefits and compensation,Joe was providing

When an HR professional is evaluated on how well she embraces inclusion and how effectively she works with diverse populations,she is being evaluated on her competency in

Which of the following statements is true about Generation X?

Over the next decade,which of the following people will have the most difficulty attracting talented employees due to a skills deficit?

Alpha Consulting provides HR services to small companies that do not need full-time HR.Contracting with Alpha Consulting is known as

________ refers to the policies,practices,and systems that influence employees' behavior,attitudes,and performance.

When a firm shifts to evidence-based HRM,it should stop using workforce analytics.

Which of the following HRM practices involves employees receiving feedback?

Which of the following is true about the Six Sigma process?

High-performance work systems minimize the fit between a company's social system (employees)and its technical system.

Which of the following is a core value of TQM?

According to emerging changes in the employment relationship,which of the following benefits do employees typically not expect to be provided by employers?

Since HR can use the Internet for training,benefits,and contracts,their role in providing self-service has decreased.

When considering a balanced scorecard that depicts a company from a(n)________ perspective,the critical HR indicators are employee satisfaction with HR department services and employee perceptions of the company as an employer.

When an HR professional is evaluated on how well he understands organizational metrics and their relationship to business success,he is being evaluated on his competency in

What is a human resource information system (HRIS)? Explain the benefits of using an HRIS.

To be effective,balanced scorecards must be customized by companies to fit different market situations,products,and competitive environments.

Discuss the balanced scorecard approach of measuring stakeholder performance.

Which of the following activities is part of the assessment and development of the human resources dimension of HRM practices?

________ is a systematic,planned strategic effort by a company to attract,retain,develop,and motivate highly skilled employees and managers.

Strategic Human Resource Management

The Legal Environment: Equal Employment Opportunity and Safety

The Analysis and Design of Work

Human Resource Planning and Recruitment

Selection and Placement

Training

Performance Management

Employee Development

Employee Separation and Retention

Pay Structure Decisions

Recognizing Employee Contributions With Pay

Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Strategically Managing the Hrm Function

Filters