Question 1

Which of the following are elements in the writing phase of the three-step writing process?

Accepted Answer

A) gathering information 
B) adapting to the audience 
C) selecting the right medium 
D) organizing the information 
E) analyzing the situation 
A) gathering information 
B) adapting to the audience 
C) selecting the right medium 
D) organizing the information 
E) analyzing the situation

Question 2

The scope of a business message pertains to

Accepted Answer

A) a specific statement about the overall subject of the message. 
B) the range of information you present to support your main idea. 
C) the efforts you expend when you proofread the message. 
D) the act of conveying the message through more than one informational cue. 
E) thematic elements and metaphors in business messages. 
A) a specific statement about the overall subject of the message. 
B) the range of information you present to support your main idea. 
C) the efforts you expend when you proofread the message. 
D) the act of conveying the message through more than one informational cue. 
E) thematic elements and metaphors in business messages.

Question 3

When gathering information based on reports and company documents,a ________ is useful.

Accepted Answer

A) library database 
B) product enthusiast 
C) conversation with a supervisor 
D) journalistic approach 
E) knowledge management system 
A) library database 
B) product enthusiast 
C) conversation with a supervisor 
D) journalistic approach 
E) knowledge management system

Question 4

As it applies to business communication,presenting information in a well-organized manner

Accepted Answer

A) helps your readers understand the message. 
B) allows the reader to find issues for discussion. 
C) takes more time to produce. 
D) softens the impact of the message. 
E) obscures the meaning for the reader. 
A) helps your readers understand the message. 
B) allows the reader to find issues for discussion. 
C) takes more time to produce. 
D) softens the impact of the message. 
E) obscures the meaning for the reader.

Question 5

When you want to confirm,illuminate,or expand on the supporting points in a business message,use ________ if you believe that dramatic tension will stimulate your audience's interest.

Accepted Answer

A) facts and figures 
B) narration or storytelling 
C) references to authority figures 
D) examples and quotations 
E) detailed description 
A) facts and figures 
B) narration or storytelling 
C) references to authority figures 
D) examples and quotations 
E) detailed description

Question 6

Briefly describe at least three factors to consider when choosing media for business messages.

Accepted Answer

A number of factors can help you to dete

Question 7

An effective communicator knows how to select the best combination of media and channels to reach his or her target audience.Identify the advantages and disadvantages of written medium with a digital channel.

Accepted Answer

The advantages include all the advantage

Question 8

In most cases,a message should be deferred or canceled if

Accepted Answer

A) your news is bad. 
B) someone else wants to deliver it. 
C) your audience is highly receptive. 
D) the time is wrong. 
E) you have important information to share,but it could get you into trouble. 
A) your news is bad. 
B) someone else wants to deliver it. 
C) your audience is highly receptive. 
D) the time is wrong. 
E) you have important information to share,but it could get you into trouble.

Question 9

In a business message,the range of information you present,the overall length,and the level of detail is known as your

Accepted Answer

A) coverage. 
B) inclusion. 
C) depth. 
D) requirement. 
E) scope. 
A) coverage. 
B) inclusion. 
C) depth. 
D) requirement. 
E) scope.

Question 10

Completing the business message includes

Accepted Answer

A) producing the message,including design and layout decisions. 
B) adapting the message to the audience with appropriate writing style. 
C) composing the message,including strong words and effective sentences. 
D) developing coherent paragraphs. 
E) selecting the right medium to deliver the message. 
A) producing the message,including design and layout decisions. 
B) adapting the message to the audience with appropriate writing style. 
C) composing the message,including strong words and effective sentences. 
D) developing coherent paragraphs. 
E) selecting the right medium to deliver the message.

Question 11

When sending a video to someone who will view it on a smartphone,________ may be a key concern for the mobile carrier and the customers alike.

Accepted Answer

A) screen size and resolution 
B) data usage and operational costs 
C) connectivity limitations 
D) media richness 
E) input technology 
A) screen size and resolution 
B) data usage and operational costs 
C) connectivity limitations 
D) media richness 
E) input technology

Question 12

When allocating your time among the three stages of the writing process,you should use about a fourth of the time for planning,half the time for writing,and a quarter of the time for completing.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is a general category common to business communication?

Accepted Answer

A) to inform 
B) to entertain 
C) to negotiate 
D) to dictate 
E) to punish 
A) to inform 
B) to entertain 
C) to negotiate 
D) to dictate 
E) to punish

Question 14

According to your textbook,all of the following except ________ are factors you must consider when choosing a medium for a persuasive business message.

Accepted Answer

A) urgency of the message 
B) cost of producing and sending the messages 
C) your personal preferences 
D) your audience's preferences 
E) security and privacy 
A) urgency of the message 
B) cost of producing and sending the messages 
C) your personal preferences 
D) your audience's preferences 
E) security and privacy

Question 15

Briefly distinguish between the direct and indirect approaches to organizing business messages.

Accepted Answer

Messages organized with the direct appro

Question 16

A key advantage of oral communication is

Accepted Answer

A) the ability to plan and control the message. 
B) the opportunity to meet an audience's information needs. 
C) the ability to transmit highly complex messages. 
D) the opportunity to get immediate feedback. 
E) not having to worry about unconsciously conveying undesirable messages. 
A) the ability to plan and control the message. 
B) the opportunity to meet an audience's information needs. 
C) the ability to transmit highly complex messages. 
D) the opportunity to get immediate feedback. 
E) not having to worry about unconsciously conveying undesirable messages.

Question 17

Planning is essential when writing business messages because it

Accepted Answer

A) helps you provide the right information to the right people in the right format. 
B) makes the writing process faster and less stressful. 
C) can save you from embarrassing blunders that could hurt your company or your career. 
D) helps you deliver concise,compelling information that your audience wants and needs. 
E) all of the above 
A) helps you provide the right information to the right people in the right format. 
B) makes the writing process faster and less stressful. 
C) can save you from embarrassing blunders that could hurt your company or your career. 
D) helps you deliver concise,compelling information that your audience wants and needs. 
E) all of the above

Question 18

Whatever the length of your message,you should limit the number of major support points to roughly

Accepted Answer

A) two. 
B) three. 
C) six. 
D) ten. 
E) fifteen. 
A) two. 
B) three. 
C) six. 
D) ten. 
E) fifteen.

Question 19

When you have to enter data on a mobile device,using ________ in public areas or shared offices can expose private message content and annoy anyone within earshot.

Accepted Answer

A) a stylus pen 
B) a portable computer keyboard 
C) voice recognition software 
D) a touchpad 
E) a wireless mouse 
A) a stylus pen 
B) a portable computer keyboard 
C) voice recognition software 
D) a touchpad 
E) a wireless mouse

Question 20

If your audience will be skeptical of or resistant to your message,

Accepted Answer

A) state your main idea and then present your evidence. 
B) start with the evidence and build your case before presenting your main idea. 
C) start by asking rhetorical questions to arouse the audience's interest in your message. 
D) open your message with a humorous anecdote to establish rapport with the audience. 
E) present your conclusions first to arouse the audience's interest in your message. 
A) state your main idea and then present your evidence. 
B) start with the evidence and build your case before presenting your main idea. 
C) start by asking rhetorical questions to arouse the audience's interest in your message. 
D) open your message with a humorous anecdote to establish rapport with the audience. 
E) present your conclusions first to arouse the audience's interest in your message.

Which of the following are elements in the writing phase of the three-step writing process?

The scope of a business message pertains to

When gathering information based on reports and company documents,a ________ is useful.

As it applies to business communication,presenting information in a well-organized manner

When you want to confirm,illuminate,or expand on the supporting points in a business message,use ________ if you believe that dramatic tension will stimulate your audience's interest.

Briefly describe at least three factors to consider when choosing media for business messages.

An effective communicator knows how to select the best combination of media and channels to reach his or her target audience.Identify the advantages and disadvantages of written medium with a digital channel.

In most cases,a message should be deferred or canceled if

In a business message,the range of information you present,the overall length,and the level of detail is known as your

Completing the business message includes

When sending a video to someone who will view it on a smartphone,________ may be a key concern for the mobile carrier and the customers alike.

When allocating your time among the three stages of the writing process,you should use about a fourth of the time for planning,half the time for writing,and a quarter of the time for completing.

Which of the following is a general category common to business communication?

According to your textbook,all of the following except ________ are factors you must consider when choosing a medium for a persuasive business message.

Briefly distinguish between the direct and indirect approaches to organizing business messages.

A key advantage of oral communication is

Planning is essential when writing business messages because it

Whatever the length of your message,you should limit the number of major support points to roughly

When you have to enter data on a mobile device,using ________ in public areas or shared offices can expose private message content and annoy anyone within earshot.

If your audience will be skeptical of or resistant to your message,

Professional Communication in a Digital, social, mobile World

Collaboration, interpersonal Communication, and Business Etiquette

Communication Challenges in a Diverse, global Marketplace

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

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Exam 4: Planning Business Messages

Which of the following are elements in the writing phase of the three-step writing process?

The scope of a business message pertains to

When gathering information based on reports and company documents,a ________ is useful.

As it applies to business communication,presenting information in a well-organized manner

When you want to confirm,illuminate,or expand on the supporting points in a business message,use ________ if you believe that dramatic tension will stimulate your audience's interest.

Briefly describe at least three factors to consider when choosing media for business messages.

An effective communicator knows how to select the best combination of media and channels to reach his or her target audience.Identify the advantages and disadvantages of written medium with a digital channel.

In most cases,a message should be deferred or canceled if

In a business message,the range of information you present,the overall length,and the level of detail is known as your

Completing the business message includes

When sending a video to someone who will view it on a smartphone,________ may be a key concern for the mobile carrier and the customers alike.

When allocating your time among the three stages of the writing process,you should use about a fourth of the time for planning,half the time for writing,and a quarter of the time for completing.

Which of the following is a general category common to business communication?

According to your textbook,all of the following except ________ are factors you must consider when choosing a medium for a persuasive business message.

Briefly distinguish between the direct and indirect approaches to organizing business messages.

A key advantage of oral communication is

Planning is essential when writing business messages because it

Whatever the length of your message,you should limit the number of major support points to roughly

When you have to enter data on a mobile device,using ________ in public areas or shared offices can expose private message content and annoy anyone within earshot.

If your audience will be skeptical of or resistant to your message,

Professional Communication in a Digital, social, mobile World

Collaboration, interpersonal Communication, and Business Etiquette

Communication Challenges in a Diverse, global Marketplace

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters