Question 1

When adapting to other cultures,the "Golden Rule" is

Accepted Answer

A) a helpful principle to follow. 
B) less effective than treating others the way they want to be treated. 
C) helpful,but only in Asian countries. 
D) helpful only when dealing with others in their "golden" years. 
E) an exercise in tolerance. 
A) a helpful principle to follow. 
B) less effective than treating others the way they want to be treated. 
C) helpful,but only in Asian countries. 
D) helpful only when dealing with others in their "golden" years. 
E) an exercise in tolerance.

Question 2

Intercultural communication can challenge supervisors in all of the following ways except

Accepted Answer

A) connecting on an interpersonal level with diverse employees. 
B) providing motivation to diverse employees. 
C) getting a limited range of views and ideas from diverse employees. 
D) fostering cooperation among diverse employees. 
E) promoting harmony within the group of diverse employees 
A) connecting on an interpersonal level with diverse employees. 
B) providing motivation to diverse employees. 
C) getting a limited range of views and ideas from diverse employees. 
D) fostering cooperation among diverse employees. 
E) promoting harmony within the group of diverse employees

Question 3

When writing to audiences whose first language is not English,using plenty of transitions

Accepted Answer

A) will help your readers follow your train of thought. 
B) is insulting,since it will seem that you are talking down to them. 
C) will confuse readers,since it will make your message longer. 
D) is useful only if your readers belong to a high-context culture. 
E) should be avoided,since it will make your writing sound simple and unsophisticated. 
A) will help your readers follow your train of thought. 
B) is insulting,since it will seem that you are talking down to them. 
C) will confuse readers,since it will make your message longer. 
D) is useful only if your readers belong to a high-context culture. 
E) should be avoided,since it will make your writing sound simple and unsophisticated.

Question 4

Members of a well-established culture tend to view their culture as complete,which can dull or even suppress curiosity about other cultures.

Accepted Answer

A) True 
 B)False

Question 5

Compared to low-context cultures,high-context cultures tend to take a ________ approach regarding the meaning of business contracts.

Accepted Answer

A) less flexible 
B) more literal 
C) more flexible 
D) more aggressive 
E) less literal 
A) less flexible 
B) more literal 
C) more flexible 
D) more aggressive 
E) less literal

Question 6

The term ________ includes an appreciation for cultural differences that affect communication and the ability to adjust one's style when communicating across cultures.

Accepted Answer

A) cultural intuition 
B) cultural insight 
C) cultural competency 
D) cultural dexterity 
E) cultural coherence 
A) cultural intuition 
B) cultural insight 
C) cultural competency 
D) cultural dexterity 
E) cultural coherence

Question 7

List at least three types of nonverbal differences might you encounter when working with businesspeople from other cultures.Provide at least one example of how these differences might cause misunderstandings in communication.

Accepted Answer

Nonverbal differences among cultures are

Question 8

Many difficulties in intercultural communication occur because people in different cultures have different

Accepted Answer

A) genetics. 
B) assumptions about how people should think,behave,and communicate. 
C) environments. 
D) media. 
E) views,but similar core values. 
A) genetics. 
B) assumptions about how people should think,behave,and communicate. 
C) environments. 
D) media. 
E) views,but similar core values.

Question 9

Compared to younger employees,older workers

Accepted Answer

A) are less respected in all cultures. 
B) are more respected in all cultures. 
C) can offer broader experience and high degrees of "practical intelligence." 
D) are generally not highly respected in Asian societies. 
E) almost never find themselves in generational conflict with coworkers. 
A) are less respected in all cultures. 
B) are more respected in all cultures. 
C) can offer broader experience and high degrees of "practical intelligence." 
D) are generally not highly respected in Asian societies. 
E) almost never find themselves in generational conflict with coworkers.

Question 10

A new employee who speaks English as a second language has just joined the design team you lead.You notice that she often looks confused during conversations.Describe at least three useful strategies for this situation.

Accepted Answer

Strategies you can use include (1)speak

Question 11

When preparing a message to someone from another culture,you should

Accepted Answer

A) never write more than a single paragraph. 
B) assume the audience is familiar with common U.S.phrases and references. 
C) be sure to remove all graphics,in case they might offend someone. 
D) be careful to express numbers and dates in the format used in that person's culture. 
E) use only simple sentences. 
A) never write more than a single paragraph. 
B) assume the audience is familiar with common U.S.phrases and references. 
C) be sure to remove all graphics,in case they might offend someone. 
D) be careful to express numbers and dates in the format used in that person's culture. 
E) use only simple sentences.

Question 12

Within three decades,the majority of the U.S.population will be made up of

Accepted Answer

A) workers under the age of 40. 
B) non English speakers. 
C) Caucasians. 
D) immigrants. 
E) minorities. 
A) workers under the age of 40. 
B) non English speakers. 
C) Caucasians. 
D) immigrants. 
E) minorities.

Question 13

How does intercultural communication affect cross-cultural and global business?

Accepted Answer

Chances are good that you'll be working

Question 14

How does the idea of coherency affect culture internally and externally to the organization?

Accepted Answer

In addition to being automatic,culture t

Question 15

When you react ethnocentrically,you

Accepted Answer

A) assume that your culture is superior to others. 
B) accept the differences that exist between your culture and other cultures. 
C) focus on the possibility that your words and actions will be misunderstood. 
D) show respect for other cultures. 
E) understand the long standing traditions of the other culture. 
A) assume that your culture is superior to others. 
B) accept the differences that exist between your culture and other cultures. 
C) focus on the possibility that your words and actions will be misunderstood. 
D) show respect for other cultures. 
E) understand the long standing traditions of the other culture.

Question 16

Explain the difference between a high-context culture and a low-context culture,and provide at least one example of each difference.

Accepted Answer

In high-context cultures,people rely les

Question 17

As a rule,your colleagues and customers around the world will use the same communication tools that you use.

Accepted Answer

A) True 
 B)False

Question 18

When writing to audiences whose first language is not English,using humor is generally

Accepted Answer

A) a bad idea,since jokes usually depend on culture-specific information. 
B) an excellent way to establish a positive relationship. 
C) acceptable,but only in high-context cultures. 
D) acceptable,but only in low-context cultures. 
E) a good way to establish rapport,but only if you use ethnocentric jokes. 
A) a bad idea,since jokes usually depend on culture-specific information. 
B) an excellent way to establish a positive relationship. 
C) acceptable,but only in high-context cultures. 
D) acceptable,but only in low-context cultures. 
E) a good way to establish rapport,but only if you use ethnocentric jokes.

Question 19

Which of the following sentences contains an idiomatic expression?

Accepted Answer

A) Our monthly sales quota is unrealistic. 
B) We don't expect to meet our monthly sales quota. 
C) Making our monthly sales quota will be a piece of cake. 
D) The sales quota is very reasonable. 
E) These products are all quite popular. 
A) Our monthly sales quota is unrealistic. 
B) We don't expect to meet our monthly sales quota. 
C) Making our monthly sales quota will be a piece of cake. 
D) The sales quota is very reasonable. 
E) These products are all quite popular.

Question 20

A company that emphasizes ________ will encourage short-term sacrifices for the promise of better outcomes in the long term.

Accepted Answer

A) a deterministic outlook 
B) a live-for-the-moment mentality 
C) an orientation toward the future 
D) a laissez-faire approach to planning 
E) openness and inclusiveness 
A) a deterministic outlook 
B) a live-for-the-moment mentality 
C) an orientation toward the future 
D) a laissez-faire approach to planning 
E) openness and inclusiveness

When adapting to other cultures,the "Golden Rule" is

Intercultural communication can challenge supervisors in all of the following ways except

When writing to audiences whose first language is not English,using plenty of transitions

Members of a well-established culture tend to view their culture as complete,which can dull or even suppress curiosity about other cultures.

Compared to low-context cultures,high-context cultures tend to take a ________ approach regarding the meaning of business contracts.

The term ________ includes an appreciation for cultural differences that affect communication and the ability to adjust one's style when communicating across cultures.

List at least three types of nonverbal differences might you encounter when working with businesspeople from other cultures.Provide at least one example of how these differences might cause misunderstandings in communication.

Many difficulties in intercultural communication occur because people in different cultures have different

Compared to younger employees,older workers

A new employee who speaks English as a second language has just joined the design team you lead.You notice that she often looks confused during conversations.Describe at least three useful strategies for this situation.

When preparing a message to someone from another culture,you should

Within three decades,the majority of the U.S.population will be made up of

How does intercultural communication affect cross-cultural and global business?

How does the idea of coherency affect culture internally and externally to the organization?

When you react ethnocentrically,you

Explain the difference between a high-context culture and a low-context culture,and provide at least one example of each difference.

As a rule,your colleagues and customers around the world will use the same communication tools that you use.

When writing to audiences whose first language is not English,using humor is generally

Which of the following sentences contains an idiomatic expression?

A company that emphasizes ________ will encourage short-term sacrifices for the promise of better outcomes in the long term.

Professional Communication in a Digital, social, mobile World

Collaboration, interpersonal Communication, and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

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Exam 3: Communication Challenges in a Diverse, global Marketplace

When adapting to other cultures,the "Golden Rule" is

Intercultural communication can challenge supervisors in all of the following ways except

When writing to audiences whose first language is not English,using plenty of transitions

Members of a well-established culture tend to view their culture as complete,which can dull or even suppress curiosity about other cultures.

Compared to low-context cultures,high-context cultures tend to take a ________ approach regarding the meaning of business contracts.

The term ________ includes an appreciation for cultural differences that affect communication and the ability to adjust one's style when communicating across cultures.

List at least three types of nonverbal differences might you encounter when working with businesspeople from other cultures.Provide at least one example of how these differences might cause misunderstandings in communication.

Many difficulties in intercultural communication occur because people in different cultures have different

Compared to younger employees,older workers

A new employee who speaks English as a second language has just joined the design team you lead.You notice that she often looks confused during conversations.Describe at least three useful strategies for this situation.

When preparing a message to someone from another culture,you should

Within three decades,the majority of the U.S.population will be made up of

How does intercultural communication affect cross-cultural and global business?

How does the idea of coherency affect culture internally and externally to the organization?

When you react ethnocentrically,you

Explain the difference between a high-context culture and a low-context culture,and provide at least one example of each difference.

As a rule,your colleagues and customers around the world will use the same communication tools that you use.

When writing to audiences whose first language is not English,using humor is generally

Which of the following sentences contains an idiomatic expression?

A company that emphasizes ________ will encourage short-term sacrifices for the promise of better outcomes in the long term.

Professional Communication in a Digital, social, mobile World

Collaboration, interpersonal Communication, and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters