Question 1

Citing numbers and dates

Accepted Answer

A) does not differ among cultures. 
B) differs slightly among cultures,but is consistent among all that are low-context. 
C) varies so widely among cultures that it is impossible to accommodate expectations. 
D) should be done carefully when communicating with audiences from other cultures. 
E) should always follow European style,unless you are communicating with others in the U.S. 
A) does not differ among cultures. 
B) differs slightly among cultures,but is consistent among all that are low-context. 
C) varies so widely among cultures that it is impossible to accommodate expectations. 
D) should be done carefully when communicating with audiences from other cultures. 
E) should always follow European style,unless you are communicating with others in the U.S.

Question 2

Business communicators can improve their cultural competency by

Accepted Answer

A) becoming aware of their own biases. 
B) becoming more rigid and less flexible. 
C) avoiding humor. 
D) apply the Golden Rule wherever possible. 
E) avoid working with those from tradition bound cultures. 
A) becoming aware of their own biases. 
B) becoming more rigid and less flexible. 
C) avoiding humor. 
D) apply the Golden Rule wherever possible. 
E) avoid working with those from tradition bound cultures.

Question 3

In the United States,the communication style tends to be

Accepted Answer

A) abbreviated because of instant messaging. 
B) indirect. 
C) focused on social relationships instead of business. 
D) focused on group harmony. 
E) focused on content and transaction. 
A) abbreviated because of instant messaging. 
B) indirect. 
C) focused on social relationships instead of business. 
D) focused on group harmony. 
E) focused on content and transaction.

Question 4

When culture is fairly logical and consistent when viewed from the inside is said to be

Accepted Answer

A) incomplete. 
B) stereotypical. 
C) xenophobic. 
D) pluralistic. 
E) coherent. 
A) incomplete. 
B) stereotypical. 
C) xenophobic. 
D) pluralistic. 
E) coherent.

Question 5

The competitive advantage of a diverse workforce includes

Accepted Answer

A) lower costs. 
B) limited viewpoints. 
C) duplication of employee talents. 
D) better identify with diverse markets. 
E) fulfilling legal requirements. 
A) lower costs. 
B) limited viewpoints. 
C) duplication of employee talents. 
D) better identify with diverse markets. 
E) fulfilling legal requirements.

Question 6

The practice of accepting multiple cultures on their own terms is known as

Accepted Answer

A) ethnocentrism. 
B) cultural pluralism. 
C) ethnography. 
D) stereotyping. 
E) cultural coherency. 
A) ethnocentrism. 
B) cultural pluralism. 
C) ethnography. 
D) stereotyping. 
E) cultural coherency.

Question 7

As it applies to the contemporary workplace,the idea of diversity is limited to issues of race and ethnicity.

Accepted Answer

A) True 
 B)False

Question 8

During conversations with non-native English speakers,you should

Accepted Answer

A) immediately rephrase statements they don't seem to understand. 
B) avoid paying too much attention to nonverbal feedback. 
C) avoid including any words or phrases from their native language. 
D) write everything down before you say it and show it to the other person as you speak. 
E) use exaggerated physical gestures. 
A) immediately rephrase statements they don't seem to understand. 
B) avoid paying too much attention to nonverbal feedback. 
C) avoid including any words or phrases from their native language. 
D) write everything down before you say it and show it to the other person as you speak. 
E) use exaggerated physical gestures.

Question 9

The social media and technological skills of ________ are helping to change business communication practices.

Accepted Answer

A) Generation X 
B) Generation Q 
C) Generation Y 
D) Generation Z 
E) Baby Boomers 
A) Generation X 
B) Generation Q 
C) Generation Y 
D) Generation Z 
E) Baby Boomers

Question 10

While working in a country with a high-context culture,you schedule a meeting with a vendor who lives there.When he shows up 20 minutes after the meeting was supposed to begin,should you take it as a sign of incompetence or disrespect? Explain.

Accepted Answer

This behavior should not be regarded as

Question 11

As businesses become more global,the workforce increasingly consists of employees with ________ national,religious,and ethnic backgrounds.

Accepted Answer

A) similar 
B) identical 
C) diverse 
D) triangulated 
E) mixed 
A) similar 
B) identical 
C) diverse 
D) triangulated 
E) mixed

Question 12

When communicating with people from other cultures,it is best to apologize when you make a mistake.

Accepted Answer

A) True 
 B)False

Question 13

How can you adapt your communication style to that of a new culture you are encountering?

Accepted Answer

Avoid assumptions.Don't assume that othe

Question 14

Learning about an unfamiliar culture

Accepted Answer

A) can be accomplished only by living among its people. 
B) is generally a waste of time since no one in business expects you to do so. 
C) is a worthy undertaking,even if you learn only a small amount. 
D) requires at least one year of study before it is meaningful. 
E) is a bad idea,since it usually leads to overconfidence and embarrassing mistakes. 
A) can be accomplished only by living among its people. 
B) is generally a waste of time since no one in business expects you to do so. 
C) is a worthy undertaking,even if you learn only a small amount. 
D) requires at least one year of study before it is meaningful. 
E) is a bad idea,since it usually leads to overconfidence and embarrassing mistakes.

Question 15

________ is a shared system of symbols,beliefs,attitudes,values,expectations,and norms for behavior.

Accepted Answer

A) Attitude 
B) Culture 
C) Disposition 
D) Preference 
E) Xenophobia 
A) Attitude 
B) Culture 
C) Disposition 
D) Preference 
E) Xenophobia

Question 16

Studies have shown that people often have cultural biases of which they're not even consciously aware.

Accepted Answer

A) True 
 B)False

Question 17

As used in everyday language,________ mean more than the sum of their literal parts,so they cannot be taken literally.

Accepted Answer

A) noun clauses 
B) prepositional phrases 
C) idiomatic phrases 
D) adverbial clauses 
E) transitions 
A) noun clauses 
B) prepositional phrases 
C) idiomatic phrases 
D) adverbial clauses 
E) transitions

Question 18

Women executives who travel abroad

Accepted Answer

A) can count on being treated with respect,regardless of the countries they visit. 
B) should always assume they will not be taken seriously as businesspeople. 
C) may not be taken seriously as businesspeople,depending on the culture. 
D) should insist on meeting only with other female executives. 
E) are almost always treated with more respect outside the U.S.than inside the U.S. 
A) can count on being treated with respect,regardless of the countries they visit. 
B) should always assume they will not be taken seriously as businesspeople. 
C) may not be taken seriously as businesspeople,depending on the culture. 
D) should insist on meeting only with other female executives. 
E) are almost always treated with more respect outside the U.S.than inside the U.S.

Question 19

Today's workplace includes the members of four generations: the Radio Generation,Baby Boomers,Generation X,and Generation Y.What challenges does the composition of the contemporary workforce pose for on-the-job communication?

Accepted Answer

Dramatically different world events,soci

Question 20

In a given culture,prevailing customs and attitudes that pertain to roles and status will influence the

Accepted Answer

A) attitudes about instant gratification and long-term investing. 
B) expectations for who communicates with whom,what they communicate,and in what way. 
C) level of tolerance for people from other cultures or with divergent points of view. 
D) flexibility with which employers and workers plan each business day. 
E) change in the communication style of female executives. 
A) attitudes about instant gratification and long-term investing. 
B) expectations for who communicates with whom,what they communicate,and in what way. 
C) level of tolerance for people from other cultures or with divergent points of view. 
D) flexibility with which employers and workers plan each business day. 
E) change in the communication style of female executives.

Citing numbers and dates

Business communicators can improve their cultural competency by

In the United States,the communication style tends to be

When culture is fairly logical and consistent when viewed from the inside is said to be

The competitive advantage of a diverse workforce includes

The practice of accepting multiple cultures on their own terms is known as

As it applies to the contemporary workplace,the idea of diversity is limited to issues of race and ethnicity.

During conversations with non-native English speakers,you should

The social media and technological skills of ________ are helping to change business communication practices.

While working in a country with a high-context culture,you schedule a meeting with a vendor who lives there.When he shows up 20 minutes after the meeting was supposed to begin,should you take it as a sign of incompetence or disrespect? Explain.

As businesses become more global,the workforce increasingly consists of employees with ________ national,religious,and ethnic backgrounds.

When communicating with people from other cultures,it is best to apologize when you make a mistake.

How can you adapt your communication style to that of a new culture you are encountering?

Learning about an unfamiliar culture

________ is a shared system of symbols,beliefs,attitudes,values,expectations,and norms for behavior.

Studies have shown that people often have cultural biases of which they're not even consciously aware.

As used in everyday language,________ mean more than the sum of their literal parts,so they cannot be taken literally.

Women executives who travel abroad

Today's workplace includes the members of four generations: the Radio Generation,Baby Boomers,Generation X,and Generation Y.What challenges does the composition of the contemporary workforce pose for on-the-job communication?

In a given culture,prevailing customs and attitudes that pertain to roles and status will influence the

Professional Communication in a Digital, social, mobile World

Collaboration, interpersonal Communication, and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

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Exam 3: Communication Challenges in a Diverse, global Marketplace

Citing numbers and dates

Business communicators can improve their cultural competency by

In the United States,the communication style tends to be

When culture is fairly logical and consistent when viewed from the inside is said to be

The competitive advantage of a diverse workforce includes

The practice of accepting multiple cultures on their own terms is known as

As it applies to the contemporary workplace,the idea of diversity is limited to issues of race and ethnicity.

During conversations with non-native English speakers,you should

The social media and technological skills of ________ are helping to change business communication practices.

While working in a country with a high-context culture,you schedule a meeting with a vendor who lives there.When he shows up 20 minutes after the meeting was supposed to begin,should you take it as a sign of incompetence or disrespect? Explain.

As businesses become more global,the workforce increasingly consists of employees with ________ national,religious,and ethnic backgrounds.

When communicating with people from other cultures,it is best to apologize when you make a mistake.

How can you adapt your communication style to that of a new culture you are encountering?

Learning about an unfamiliar culture

________ is a shared system of symbols,beliefs,attitudes,values,expectations,and norms for behavior.

Studies have shown that people often have cultural biases of which they're not even consciously aware.

As used in everyday language,________ mean more than the sum of their literal parts,so they cannot be taken literally.

Women executives who travel abroad

Today's workplace includes the members of four generations: the Radio Generation,Baby Boomers,Generation X,and Generation Y.What challenges does the composition of the contemporary workforce pose for on-the-job communication?

In a given culture,prevailing customs and attitudes that pertain to roles and status will influence the

Professional Communication in a Digital, social, mobile World

Collaboration, interpersonal Communication, and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters