Question 1

Describe at least three of the tasks involved in developing an audience profile.

Accepted Answer

Developing an audience profile involves

Question 2

How does careful planning of a business message save time?

Accepted Answer

A) Planning allows the writer to incorporate a wide variety of ideas. 
B) Planning allows writers to dive directly into the writing process. 
C) Planning reduces rework. 
D) Planning allows the writer to produce work that showcases professional qualifications. 
E) Planning focuses on one specific goal. 
A) Planning allows the writer to incorporate a wide variety of ideas. 
B) Planning allows writers to dive directly into the writing process. 
C) Planning reduces rework. 
D) Planning allows the writer to produce work that showcases professional qualifications. 
E) Planning focuses on one specific goal.

Question 3

List at least three helpful questions to ask in evaluating the purpose of a message.

Accepted Answer

Once you have determined the specific pu

Question 4

In the workplace of today,most business communication efforts will involve the ________ combination.

Accepted Answer

A) written medium,print channel 
B) oral medium,digital channel 
C) written medium,digital channel 
D) visual medium,print channel 
E) oral medium,print channel 
A) written medium,print channel 
B) oral medium,digital channel 
C) written medium,digital channel 
D) visual medium,print channel 
E) oral medium,print channel

Question 5

To bolster a case while adding variety and credibility,________ to back up your major supporting points.

Accepted Answer

A) add facts and figures 
B) use a description 
C) include a story 
D) use a specific description 
E) reference an authority respected by the audience 
A) add facts and figures 
B) use a description 
C) include a story 
D) use a specific description 
E) reference an authority respected by the audience

Question 6

Narrative techniques are

Accepted Answer

A) inappropriate for professional communication. 
B) acceptable in business,but only for messages organized in the direct approach. 
C) an effective way to organize messages in a variety of business communication scenarios. 
D) a great way to help the audience grasp key points about sets of data. 
E) a way to minimize the effects of negative information. 
A) inappropriate for professional communication. 
B) acceptable in business,but only for messages organized in the direct approach. 
C) an effective way to organize messages in a variety of business communication scenarios. 
D) a great way to help the audience grasp key points about sets of data. 
E) a way to minimize the effects of negative information.

Question 7

Use the ________ to organize a message if you believe your audience will be receptive to what you have to say.

Accepted Answer

A) direct approach 
B) indirect approach 
C) dialectical structure 
D) persuasive pattern 
E) divergent model 
A) direct approach 
B) indirect approach 
C) dialectical structure 
D) persuasive pattern 
E) divergent model

Question 8

Inexperienced communicators may be tempted to

Accepted Answer

A) spend too long planning important messages. 
B) overestimate the time it takes to complete business messages. 
C) dive directly into writing the message without taking sufficient time to plan. 
D) waste too much time revising and editing messages. 
E) seek excessive input from colleagues when creating messages. 
A) spend too long planning important messages. 
B) overestimate the time it takes to complete business messages. 
C) dive directly into writing the message without taking sufficient time to plan. 
D) waste too much time revising and editing messages. 
E) seek excessive input from colleagues when creating messages.

Question 9

How can your audience's level of understanding help you determine the appropriate amount of information to include in a business message?

Accepted Answer

If audience members do not share your ge

Question 10

The ________ of a business message summarizes what you want your audience members to do or think and why they should do so.

Accepted Answer

A) topic 
B) scope 
C) sequence 
D) main idea 
E) narrative 
A) topic 
B) scope 
C) sequence 
D) main idea 
E) narrative

Question 11

When developing a business message,the message should be adapted to your specific audience after planning the message.

Accepted Answer

A) True 
 B)False

Question 12

When analyzing your audience,you should ignore everyone except the key decision makers.

Accepted Answer

A) True 
 B)False

Question 13

Explain the advantages of thinking about the organization of a message before sending it out.

Accepted Answer

Organization can make the difference bet

Question 14

Despite your numerous emails and voicemail messages,a normally dependable vendor has not responded to your important question.Which of the following would be a sensible next step?

Accepted Answer

A) Consider sending a printed message. 
B) Broadcast "high-priority" or "urgent" emails at ten-minute intervals. 
C) Use social media to vent your frustrations with the vendor. 
D) Bombard the vendor with text messages until he responds. 
E) Develop a podcast to be shared with the vendor. 
A) Consider sending a printed message. 
B) Broadcast "high-priority" or "urgent" emails at ten-minute intervals. 
C) Use social media to vent your frustrations with the vendor. 
D) Bombard the vendor with text messages until he responds. 
E) Develop a podcast to be shared with the vendor.

Question 15

When it comes to writing messages in today's business environment,

Accepted Answer

A) digital messages trump written printed messages every time. 
B) printed messages are still preferred for formal correspondence or a court of law. 
C) email has completely replaced printed memos for all internal communication. 
D) printed messages are used primarily for negative messages. 
E) printed messages are becoming more casual. 
A) digital messages trump written printed messages every time. 
B) printed messages are still preferred for formal correspondence or a court of law. 
C) email has completely replaced printed memos for all internal communication. 
D) printed messages are used primarily for negative messages. 
E) printed messages are becoming more casual.

Question 16

When determining what you hope to accomplish with a message,you must consider the

Accepted Answer

A) tone. 
B) general purpose. 
C) word choice. 
D) audience. 
E) specific purpose. 
A) tone. 
B) general purpose. 
C) word choice. 
D) audience. 
E) specific purpose.

Question 17

Messages can be unethical simply because certain details have not been included.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following are advantages inherent in using a written digital channel to deliver a business message?

Accepted Answer

A) limited reach and capability 
B) delivering messages quickly 
C) privacy 
D) increased productivity 
E) security of confidential information 
A) limited reach and capability 
B) delivering messages quickly 
C) privacy 
D) increased productivity 
E) security of confidential information

Question 19

As a new supervisor,you need to introduce yourself to your team of ten employees.The best medium for this type of non-routine message would be

Accepted Answer

A) a face-to-face meeting. 
B) an email message. 
C) a conference call. 
D) a text message. 
E) a podcast. 
A) a face-to-face meeting. 
B) an email message. 
C) a conference call. 
D) a text message. 
E) a podcast.

Question 20

Choosing the right medium for your message

Accepted Answer

A) is not important as long as the content of your message is accurate. 
B) is important only when communicating with managers and supervisors. 
C) is vital for external communication,but not important for internal communication. 
D) can make an important difference in how your message is perceived. 
E) is easier since electronic media are always the best option. 
A) is not important as long as the content of your message is accurate. 
B) is important only when communicating with managers and supervisors. 
C) is vital for external communication,but not important for internal communication. 
D) can make an important difference in how your message is perceived. 
E) is easier since electronic media are always the best option.

Describe at least three of the tasks involved in developing an audience profile.

How does careful planning of a business message save time?

List at least three helpful questions to ask in evaluating the purpose of a message.

In the workplace of today,most business communication efforts will involve the ________ combination.

To bolster a case while adding variety and credibility,________ to back up your major supporting points.

Narrative techniques are

Use the ________ to organize a message if you believe your audience will be receptive to what you have to say.

Inexperienced communicators may be tempted to

How can your audience's level of understanding help you determine the appropriate amount of information to include in a business message?

The ________ of a business message summarizes what you want your audience members to do or think and why they should do so.

When developing a business message,the message should be adapted to your specific audience after planning the message.

When analyzing your audience,you should ignore everyone except the key decision makers.

Explain the advantages of thinking about the organization of a message before sending it out.

Despite your numerous emails and voicemail messages,a normally dependable vendor has not responded to your important question.Which of the following would be a sensible next step?

When it comes to writing messages in today's business environment,

When determining what you hope to accomplish with a message,you must consider the

Messages can be unethical simply because certain details have not been included.

Which of the following are advantages inherent in using a written digital channel to deliver a business message?

As a new supervisor,you need to introduce yourself to your team of ten employees.The best medium for this type of non-routine message would be

Choosing the right medium for your message

Professional Communication in a Digital, social, mobile World

Collaboration, interpersonal Communication, and Business Etiquette

Communication Challenges in a Diverse, global Marketplace

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters

Exam 4: Planning Business Messages

Describe at least three of the tasks involved in developing an audience profile.

How does careful planning of a business message save time?

List at least three helpful questions to ask in evaluating the purpose of a message.

In the workplace of today,most business communication efforts will involve the ________ combination.

To bolster a case while adding variety and credibility,________ to back up your major supporting points.

Narrative techniques are

Use the ________ to organize a message if you believe your audience will be receptive to what you have to say.

Inexperienced communicators may be tempted to

How can your audience's level of understanding help you determine the appropriate amount of information to include in a business message?

The ________ of a business message summarizes what you want your audience members to do or think and why they should do so.

When developing a business message,the message should be adapted to your specific audience after planning the message.

When analyzing your audience,you should ignore everyone except the key decision makers.

Explain the advantages of thinking about the organization of a message before sending it out.

Despite your numerous emails and voicemail messages,a normally dependable vendor has not responded to your important question.Which of the following would be a sensible next step?

When it comes to writing messages in today's business environment,

When determining what you hope to accomplish with a message,you must consider the

Messages can be unethical simply because certain details have not been included.

Which of the following are advantages inherent in using a written digital channel to deliver a business message?

As a new supervisor,you need to introduce yourself to your team of ten employees.The best medium for this type of non-routine message would be

Choosing the right medium for your message

Professional Communication in a Digital, social, mobile World

Collaboration, interpersonal Communication, and Business Etiquette

Communication Challenges in a Diverse, global Marketplace

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters