Exam 4: Decision Making

The classical view of organizational social responsibility is that management's only social responsibility is to maximize profits.

In the socio-economic view of organizational social responsibility,management's responsibility includes protecting and improving society.

The goal of the rights view of ethics is to provide the greatest good for the greatest number.

Refer to the Scenario below to answer the questions that follow. Decision-Making Conditions: Keep on Truckin' (Scenario) Fiona Lui is general manager of Westcoast Trucks,a medium-sized hauling service located in Vancouver,B.C.She is responsible for scheduling trucks,initiating new routes,and staffing both existing and new routes.She is currently struggling to find more information about the profitability of existing and future truck routes. -Sylvia,Fiona's scheduling assistant,is basically a pessimist,so we would expect her to follow a ________ strategy.

A ________ is an explicit statement that tells a manager what he or she can or cannot do.

Refer to the Scenario below to answer the questions that follow. Decision-Making Conditions: Keep on Truckin' (Scenario) Fiona Lui is general manager of Westcoast Trucks,a medium-sized hauling service located in Vancouver,B.C.She is responsible for scheduling trucks,initiating new routes,and staffing both existing and new routes.She is currently struggling to find more information about the profitability of existing and future truck routes. -Fiona can make accurate decisions if she is willing to pay $5000 for research about the profitability of various truck routes.If she pays for the research,she believes that she will be operating under a condition of ________.

Since businesses have more power and resources than ordinary individuals,supporters of social responsibility claim that businesses have ________.

A policy is a series of interrelated sequential steps that a manager can use for responding to a structured problem.

List and describe the steps in the decision making process

In the socio-economic view of social responsibility,management's responsibility includes protecting and improving society's welfare.

The theory of justice view of ethics is based on which of the following?

The four decision-making styles are based on the premise that individuals differ along two dimensions: way of thinking and ________.

Optimistic managers typically select the alternative designed to ________.

Problems that are straightforward,familiar,and easily defined are called ________ problems.

People who have a low tolerance for ambiguity and are rational in their way of thinking are said to have a directive style.

Refer to the Scenario below to answer the questions that follow. Views of Ethics (Scenario) You have just become aware of several accounting errors at your company that are significant in nature.As you plan how best to report the errors,you recall several perspectives on ethics that you learned in your management course at university. -The ________ view of ethics uses a quantitative method for making ethical decisions by looking at how to provide the greatest good for the greatest number of people.

Explain the situational factors that have an impact on the effectiveness of employee involvement in decision making.

Discuss the main decisions made in the four management functions.

Refer to the Scenario below to answer the questions that follow. Management Decisions: Declining Income (Scenario) Net income has fallen for the second consecutive quarter,and Amanda is understandably worried.She knows there will be a lot of questions for her at the board of directors' meeting Wednesday,and she will be expected to reveal her plan to avoid any third-quarter losses.Amanda begins to analyze the company's financial reports to try to determine the cause of the loss.After much consideration,it appears that expenses have risen dramatically over the last few months.Amanda wonders why.She decides a meeting of the department heads is in order first thing tomorrow morning.At the meeting,Amanda would like to generate several possible solutions to the increased expenses.She wonders how to effectively explore all the options.Next morning,the first option presented at the meeting is to downsize the Research and Development department,since it is not essential to current operations.Several managers believe the plan will help stem the losses and immediately move to approve it.However,Amanda suggests that they need to look further at the issue and explore other potential solutions.Several suggestions are made,many of which appear to be viable.Amanda wonders what to do next. -According to the decision-making process,the second step Amanda should take is to ________.

The single most important influence on an individual's decision to act ethically or unethically is ________.