Question 1

How can one learn to show respect for others and to communicate effectively in business?

Accepted Answer

A) Make basic assumptions about a culture based on past experience. 
B) Judge people based on dress and actions. 
C) Ignore the differences between another person's culture and your own. 
D) Hold firm to beliefs and biases that have been developed. 
E) Adapt your communication style to that of the new cultures you encounter. 
A) Make basic assumptions about a culture based on past experience. 
B) Judge people based on dress and actions. 
C) Ignore the differences between another person's culture and your own. 
D) Hold firm to beliefs and biases that have been developed. 
E) Adapt your communication style to that of the new cultures you encounter.

Question 2

When doing business in other cultures,what are some strategies you can use to promote effective intercultural communication?

Accepted Answer

One strategy is to understand social cus

Question 3

The ratio of men and women in entry-level professional positions is ________; however,moving up the corporate ladder,the percentage of management roles held by men ________.

Accepted Answer

A) grossly unequal; remains flat 
B) roughly equal; increases steadily 
C) essentially the same; decreases steadily 
D) skewed toward women; increases dramatically 
E) grossly unequal; increases steadily 
A) grossly unequal; remains flat 
B) roughly equal; increases steadily 
C) essentially the same; decreases steadily 
D) skewed toward women; increases dramatically 
E) grossly unequal; increases steadily

Question 4

Cultural context refers to the pattern of physical cues,environmental stimuli,and implicit understanding that conveys meaning between members of the same culture.

Accepted Answer

A) True 
 B)False

Question 5

When speaking with someone from another culture,avoid

Accepted Answer

A) talking down to the other person. 
B) using any foreign phrases. 
C) paying any attention to the person's body language. 
D) asking for clarification so you don't offend them. 
E) adjusting your conversational style. 
A) talking down to the other person. 
B) using any foreign phrases. 
C) paying any attention to the person's body language. 
D) asking for clarification so you don't offend them. 
E) adjusting your conversational style.

Question 6

Cultural competency refers to

Accepted Answer

A) the ability to adjust one's communication style to accommodate cultural differences. 
B) a state of being economically independent according to the standards of a particular culture. 
C) the ability to speak more than one language. 
D) a broad knowledge of culture,including music,art,and theatre. 
E) none of the above. 
A) the ability to adjust one's communication style to accommodate cultural differences. 
B) a state of being economically independent according to the standards of a particular culture. 
C) the ability to speak more than one language. 
D) a broad knowledge of culture,including music,art,and theatre. 
E) none of the above.

Question 7

Mobile devices can help you learn another language or communicate with someone who doesn't speak your language.

Accepted Answer

A) True 
 B)False

Question 8

Ability differences among employees and customers

Accepted Answer

A) have led many companies to make websites more accommodating to persons with disabilities. 
B) disappear when those individuals enter the workplace. 
C) rarely affect their use of the internet and digital communication technology. 
D) are impossible to accommodate when it comes to web accessibility. 
E) none of the above. 
A) have led many companies to make websites more accommodating to persons with disabilities. 
B) disappear when those individuals enter the workplace. 
C) rarely affect their use of the internet and digital communication technology. 
D) are impossible to accommodate when it comes to web accessibility. 
E) none of the above.

Question 9

Cultural differences appear in a number of important areas,including

Accepted Answer

A) nonverbal differences. 
B) legal and ethical differences. 
C) religious differences. 
D) attitudes toward work and success. 
E) all of the above. 
A) nonverbal differences. 
B) legal and ethical differences. 
C) religious differences. 
D) attitudes toward work and success. 
E) all of the above.

Question 10

In general,business correspondence in other countries is often ________ than that written used by U.S.businesspeople.

Accepted Answer

A) less formal 
B) more formal 
C) more humorous 
D) less direct 
E) better illustrated 
A) less formal 
B) more formal 
C) more humorous 
D) less direct 
E) better illustrated

Question 11

If you translate a written message from English into another language,it is a good idea to

Accepted Answer

A) translate it word for word. 
B) have it back-translated. 
C) use several translators. 
D) rely on internet translators alone,since human translators cannot match their accuracy. 
E) use an interpreter. 
A) translate it word for word. 
B) have it back-translated. 
C) use several translators. 
D) rely on internet translators alone,since human translators cannot match their accuracy. 
E) use an interpreter.

Question 12

In intercultural conversations,speaking slowly is usually regarded as a sign of disrespect.

Accepted Answer

A) True 
 B)False

Question 13

Every attempt to send or receive a message is influenced by

Accepted Answer

A) word choice. 
B) diversity. 
C) written communication skills. 
D) verbal communication skills. 
E) culture. 
A) word choice. 
B) diversity. 
C) written communication skills. 
D) verbal communication skills. 
E) culture.

Question 14

Nonverbal communication can be a reliable guide to determining the meaning of a message

Accepted Answer

A) in all communication situations. 
B) across a wide range of electronic communication media. 
C) in the majority of intercultural communication situations. 
D) only if the sender and receiver assign the same meaning to nonverbal signals. 
E) if the sender has a basic grasp of cultural differences. 
A) in all communication situations. 
B) across a wide range of electronic communication media. 
C) in the majority of intercultural communication situations. 
D) only if the sender and receiver assign the same meaning to nonverbal signals. 
E) if the sender has a basic grasp of cultural differences.

Question 15

When writing for multicultural audiences,it's important to

Accepted Answer

A) be brief. 
B) be direct and assertive. 
C) address international correspondence exactly as you would in the United States. 
D) explain that you aren't sure about what they expect. 
E) apologize in advance for any mistakes. 
A) be brief. 
B) be direct and assertive. 
C) address international correspondence exactly as you would in the United States. 
D) explain that you aren't sure about what they expect. 
E) apologize in advance for any mistakes.

Question 16

In conversations with others whose first language is not English,you should

Accepted Answer

A) not interrupt,even if you do not understand or need to correct a misconception. 
B) refuse to speak unless a translator is present. 
C) warn them up front that,because of language differences,nothing you say should be taken as contractual or binding. 
D) use exaggerated facial expressions and hand gestures to make sure your point gets across. 
E) always demand that a witness be present. 
A) not interrupt,even if you do not understand or need to correct a misconception. 
B) refuse to speak unless a translator is present. 
C) warn them up front that,because of language differences,nothing you say should be taken as contractual or binding. 
D) use exaggerated facial expressions and hand gestures to make sure your point gets across. 
E) always demand that a witness be present.

Question 17

Disabled employees can use ________ to pursue a greater range of career paths,thereby giving employers access to a broader base of talent.

Accepted Answer

A) flexible initiatives 
B) coordinated systems 
C) assistive technologies 
D) revolving methodologies 
E) "saving face" technologies 
A) flexible initiatives 
B) coordinated systems 
C) assistive technologies 
D) revolving methodologies 
E) "saving face" technologies

Question 18

The phrase ________ refers to dedicated software and online services that offer various forms of automated translation.

Accepted Answer

A) machine interpolation 
B) digital interpretation 
C) online transcription devices 
D) computerized translation tools 
E) idiomatic translation tools 
A) machine interpolation 
B) digital interpretation 
C) online transcription devices 
D) computerized translation tools 
E) idiomatic translation tools

Question 19

Since cultures do not always share the same perspectives on ethical issues,how can you keep messages ethical during intercultural communication?

Accepted Answer

Not all cultures share the same perspect

Question 20

Intercultural communication is the process of sending and receiving messages between people whose cultural backgrounds

Accepted Answer

A) don't include verbal and/or nonverbal signs. 
B) don't include a common language but do include common nonverbal customs. 
C) could lead them to interpret verbal and nonverbal signs differently. 
D) allow them to interpret verbal and nonverbal signals in identical ways. 
E) tie them to a particular ethnic group in their local community. 
A) don't include verbal and/or nonverbal signs. 
B) don't include a common language but do include common nonverbal customs. 
C) could lead them to interpret verbal and nonverbal signs differently. 
D) allow them to interpret verbal and nonverbal signals in identical ways. 
E) tie them to a particular ethnic group in their local community.

How can one learn to show respect for others and to communicate effectively in business?

When doing business in other cultures,what are some strategies you can use to promote effective intercultural communication?

The ratio of men and women in entry-level professional positions is ; however,moving up the corporate ladder,the percentage of management roles held by men .

Cultural context refers to the pattern of physical cues,environmental stimuli,and implicit understanding that conveys meaning between members of the same culture.

When speaking with someone from another culture,avoid

Cultural competency refers to

Mobile devices can help you learn another language or communicate with someone who doesn't speak your language.

Ability differences among employees and customers

Cultural differences appear in a number of important areas,including

In general,business correspondence in other countries is often ________ than that written used by U.S.businesspeople.

If you translate a written message from English into another language,it is a good idea to

In intercultural conversations,speaking slowly is usually regarded as a sign of disrespect.

Every attempt to send or receive a message is influenced by

Nonverbal communication can be a reliable guide to determining the meaning of a message

When writing for multicultural audiences,it's important to

In conversations with others whose first language is not English,you should

Disabled employees can use ________ to pursue a greater range of career paths,thereby giving employers access to a broader base of talent.

The phrase ________ refers to dedicated software and online services that offer various forms of automated translation.

Since cultures do not always share the same perspectives on ethical issues,how can you keep messages ethical during intercultural communication?

Intercultural communication is the process of sending and receiving messages between people whose cultural backgrounds

Professional Communication in a Digital, social, mobile World

Collaboration, interpersonal Communication, and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters

Exam 3: Communication Challenges in a Diverse, global Marketplace

How can one learn to show respect for others and to communicate effectively in business?

When doing business in other cultures,what are some strategies you can use to promote effective intercultural communication?

The ratio of men and women in entry-level professional positions is ________; however,moving up the corporate ladder,the percentage of management roles held by men ________.

Cultural context refers to the pattern of physical cues,environmental stimuli,and implicit understanding that conveys meaning between members of the same culture.

When speaking with someone from another culture,avoid

Cultural competency refers to

Mobile devices can help you learn another language or communicate with someone who doesn't speak your language.

Ability differences among employees and customers

Cultural differences appear in a number of important areas,including

In general,business correspondence in other countries is often ________ than that written used by U.S.businesspeople.

If you translate a written message from English into another language,it is a good idea to

In intercultural conversations,speaking slowly is usually regarded as a sign of disrespect.

Every attempt to send or receive a message is influenced by

Nonverbal communication can be a reliable guide to determining the meaning of a message

When writing for multicultural audiences,it's important to

In conversations with others whose first language is not English,you should

Disabled employees can use ________ to pursue a greater range of career paths,thereby giving employers access to a broader base of talent.

The phrase ________ refers to dedicated software and online services that offer various forms of automated translation.

Since cultures do not always share the same perspectives on ethical issues,how can you keep messages ethical during intercultural communication?

Intercultural communication is the process of sending and receiving messages between people whose cultural backgrounds

Professional Communication in a Digital, social, mobile World

Collaboration, interpersonal Communication, and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters

The ratio of men and women in entry-level professional positions is ; however,moving up the corporate ladder,the percentage of management roles held by men .