Question 1

To improve your audience sensitivity,

Accepted Answer

A) limit the use of the "you" attitude. 
B) use language that is biased towards the audience. 
C) tell the audience what type of response you need from them. 
D) liberally use terms such as I,me,mine,we,us and ours. 
E) maintain good standards of etiquette. 
A) limit the use of the "you" attitude. 
B) use language that is biased towards the audience. 
C) tell the audience what type of response you need from them. 
D) liberally use terms such as I,me,mine,we,us and ours. 
E) maintain good standards of etiquette.

Question 2

Using humor in business messages is

Accepted Answer

A) an effective way to build strong relationships with international clients you are not familiar with. 
B) usually not effective,and is always inappropriate for formal and intercultural messages. 
C) appropriate for external messages,but never for internal. 
D) expected in virtually every profession. 
E) a method to support the use of the "you" attitude. 
A) an effective way to build strong relationships with international clients you are not familiar with. 
B) usually not effective,and is always inappropriate for formal and intercultural messages. 
C) appropriate for external messages,but never for internal. 
D) expected in virtually every profession. 
E) a method to support the use of the "you" attitude.

Question 3

Using an inverted pyramid for message development on a small screen requires the writer to

Accepted Answer

A) put the most important information first. 
B) use a linear writing style. 
C) only include important details. 
D) write messages that are general or vague in nature. 
E) include an executive summary. 
A) put the most important information first. 
B) use a linear writing style. 
C) only include important details. 
D) write messages that are general or vague in nature. 
E) include an executive summary.

Question 4

How does user comprehension of information change when using a mobile device?

Accepted Answer

A) User comprehension improves because of the ability to view imbedded links. 
B) User comprehension decreases because users tend to scroll past important information. 
C) User comprehension increases because of increased focus while viewing the message. 
D) User comprehension decreases because of text language usage. 
E) User comprehension increases because of the increased use of visuals and graphics. 
A) User comprehension improves because of the ability to view imbedded links. 
B) User comprehension decreases because users tend to scroll past important information. 
C) User comprehension increases because of increased focus while viewing the message. 
D) User comprehension decreases because of text language usage. 
E) User comprehension increases because of the increased use of visuals and graphics.

Question 5

Identify the voice in the following sentence: "Based on negative client feedback,the marketing department abandoned the campaign."

Accepted Answer

A) active 
B) passive 
C) vocative 
D) state of being 
E) conversational 
A) active 
B) passive 
C) vocative 
D) state of being 
E) conversational

Question 6

Audience responses to your messages depend heavily on your ________,a measure of your believability based on how reliable you are and how much trust you evoke in others.

Accepted Answer

A) persona 
B) savoir-faire 
C) credibility 
D) audience awareness 
E) performance 
A) persona 
B) savoir-faire 
C) credibility 
D) audience awareness 
E) performance

Question 7

As you create and refine your messages,evaluate your writing at all of the following levels except

Accepted Answer

A) strong words. 
B) effective sentences. 
C) coherent paragraphs. 
D) multimedia enhancements. 
E) use of words that convey power. 
A) strong words. 
B) effective sentences. 
C) coherent paragraphs. 
D) multimedia enhancements. 
E) use of words that convey power.

Question 8

When you begin to write your first draft of a message,

Accepted Answer

A) try to write and edit at the same time. 
B) make the draft as perfect as possible to save time later. 
C) show the draft to several others to gain feedback. 
D) start with an introduction,and then move to the body of the message. 
E) be as creative as possible. 
A) try to write and edit at the same time. 
B) make the draft as perfect as possible to save time later. 
C) show the draft to several others to gain feedback. 
D) start with an introduction,and then move to the body of the message. 
E) be as creative as possible.

Question 9

A euphemism is a word or phrase that is

Accepted Answer

A) possibly offensive. 
B) general or abstract in meaning. 
C) highly technical. 
D) a milder term for one with negative connotations. 
E) often difficult to understand. 
A) possibly offensive. 
B) general or abstract in meaning. 
C) highly technical. 
D) a milder term for one with negative connotations. 
E) often difficult to understand.

Question 10

The ________ meaning of a word is its literal,dictionary meaning; the ________ meaning includes all the associations and feelings it evokes.

Accepted Answer

A) connotative; denotative 
B) objective; subjective 
C) denotative; connotative 
D) transactional; transcendental 
E) euphemistic; subjective 
A) connotative; denotative 
B) objective; subjective 
C) denotative; connotative 
D) transactional; transcendental 
E) euphemistic; subjective

Question 11

Skillful writers use transitional elements to

Accepted Answer

A) automate text entry and correction. 
B) track footnotes and endnotes. 
C) ensure consistent formatting throughout a document. 
D) connect ideas and show the relationships between them. 
E) reinforce the "you" attitude. 
A) automate text entry and correction. 
B) track footnotes and endnotes. 
C) ensure consistent formatting throughout a document. 
D) connect ideas and show the relationships between them. 
E) reinforce the "you" attitude.

Question 12

You can emphasize key points by

Accepted Answer

A) using few,but strong,words to describe them. 
B) making less important ideas the subject of the topic sentence. 
C) placing them at the end of the paragraph. 
D) using several simple sentences in a row. 
E) giving the most important points the most space. 
A) using few,but strong,words to describe them. 
B) making less important ideas the subject of the topic sentence. 
C) placing them at the end of the paragraph. 
D) using several simple sentences in a row. 
E) giving the most important points the most space.

Question 13

Effective paragraphs are both ________ (focused on a single idea)and ________ (organized logically).

Accepted Answer

A) brief; constrained 
B) intense; systematic 
C) unified; coherent 
D) dense; collated 
E) simple; specific 
A) brief; constrained 
B) intense; systematic 
C) unified; coherent 
D) dense; collated 
E) simple; specific

Question 14

When choosing words to convey a message,successful writers pay attention to

Accepted Answer

A) convenience and mannerisms. 
B) correctness and effectiveness. 
C) metaphors and euphemisms. 
D) connotation and vocalization. 
E) using words that don't convey too much power. 
A) convenience and mannerisms. 
B) correctness and effectiveness. 
C) metaphors and euphemisms. 
D) connotation and vocalization. 
E) using words that don't convey too much power.

Question 15

Written and most forms of digital communication require ________ than oral communication.

Accepted Answer

A) less care 
B) fewer nouns 
C) more tact 
D) more informality 
E) a stronger tone 
A) less care 
B) fewer nouns 
C) more tact 
D) more informality 
E) a stronger tone

Question 16

In workplace writing,doing all of the following except ________ will help you achieve a tone that is conversational yet still businesslike.

Accepted Answer

A) using text messaging acronyms throughout the message 
B) being careful about the use of humor in the message 
C) being careful about the level of intimacy in the message 
D) avoiding stale and pompous language in the message 
E) avoiding preaching and bragging 
A) using text messaging acronyms throughout the message 
B) being careful about the use of humor in the message 
C) being careful about the level of intimacy in the message 
D) avoiding stale and pompous language in the message 
E) avoiding preaching and bragging

Question 17

The acronyms and shortcuts used in texting and IM are

Accepted Answer

A) incompatible with professional business writing. 
B) your ticket to the inside track in today's multinational corporations. 
C) a great way to show coworkers and managers that you're tech-savvy. 
D) commonly used to communicate with top management. 
E) best used with customers and suppliers. 
A) incompatible with professional business writing. 
B) your ticket to the inside track in today's multinational corporations. 
C) a great way to show coworkers and managers that you're tech-savvy. 
D) commonly used to communicate with top management. 
E) best used with customers and suppliers.

Question 18

In business writing,the topic sentence of a paragraph is

Accepted Answer

A) usually implied and is rarely included in the paragraph. 
B) generally explicit and is often the first sentence in the paragraph. 
C) often vague and is usually placed in the middle of the paragraph. 
D) most often understated and normally is the last sentence in the paragraph. 
E) used to present specific data for the reader. 
A) usually implied and is rarely included in the paragraph. 
B) generally explicit and is often the first sentence in the paragraph. 
C) often vague and is usually placed in the middle of the paragraph. 
D) most often understated and normally is the last sentence in the paragraph. 
E) used to present specific data for the reader.

Question 19

What are the five most common techniques for developing paragraphs?

Accepted Answer

There are several common techniques for

Question 20

A conversational tone is not appropriate for most business messages.

Accepted Answer

A) True 
 B)False

To improve your audience sensitivity,

Using humor in business messages is

Using an inverted pyramid for message development on a small screen requires the writer to

How does user comprehension of information change when using a mobile device?

Identify the voice in the following sentence: "Based on negative client feedback,the marketing department abandoned the campaign."

Audience responses to your messages depend heavily on your ________,a measure of your believability based on how reliable you are and how much trust you evoke in others.

As you create and refine your messages,evaluate your writing at all of the following levels except

When you begin to write your first draft of a message,

A euphemism is a word or phrase that is

The meaning of a word is its literal,dictionary meaning; the meaning includes all the associations and feelings it evokes.

Skillful writers use transitional elements to

You can emphasize key points by

Effective paragraphs are both (focused on a single idea)and (organized logically).

When choosing words to convey a message,successful writers pay attention to

Written and most forms of digital communication require ________ than oral communication.

In workplace writing,doing all of the following except ________ will help you achieve a tone that is conversational yet still businesslike.

The acronyms and shortcuts used in texting and IM are

In business writing,the topic sentence of a paragraph is

What are the five most common techniques for developing paragraphs?

A conversational tone is not appropriate for most business messages.

Professional Communication in a Digital, social, mobile World

Collaboration, interpersonal Communication, and Business Etiquette

Communication Challenges in a Diverse, global Marketplace

Planning Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters

Exam 5: Writing Business Messages

To improve your audience sensitivity,

Using humor in business messages is

Using an inverted pyramid for message development on a small screen requires the writer to

How does user comprehension of information change when using a mobile device?

Identify the voice in the following sentence: "Based on negative client feedback,the marketing department abandoned the campaign."

Audience responses to your messages depend heavily on your ________,a measure of your believability based on how reliable you are and how much trust you evoke in others.

As you create and refine your messages,evaluate your writing at all of the following levels except

When you begin to write your first draft of a message,

A euphemism is a word or phrase that is

The ________ meaning of a word is its literal,dictionary meaning; the ________ meaning includes all the associations and feelings it evokes.

Skillful writers use transitional elements to

You can emphasize key points by

Effective paragraphs are both ________ (focused on a single idea)and ________ (organized logically).

When choosing words to convey a message,successful writers pay attention to

Written and most forms of digital communication require ________ than oral communication.

In workplace writing,doing all of the following except ________ will help you achieve a tone that is conversational yet still businesslike.

The acronyms and shortcuts used in texting and IM are

In business writing,the topic sentence of a paragraph is

What are the five most common techniques for developing paragraphs?

A conversational tone is not appropriate for most business messages.

Professional Communication in a Digital, social, mobile World

Collaboration, interpersonal Communication, and Business Etiquette

Communication Challenges in a Diverse, global Marketplace

Planning Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters

The meaning of a word is its literal,dictionary meaning; the meaning includes all the associations and feelings it evokes.

Effective paragraphs are both (focused on a single idea)and (organized logically).