Question 1

"All the characteristics and experiences that define each of us as individuals" is the definition of

Accepted Answer

A) ethnicity. 
B) diversity. 
C) culture. 
D) pluralism. 
E) life experience. 
A) ethnicity. 
B) diversity. 
C) culture. 
D) pluralism. 
E) life experience.

Question 2

In high-context cultures,

Accepted Answer

A) people rely more on nonverbal circumstances and cues to convey meaning. 
B) people rely less on the environmental setting to convey meaning. 
C) the rules of everyday life are highly explicit. 
D) aggressive negotiation is expected. 
E) there is less emphasis on context. 
A) people rely more on nonverbal circumstances and cues to convey meaning. 
B) people rely less on the environmental setting to convey meaning. 
C) the rules of everyday life are highly explicit. 
D) aggressive negotiation is expected. 
E) there is less emphasis on context.

Question 3

Nearly 90 percent of executives claim profit and revenue would increase with improvements in

Accepted Answer

A) market share. 
B) international communication skills. 
C) Internet technology. 
D) understand of local idioms. 
E) the local talent pool 
A) market share. 
B) international communication skills. 
C) Internet technology. 
D) understand of local idioms. 
E) the local talent pool

Question 4

Meeting a deadline is generally less important than building a relationship for businesspeople in

Accepted Answer

A) technical career fields. 
B) low-context cultures. 
C) high-context cultures. 
D) high-paying positions. 
E) environments that emphasize teamwork and collaboration. 
A) technical career fields. 
B) low-context cultures. 
C) high-context cultures. 
D) high-paying positions. 
E) environments that emphasize teamwork and collaboration.

Question 5

All of the following except ________ can promote ethical choices across cultures.

Accepted Answer

A) sending honest messages 
B) respecting cultural differences 
C) capturing the moral high ground 
D) sending and receiving messages without judgment 
E) seeking mutual ground 
A) sending honest messages 
B) respecting cultural differences 
C) capturing the moral high ground 
D) sending and receiving messages without judgment 
E) seeking mutual ground

Question 6

Xenophobia is the fear of

Accepted Answer

A) bridges. 
B) unfamiliar environments. 
C) foreigners. 
D) change. 
E) crisis. 
A) bridges. 
B) unfamiliar environments. 
C) foreigners. 
D) change. 
E) crisis.

Question 7

If you will be living in another country where English is not the official language and you will be doing business in English,you

Accepted Answer

A) will not need to learn that country's language. 
B) should learn only those words that are necessary for getting around. 
C) can show respect by making an effort to learn the language. 
D) should only deal with natives who can speak English. 
E) should have a translator be present for all conversations. 
A) will not need to learn that country's language. 
B) should learn only those words that are necessary for getting around. 
C) can show respect by making an effort to learn the language. 
D) should only deal with natives who can speak English. 
E) should have a translator be present for all conversations.

Question 8

In conversations with a nonnative English speaker with whom you have a longstanding business relationship,you notice that he consistently makes language mistakes that could hurt his credibility.In response,you should

Accepted Answer

A) ignore the errors because correcting him could compromise your business interactions. 
B) interrupt him and point out the errors,then explain that no one will take him seriously unless he learns to speak correctly. 
C) politely offer advice on the appropriate words and phrases to use. 
D) imitate the errors yourself in the hope that he will recognize the need to correct them. 
E) encourage him to watch news programs and model his speech patterns after the newscasters. 
A) ignore the errors because correcting him could compromise your business interactions. 
B) interrupt him and point out the errors,then explain that no one will take him seriously unless he learns to speak correctly. 
C) politely offer advice on the appropriate words and phrases to use. 
D) imitate the errors yourself in the hope that he will recognize the need to correct them. 
E) encourage him to watch news programs and model his speech patterns after the newscasters.

Question 9

What is culture? How does culture affect communication?

Accepted Answer

Culture is a shared system of symbols,be

Question 10

________ is the practice of assigning a wide range of generalized attributes to an individual based on his or her membership in a particular culture or social group.

Accepted Answer

A) Xenophobia 
B) Ethnocentrism 
C) Stereotyping 
D) Cultural pluralism 
E) Coherency 
A) Xenophobia 
B) Ethnocentrism 
C) Stereotyping 
D) Cultural pluralism 
E) Coherency

Question 11

________ involves the practice of accepting multiple cultures on their own terms.

Accepted Answer

A) Ethnocentrism 
B) Cultural flexibility 
C) Competency 
D) Cultural pluralism 
E) Cultural coherency 
A) Ethnocentrism 
B) Cultural flexibility 
C) Competency 
D) Cultural pluralism 
E) Cultural coherency

Question 12

Written messages from Japanese businesspeople tend to be ________ than those written in the United States.

Accepted Answer

A) more direct 
B) less direct 
C) less interesting 
D) shorter 
E) better illustrated 
A) more direct 
B) less direct 
C) less interesting 
D) shorter 
E) better illustrated

Question 13

Culture influences how messages are sent and received in the workplace.

Accepted Answer

A) True 
 B)False

Question 14

Local markets and national borders are no longer impassable barriers to business,thanks in part to

Accepted Answer

A) currency exchange rates. 
B) culture. 
C) transportation technologies. 
D) exports. 
E) better international communication skills. 
A) currency exchange rates. 
B) culture. 
C) transportation technologies. 
D) exports. 
E) better international communication skills.

Question 15

The key to cross-cultural and global business is

Accepted Answer

A) recognizing cultural biases. 
B) increased exports. 
C) cross cultural training. 
D) a diverse workforce. 
E) effective communication. 
A) recognizing cultural biases. 
B) increased exports. 
C) cross cultural training. 
D) a diverse workforce. 
E) effective communication.

Question 16

Briefly describe at least three strategies for writing effective multicultural messages.

Accepted Answer

Strategies for writing multicultural mes

Question 17

How can one adapt to a new business culture?

Accepted Answer

Become aware of your own biases.Successf

Question 18

Because high-quality translation software is now widely available,the demand for multilingual communicators continues to decrease.

Accepted Answer

A) True 
 B)False

Question 19

To English-speaking U.S.listeners,routine Arabic speech may sound

Accepted Answer

A) excited or angry. 
B) disinterested. 
C) timid. 
D) excessively soft. 
E) musical. 
A) excited or angry. 
B) disinterested. 
C) timid. 
D) excessively soft. 
E) musical.

Question 20

Successful intercultural communication requires an ability to understand the other party's culture in addition to

Accepted Answer

A) learning key words and phrases from that culture. 
B) working to promote group harmony. 
C) following strict rules of verbal communication. 
D) using the same approach to communication consistently. 
E) understanding how your own culture shapes the way you communicate. 
A) learning key words and phrases from that culture. 
B) working to promote group harmony. 
C) following strict rules of verbal communication. 
D) using the same approach to communication consistently. 
E) understanding how your own culture shapes the way you communicate.

"All the characteristics and experiences that define each of us as individuals" is the definition of

In high-context cultures,

Nearly 90 percent of executives claim profit and revenue would increase with improvements in

Meeting a deadline is generally less important than building a relationship for businesspeople in

All of the following except ________ can promote ethical choices across cultures.

Xenophobia is the fear of

If you will be living in another country where English is not the official language and you will be doing business in English,you

In conversations with a nonnative English speaker with whom you have a longstanding business relationship,you notice that he consistently makes language mistakes that could hurt his credibility.In response,you should

What is culture? How does culture affect communication?

________ is the practice of assigning a wide range of generalized attributes to an individual based on his or her membership in a particular culture or social group.

________ involves the practice of accepting multiple cultures on their own terms.

Written messages from Japanese businesspeople tend to be ________ than those written in the United States.

Culture influences how messages are sent and received in the workplace.

Local markets and national borders are no longer impassable barriers to business,thanks in part to

The key to cross-cultural and global business is

Briefly describe at least three strategies for writing effective multicultural messages.

How can one adapt to a new business culture?

Because high-quality translation software is now widely available,the demand for multilingual communicators continues to decrease.

To English-speaking U.S.listeners,routine Arabic speech may sound

Successful intercultural communication requires an ability to understand the other party's culture in addition to

Professional Communication in a Digital, social, mobile World

Collaboration, interpersonal Communication, and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

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Exam 3: Communication Challenges in a Diverse, global Marketplace

"All the characteristics and experiences that define each of us as individuals" is the definition of

In high-context cultures,

Nearly 90 percent of executives claim profit and revenue would increase with improvements in

Meeting a deadline is generally less important than building a relationship for businesspeople in

All of the following except ________ can promote ethical choices across cultures.

Xenophobia is the fear of

If you will be living in another country where English is not the official language and you will be doing business in English,you

In conversations with a nonnative English speaker with whom you have a longstanding business relationship,you notice that he consistently makes language mistakes that could hurt his credibility.In response,you should

What is culture? How does culture affect communication?

________ is the practice of assigning a wide range of generalized attributes to an individual based on his or her membership in a particular culture or social group.

________ involves the practice of accepting multiple cultures on their own terms.

Written messages from Japanese businesspeople tend to be ________ than those written in the United States.

Culture influences how messages are sent and received in the workplace.

Local markets and national borders are no longer impassable barriers to business,thanks in part to

The key to cross-cultural and global business is

Briefly describe at least three strategies for writing effective multicultural messages.

How can one adapt to a new business culture?

Because high-quality translation software is now widely available,the demand for multilingual communicators continues to decrease.

To English-speaking U.S.listeners,routine Arabic speech may sound

Successful intercultural communication requires an ability to understand the other party's culture in addition to

Professional Communication in a Digital, social, mobile World

Collaboration, interpersonal Communication, and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters