Exam 4: Decision Making

Heuristics are "rules of thumb" that managers use to simplify decision making.

The inflight service manager for Air Canada is authorized to distribute dry cleaning vouchers to customers who complain about spilling drinks and food on their clothes during turbulent flights.This is an example of a ________ decision to a ________ problem.

A manager who subscribes to the theory of justice view of ethics might pay low-level employees ________.

The most efficient way to handle a structured problem is through ________ decision making.

Refer to the Scenario below to answer the questions that follow. Views of Ethics (Scenario) You have just become aware of several accounting errors at your company that are significant in nature.As you plan how best to report the errors,you recall several perspectives on ethics that you learned in your management course at university. -Under the ________ view of ethics,managers impose and enforce rules fairly and impartially and do so by following all legal rules and regulations.

List and describe the five aspects of bounded decision making.

Decision makers with an analytic style have a much lower tolerance for ambiguity than do directive types.

In Step 5 of the decision-making process,each alternative is evaluated by appraising it against the ________.

The most outspoken advocate of the classical view of social responsibility is Milton Friedman.

The final step in the decision-making process is to ________.

In most cases,organizations that have managers who behave ethically tend to have ________.

Dave tells his secretary that,in the future,she is authorized to order 10 boxes of fax paper whenever they are down to their last box.To handle this problem,Dave has used a type of decision called a ________.

An individual making a "maximin" choice has what type of psychological orientation toward uncertain decision making?

Whenever possible,managers at ABC company try to promote employees from within the organization before recruiting from external sources.This is an example of a ________.

A business school's statement that it "strives for productive relationships with local organizations" is an example of a ________.

The socio-economic view is that management's social responsibility goes beyond making profits to include ________.

The integrative social contracts theory proposes that ethical decisions should be based on existing ethical norms in industries and communities.

To determine the ________,a manager must identify the factors that are relevant to resolving the problem.

An increased commitment to a previous decision despite evidence that it may have been wrong is a phenomenon called ________.

Refer to the Scenario below to answer the questions that follow. Is the Picture Clear? (Scenario) Sharon is the regional manager of a large cable television company.Each day she faces many problems and decisions,such as how to price their products in each market,whom to hire,what kind of technology to purchase,and how to handle the increasing number of customer complaints.She needs some help sorting out these issues! -When a customer calls with a routine request,such as a refund for a partial month of cable service,such situations can be resolved with a standard response known as a ________ decision.