Question 1

To establish credibility with your audience,you should

Accepted Answer

A) impress them with a long list of your accomplishments. 
B) be modest and deferential. 
C) show that you are confident and that you believe in yourself and in your message. 
D) use hedging words ("maybe," "perhaps")to demonstrate you're willing to tell your audience what they want to hear. 
E) directly state that you know more about your topic than they do. 
A) impress them with a long list of your accomplishments. 
B) be modest and deferential. 
C) show that you are confident and that you believe in yourself and in your message. 
D) use hedging words ("maybe," "perhaps")to demonstrate you're willing to tell your audience what they want to hear. 
E) directly state that you know more about your topic than they do.

Question 2

The ________ of a word is its literal or dictionary meaning.

Accepted Answer

A) figurative meaning 
B) denotative meaning 
C) connotative meaning 
D) contextual meaning 
E) euphemistic meaning 
A) figurative meaning 
B) denotative meaning 
C) connotative meaning 
D) contextual meaning 
E) euphemistic meaning

Question 3

When you're writing for mobile devices,using a linear organization will make your messages easier to read on small mobile screens.

Accepted Answer

A) True 
 B)False

Question 4

List at least three personal characteristics that can help establish credibility with your audience.

Accepted Answer

Audiences assign credibility to individu

Question 5

Why should writers avoid phrases such as,"attached please find" and "we are in receipt of"?

Accepted Answer

A) They are rude. 
B) They are too intimate. 
C) They are stale and pompous. 
D) They involve preaching and bragging. 
E) They are too conversational. 
A) They are rude. 
B) They are too intimate. 
C) They are stale and pompous. 
D) They involve preaching and bragging. 
E) They are too conversational.

Question 6

Regarding the use of the "you" attitude in business communication,

Accepted Answer

A) cultural differences are not a concern,since it is universally acceptable. 
B) it is important to recognize and accommodate cultural differences. 
C) you should assume that members of high-context cultures would find it offensive. 
D) you should avoid it completely in intercultural communication. 
E) its no more complicated than using the word "you" as much as possible. 
A) cultural differences are not a concern,since it is universally acceptable. 
B) it is important to recognize and accommodate cultural differences. 
C) you should assume that members of high-context cultures would find it offensive. 
D) you should avoid it completely in intercultural communication. 
E) its no more complicated than using the word "you" as much as possible.

Question 7

Which of the following sentences contains the strongest and most effective wording?

Accepted Answer

A) Given the parameters of the situation,the most propitious choice would be to make adjustments in certain budget areas. 
B) We need to cut the operating budget by 12 percent or profits will decrease. 
C) Someone's going to need to do some budget cutting around here or heads will roll. 
D) Perusal of budgetary figures reveals that a 12 percent reduction in operations is called for if we are to stave off a negative impact on profits. 
E) Having dissected the latest budget figures,it is clear to me that we have a real need to re-examine our priorities and revamp the budget along the lines I have suggested herein. 
A) Given the parameters of the situation,the most propitious choice would be to make adjustments in certain budget areas. 
B) We need to cut the operating budget by 12 percent or profits will decrease. 
C) Someone's going to need to do some budget cutting around here or heads will roll. 
D) Perusal of budgetary figures reveals that a 12 percent reduction in operations is called for if we are to stave off a negative impact on profits. 
E) Having dissected the latest budget figures,it is clear to me that we have a real need to re-examine our priorities and revamp the budget along the lines I have suggested herein.

Question 8

Discuss the difference between connotative and denotative words,and when each might be appropriate to use in business writing.

Accepted Answer

In addition to using words correctly,suc

Question 9

When you're writing for mobile devices,use ________ to present the most important information first and provide successive layers of detail that readers can consume,if they want to.

Accepted Answer

A) an indirect approach 
B) an inverted pyramid style 
C) a data-dispersion approach 
D) a curvilinear methodology 
E) a pyramid style 
A) an indirect approach 
B) an inverted pyramid style 
C) a data-dispersion approach 
D) a curvilinear methodology 
E) a pyramid style

Question 10

To downplay a dependent clause in a complex sentence,you should

Accepted Answer

A) place it at the beginning of the sentence. 
B) place it at the end of the sentence. 
C) place it in the middle of the sentence. 
D) set it off with a semicolon. 
E) use two simple sentences. 
A) place it at the beginning of the sentence. 
B) place it at the end of the sentence. 
C) place it in the middle of the sentence. 
D) set it off with a semicolon. 
E) use two simple sentences.

Question 11

In which of the following situations are transitional elements useful?

Accepted Answer

A) eliminating a shift in ideas between paragraphs 
B) isolating specific points within a paragraph 
C) linking major sections or chapters in a long report 
D) eliminating a string of nouns 
E) switching from historic information to current information 
A) eliminating a shift in ideas between paragraphs 
B) isolating specific points within a paragraph 
C) linking major sections or chapters in a long report 
D) eliminating a string of nouns 
E) switching from historic information to current information

Question 12

Describe five techniques you can use to compose effective messages for mobile devices.

Accepted Answer

Use these five techniques to make your m

Question 13

Identify and define the four basic varieties of sentences.

Accepted Answer

Sentences come in four basic varieties:

Question 14

When developing your message for mobile technology and different user interface features,________ must be adapted.

Accepted Answer

A) the direct approach 
B) use of connotative words 
C) use of text language 
D) paragraph layout 
E) the design and layout of the message. 
A) the direct approach 
B) use of connotative words 
C) use of text language 
D) paragraph layout 
E) the design and layout of the message.

Question 15

As a rule,keep subject lines and headlines to around ________ when writing messages for smartphone users.

Accepted Answer

A) 5 characters 
B) 10 characters 
C) 15 characters 
D) 20 characters 
E) 25 characters 
A) 5 characters 
B) 10 characters 
C) 15 characters 
D) 20 characters 
E) 25 characters

Question 16

Use ________ to avoid categorizing or stigmatizing people based on their gender,race,ethnicity,age,level of ability,or other personal characteristics.

Accepted Answer

A) abstract language 
B) descriptive language 
C) bias-free language 
D) denotative language 
E) positive language 
A) abstract language 
B) descriptive language 
C) bias-free language 
D) denotative language 
E) positive language

Question 17

Using good standards of etiquette,emphasizing the positive,and using bias-free language are examples of incorporating ________ into a message.

Accepted Answer

A) audience awareness 
B) the "you" attitude 
C) connotative language 
D) an indirect 
E) euphemisms 
A) audience awareness 
B) the "you" attitude 
C) connotative language 
D) an indirect 
E) euphemisms

Question 18

List at least three guidelines to follow if you want to achieve a conversational tone in business messages.

Accepted Answer

(1)Understand the difference between tex

Question 19

If a writer focuses on the similarities and differences of a topic to compose a paragraph,then he or she is using the ________ approach.

Accepted Answer

A) connotative and denotative 
B) problem and solution 
C) comparison or contrast 
D) cause and effect 
E) illustration 
A) connotative and denotative 
B) problem and solution 
C) comparison or contrast 
D) cause and effect 
E) illustration

Question 20

A paragraph that is developed using a cause and effect relationship will

Accepted Answer

A) give examples that demonstrate the general idea. 
B) use similarities or difference to develop the topic. 
C) focus on the reasons for something. 
D) show how an idea is broken into specific categories. 
E) present a problem and then discuss the solution. 
A) give examples that demonstrate the general idea. 
B) use similarities or difference to develop the topic. 
C) focus on the reasons for something. 
D) show how an idea is broken into specific categories. 
E) present a problem and then discuss the solution.

To establish credibility with your audience,you should

The ________ of a word is its literal or dictionary meaning.

When you're writing for mobile devices,using a linear organization will make your messages easier to read on small mobile screens.

List at least three personal characteristics that can help establish credibility with your audience.

Why should writers avoid phrases such as,"attached please find" and "we are in receipt of"?

Regarding the use of the "you" attitude in business communication,

Which of the following sentences contains the strongest and most effective wording?

Discuss the difference between connotative and denotative words,and when each might be appropriate to use in business writing.

When you're writing for mobile devices,use ________ to present the most important information first and provide successive layers of detail that readers can consume,if they want to.

To downplay a dependent clause in a complex sentence,you should

In which of the following situations are transitional elements useful?

Describe five techniques you can use to compose effective messages for mobile devices.

Identify and define the four basic varieties of sentences.

When developing your message for mobile technology and different user interface features,________ must be adapted.

As a rule,keep subject lines and headlines to around ________ when writing messages for smartphone users.

Use ________ to avoid categorizing or stigmatizing people based on their gender,race,ethnicity,age,level of ability,or other personal characteristics.

Using good standards of etiquette,emphasizing the positive,and using bias-free language are examples of incorporating ________ into a message.

List at least three guidelines to follow if you want to achieve a conversational tone in business messages.

If a writer focuses on the similarities and differences of a topic to compose a paragraph,then he or she is using the ________ approach.

A paragraph that is developed using a cause and effect relationship will

Professional Communication in a Digital, social, mobile World

Collaboration, interpersonal Communication, and Business Etiquette

Communication Challenges in a Diverse, global Marketplace

Planning Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

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Exam 5: Writing Business Messages

To establish credibility with your audience,you should

The ________ of a word is its literal or dictionary meaning.

When you're writing for mobile devices,using a linear organization will make your messages easier to read on small mobile screens.

List at least three personal characteristics that can help establish credibility with your audience.

Why should writers avoid phrases such as,"attached please find" and "we are in receipt of"?

Regarding the use of the "you" attitude in business communication,

Which of the following sentences contains the strongest and most effective wording?

Discuss the difference between connotative and denotative words,and when each might be appropriate to use in business writing.

When you're writing for mobile devices,use ________ to present the most important information first and provide successive layers of detail that readers can consume,if they want to.

To downplay a dependent clause in a complex sentence,you should

In which of the following situations are transitional elements useful?

Describe five techniques you can use to compose effective messages for mobile devices.

Identify and define the four basic varieties of sentences.

When developing your message for mobile technology and different user interface features,________ must be adapted.

As a rule,keep subject lines and headlines to around ________ when writing messages for smartphone users.

Use ________ to avoid categorizing or stigmatizing people based on their gender,race,ethnicity,age,level of ability,or other personal characteristics.

Using good standards of etiquette,emphasizing the positive,and using bias-free language are examples of incorporating ________ into a message.

List at least three guidelines to follow if you want to achieve a conversational tone in business messages.

If a writer focuses on the similarities and differences of a topic to compose a paragraph,then he or she is using the ________ approach.

A paragraph that is developed using a cause and effect relationship will

Professional Communication in a Digital, social, mobile World

Collaboration, interpersonal Communication, and Business Etiquette

Communication Challenges in a Diverse, global Marketplace

Planning Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters