Question 1

During the planning phase of the writing process,

Accepted Answer

A) adapt your ideas to the audience's needs. 
B) determine scope. 
C) choose strong,meaningful words. 
D) evaluate content. 
E) outline coherent paragraphs. 
A) adapt your ideas to the audience's needs. 
B) determine scope. 
C) choose strong,meaningful words. 
D) evaluate content. 
E) outline coherent paragraphs.

Question 2

By forecasting the audience's probably reaction,a writer can better determine

Accepted Answer

A) who key decision makers are. 
B) when to state conclusions and recommendations. 
C) level of understanding. 
D) attitudes and experiences. 
E) best medium for delivery. 
A) who key decision makers are. 
B) when to state conclusions and recommendations. 
C) level of understanding. 
D) attitudes and experiences. 
E) best medium for delivery.

Question 3

To present major points and supporting detail in the most logical and effective way,

Accepted Answer

A) use a direct format for the communication. 
B) include meaningful visual aids for each main idea. 
C) treat complex messages as a series of smaller messages. 
D) incorporate storytelling. 
E) create an outline for key points. 
A) use a direct format for the communication. 
B) include meaningful visual aids for each main idea. 
C) treat complex messages as a series of smaller messages. 
D) incorporate storytelling. 
E) create an outline for key points.

Question 4

Phone calls are

Accepted Answer

A) incapable of conveying nonverbal signals. 
B) only acceptable for external communication. 
C) capable of offering the give-and-take of in-person conversations. 
D) no longer practical due to IM and texting. 
E) preferable to electronic media when you need a permanent record. 
A) incapable of conveying nonverbal signals. 
B) only acceptable for external communication. 
C) capable of offering the give-and-take of in-person conversations. 
D) no longer practical due to IM and texting. 
E) preferable to electronic media when you need a permanent record.

Question 5

A disadvantage of a written,printed message is that it

Accepted Answer

A) limits opportunities for timely feedback. 
B) cannot reach geographically dispersed audiences. 
C) minimizes the writer's ability to plan and control a message. 
D) doesn't give recipients time to process the message before they respond. 
E) deemphasizes any inappropriate emotional components. 
A) limits opportunities for timely feedback. 
B) cannot reach geographically dispersed audiences. 
C) minimizes the writer's ability to plan and control a message. 
D) doesn't give recipients time to process the message before they respond. 
E) deemphasizes any inappropriate emotional components.

Question 6

A good way to test the thoroughness of your message is to use the ________ to ask whether the message answers who,what,when,where,why,and how.

Accepted Answer

A) contrarian approach 
B) journalistic approach 
C) rhetorical approach 
D) storytelling approach 
E) free writing approach 
A) contrarian approach 
B) journalistic approach 
C) rhetorical approach 
D) storytelling approach 
E) free writing approach

Question 7

A knowledge-management system

Accepted Answer

A) helps companies limit the amount of information employees store on the network. 
B) enables organizations to test employees periodically to ensure they are doing adequate research. 
C) is a centralized database of experiences and insights of employees throughout an organization. 
D) is a tool for creating a bibliography when writing long reports. 
E) is an expensive scan-and-save system for converting paper documents to electronic files. 
A) helps companies limit the amount of information employees store on the network. 
B) enables organizations to test employees periodically to ensure they are doing adequate research. 
C) is a centralized database of experiences and insights of employees throughout an organization. 
D) is a tool for creating a bibliography when writing long reports. 
E) is an expensive scan-and-save system for converting paper documents to electronic files.

Question 8

A ________ is the richest communication medium.

Accepted Answer

A) telephone conversation 
B) retweet with a comment 
C) video podcast 
D) face-to-face conversation 
E) text message 
A) telephone conversation 
B) retweet with a comment 
C) video podcast 
D) face-to-face conversation 
E) text message

Question 9

Which one of the following is the "leanest" communication medium?

Accepted Answer

A) podcasts 
B) text messaging 
C) telephone conversations 
D) multimedia presentations 
E) infographics 
A) podcasts 
B) text messaging 
C) telephone conversations 
D) multimedia presentations 
E) infographics

Question 10

List at least three strategies to help ensure the accuracy of information you include in business messages.

Accepted Answer

You can minimize mistakes by double-chec

Question 11

As a classic form of written business communication,________ are brief written messages sent to customers and other recipients outside the organization.

Accepted Answer

A) letters 
B) memos 
C) reports 
D) proposals 
E) emails 
A) letters 
B) memos 
C) reports 
D) proposals 
E) emails

Question 12

When determining what an audience needs in order to move forward with a recommendation,a writer is

Accepted Answer

A) considering the audience's perspective. 
B) listening to the community. 
C) accessing a knowledge management system. 
D) engaging in free writing. 
E) finding their focus. 
A) considering the audience's perspective. 
B) listening to the community. 
C) accessing a knowledge management system. 
D) engaging in free writing. 
E) finding their focus.

Question 13

Taking the time to outline your points as you prepare business messages

Accepted Answer

A) will save you time in the long run and lead to better results. 
B) is feasible only when you are working on long reports-otherwise it is a waste of valuable time. 
C) is a sign that your writing skills are weak,since good writers work from mental outlines only. 
D) eliminates the creative spontaneity you need to create dynamic messages. 
E) generally causes undue confusion,since you may not know exactly what you want to say. 
A) will save you time in the long run and lead to better results. 
B) is feasible only when you are working on long reports-otherwise it is a waste of valuable time. 
C) is a sign that your writing skills are weak,since good writers work from mental outlines only. 
D) eliminates the creative spontaneity you need to create dynamic messages. 
E) generally causes undue confusion,since you may not know exactly what you want to say.

Question 14

A manager is using the ________ when he or she "walks-around" to chat with employees face-to-face,seek input,answer questions,and interpret important business events and trends.

Accepted Answer

A) oral medium,digital channel 
B) visual medium,oral channel 
C) visual medium,in-person channel 
D) oral medium,in-person channel 
E) visual medium,digital channel 
A) oral medium,digital channel 
B) visual medium,oral channel 
C) visual medium,in-person channel 
D) oral medium,in-person channel 
E) visual medium,digital channel

Question 15

According to the concept of media richness,the richness of a medium depends on its ability to

Accepted Answer

A) use only one type of informational cue. 
B) limit feedback. 
C) allow personal feedback in large group settings. 
D) convey a sense of affluence and exclusivity. 
E) establish personal focus. 
A) use only one type of informational cue. 
B) limit feedback. 
C) allow personal feedback in large group settings. 
D) convey a sense of affluence and exclusivity. 
E) establish personal focus.

Question 16

The three primary steps involved in preparing a business message are

Accepted Answer

A) planning,writing,and completing. 
B) informing,persuading,and collaborating. 
C) defining the purpose,the main idea,and the topic. 
D) satisfying the audience's informational,motivational,and practical needs. 
E) outlining,presenting,and following up 
A) planning,writing,and completing. 
B) informing,persuading,and collaborating. 
C) defining the purpose,the main idea,and the topic. 
D) satisfying the audience's informational,motivational,and practical needs. 
E) outlining,presenting,and following up

Question 17

An example of a specific purpose for a business message would be

Accepted Answer

A) to impart information to the audience. 
B) to inform employees about the new vacation policy. 
C) to persuade readers to take action. 
D) to obtain audience participation and collaboration. 
E) to make a specific point. 
A) to impart information to the audience. 
B) to inform employees about the new vacation policy. 
C) to persuade readers to take action. 
D) to obtain audience participation and collaboration. 
E) to make a specific point.

Question 18

The term visual media signifies any format in which one or more visual elements play a central role in conveying the content of a message.

Accepted Answer

A) True 
 B)False

Question 19

A well-developed message will include a main idea that will identify what the audience should do or think and

Accepted Answer

A) how long the action will take. 
B) be direct. 
C) tell the audience why they should do so. 
D) include references. 
E) use persuasive techniques to gain support. 
A) how long the action will take. 
B) be direct. 
C) tell the audience why they should do so. 
D) include references. 
E) use persuasive techniques to gain support.

Question 20

Which one of the following is an element of the completing phase of the three-step writing process?

Accepted Answer

A) organizing the information 
B) interpreting the research 
C) proofreading the message 
D) selecting the right medium 
E) identifying audience 
A) organizing the information 
B) interpreting the research 
C) proofreading the message 
D) selecting the right medium 
E) identifying audience

During the planning phase of the writing process,

By forecasting the audience's probably reaction,a writer can better determine

To present major points and supporting detail in the most logical and effective way,

Phone calls are

A disadvantage of a written,printed message is that it

A good way to test the thoroughness of your message is to use the ________ to ask whether the message answers who,what,when,where,why,and how.

A knowledge-management system

A ________ is the richest communication medium.

Which one of the following is the "leanest" communication medium?

List at least three strategies to help ensure the accuracy of information you include in business messages.

As a classic form of written business communication,________ are brief written messages sent to customers and other recipients outside the organization.

When determining what an audience needs in order to move forward with a recommendation,a writer is

Taking the time to outline your points as you prepare business messages

A manager is using the ________ when he or she "walks-around" to chat with employees face-to-face,seek input,answer questions,and interpret important business events and trends.

According to the concept of media richness,the richness of a medium depends on its ability to

The three primary steps involved in preparing a business message are

An example of a specific purpose for a business message would be

The term visual media signifies any format in which one or more visual elements play a central role in conveying the content of a message.

A well-developed message will include a main idea that will identify what the audience should do or think and

Which one of the following is an element of the completing phase of the three-step writing process?

Professional Communication in a Digital, social, mobile World

Collaboration, interpersonal Communication, and Business Etiquette

Communication Challenges in a Diverse, global Marketplace

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters

Exam 4: Planning Business Messages

During the planning phase of the writing process,

By forecasting the audience's probably reaction,a writer can better determine

To present major points and supporting detail in the most logical and effective way,

Phone calls are

A disadvantage of a written,printed message is that it

A good way to test the thoroughness of your message is to use the ________ to ask whether the message answers who,what,when,where,why,and how.

A knowledge-management system

A ________ is the richest communication medium.

Which one of the following is the "leanest" communication medium?

List at least three strategies to help ensure the accuracy of information you include in business messages.

As a classic form of written business communication,________ are brief written messages sent to customers and other recipients outside the organization.

When determining what an audience needs in order to move forward with a recommendation,a writer is

Taking the time to outline your points as you prepare business messages

A manager is using the ________ when he or she "walks-around" to chat with employees face-to-face,seek input,answer questions,and interpret important business events and trends.

According to the concept of media richness,the richness of a medium depends on its ability to

The three primary steps involved in preparing a business message are

An example of a specific purpose for a business message would be

The term visual media signifies any format in which one or more visual elements play a central role in conveying the content of a message.

A well-developed message will include a main idea that will identify what the audience should do or think and

Which one of the following is an element of the completing phase of the three-step writing process?

Professional Communication in a Digital, social, mobile World

Collaboration, interpersonal Communication, and Business Etiquette

Communication Challenges in a Diverse, global Marketplace

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters