Question 1

Replacing harsh,unpleasant terms with ________ can help you state your message without using words that may hurt or offend your audience.

Accepted Answer

A) abstractions 
B) euphemisms 
C) redundancies 
D) idiomatic expressions 
E) nouns 
A) abstractions 
B) euphemisms 
C) redundancies 
D) idiomatic expressions 
E) nouns

Question 2

List three situations in which the passive voice can help you demonstrate the "you" attitude.

Accepted Answer

The passive voice can be helpful when yo

Question 3

All of the following except ________ will help you compose effective mobile messages.

Accepted Answer

A) using short subject lines and page headings 
B) using a top-to-bottom linear flow to organize the message 
C) saving space by presenting the message in one long paragraph 
D) putting what your readers want to know at the top of the message 
E) using linear organization 
A) using short subject lines and page headings 
B) using a top-to-bottom linear flow to organize the message 
C) saving space by presenting the message in one long paragraph 
D) putting what your readers want to know at the top of the message 
E) using linear organization

Question 4

The best way to convey the "you" attitude is to express your message in terms of

Accepted Answer

A) the needs and interests of your organization. 
B) your own personal needs and interests. 
C) a universal set of needs and interests. 
D) the needs and interests of your audience. 
E) the most direct method possible. 
A) the needs and interests of your organization. 
B) your own personal needs and interests. 
C) a universal set of needs and interests. 
D) the needs and interests of your audience. 
E) the most direct method possible.

Question 5

When developing a message for a mobile device,how should a message be organized?

Accepted Answer

A) using the indirect method 
B) with low priority items first 
C) with general information leading to more specific information 
D) with a linear flow from the top to the bottom 
E) with a series of links leading to specific data 
A) using the indirect method 
B) with low priority items first 
C) with general information leading to more specific information 
D) with a linear flow from the top to the bottom 
E) with a series of links leading to specific data

Question 6

Using the active voice is helpful when you

Accepted Answer

A) want to be diplomatic in pointing out a problem or error. 
B) want to point out what's being done,without giving credit or assigning blame. 
C) want to make your writing more direct,livelier,and easier to read. 
D) need to avoid personal pronouns in order to create an objective tone. 
E) are unsure what action the subject of your sentence will take. 
A) want to be diplomatic in pointing out a problem or error. 
B) want to point out what's being done,without giving credit or assigning blame. 
C) want to make your writing more direct,livelier,and easier to read. 
D) need to avoid personal pronouns in order to create an objective tone. 
E) are unsure what action the subject of your sentence will take.

Question 7

The term ________ refers to the overall impression of your messages.

Accepted Answer

A) tone 
B) climate 
C) style 
D) dialect 
E) medium 
A) tone 
B) climate 
C) style 
D) dialect 
E) medium

Question 8

Which of the following is a compound sentence?

Accepted Answer

A) Interest rates are low,and now is an excellent time to buy a home. 
B) Because interest rates are low,now is an excellent time to buy a home. 
C) Low interest rates make this an excellent time to buy a home. 
D) With interest rates low,now is an excellent time to buy a home. 
E) Interest rates are low. 
A) Interest rates are low,and now is an excellent time to buy a home. 
B) Because interest rates are low,now is an excellent time to buy a home. 
C) Low interest rates make this an excellent time to buy a home. 
D) With interest rates low,now is an excellent time to buy a home. 
E) Interest rates are low.

Question 9

Adopting a "you" attitude in business writing is simply a matter of using the pronoun "you" as much as possible.

Accepted Answer

A) True 
 B)False

Question 10

The connotative meaning of a word is

Accepted Answer

A) its dictionary meaning. 
B) its literal meaning. 
C) all the associations and feelings the word evokes. 
D) its objective meaning. 
E) lacking in the ability to be interpreted based on circumstance. 
A) its dictionary meaning. 
B) its literal meaning. 
C) all the associations and feelings the word evokes. 
D) its objective meaning. 
E) lacking in the ability to be interpreted based on circumstance.

Question 11

When communicating with members of the same,specialized field,the use of ________ can be an efficient way to convey complex ideas quickly.

Accepted Answer

A) clichés 
B) buzzwords 
C) anecdotes 
D) jargon 
E) simple sentences 
A) clichés 
B) buzzwords 
C) anecdotes 
D) jargon 
E) simple sentences

Question 12

A sentence is in the active voice when

Accepted Answer

A) the subject receives the action performed by the object. 
B) both the subject and the object receive the action. 
C) the subject performs the action and the object receives it. 
D) neither the subject nor the object receives the action. 
E) the object performs the action and the subject receives it. 
A) the subject receives the action performed by the object. 
B) both the subject and the object receive the action. 
C) the subject performs the action and the object receives it. 
D) neither the subject nor the object receives the action. 
E) the object performs the action and the subject receives it.

Question 13

If your workplace writing contains grammar errors and word choice mistakes,your readers will

Accepted Answer

A) be understanding if they are an internal audience member. 
B) question your professionalism. 
C) expect some grammatical errors since everyone is busy. 
D) probably not notice thanks to spelling and grammar checking features of word processing software. 
E) be surprised that autocorrect features of word processing software did not catch them. 
A) be understanding if they are an internal audience member. 
B) question your professionalism. 
C) expect some grammatical errors since everyone is busy. 
D) probably not notice thanks to spelling and grammar checking features of word processing software. 
E) be surprised that autocorrect features of word processing software did not catch them.

Question 14

When choosing words that communicate well with the audience,a writer should focus on using

Accepted Answer

A) unfamiliar but professional sounding words. 
B) jargon. 
C) buzzwords. 
D) a limited use of nouns. 
E) precise words. 
A) unfamiliar but professional sounding words. 
B) jargon. 
C) buzzwords. 
D) a limited use of nouns. 
E) precise words.

Question 15

Which of the following statements that would appear in a business message best reflects the "you" attitude?

Accepted Answer

A) You failed to enclose a check for $25. 
B) We need a check from you for $25 so that we can send the merchandise by May 15. 
C) We will send you the merchandise as soon as we receive your check for $25. 
D) You will have your merchandise by July 15 if you send us your check for $25 today. 
E) Your merchandise will be held until you send us a check for $25. 
A) You failed to enclose a check for $25. 
B) We need a check from you for $25 so that we can send the merchandise by May 15. 
C) We will send you the merchandise as soon as we receive your check for $25. 
D) You will have your merchandise by July 15 if you send us your check for $25 today. 
E) Your merchandise will be held until you send us a check for $25.

Question 16

"Although our servers are stable,the telephone system is a serious concern" is a

Accepted Answer

A) simple sentence. 
B) compound sentence. 
C) complex sentence. 
D) compound-complex sentence. 
E) simple-compound sentence. 
A) simple sentence. 
B) compound sentence. 
C) complex sentence. 
D) compound-complex sentence. 
E) simple-compound sentence.

Question 17

To build,maintain,or repair your credibility,emphasize

Accepted Answer

A) why the audience should agree with and welcome your message. 
B) become emotionally invested in your message. 
C) explain to the audience why the message is important to them. 
D) impressive communication skills. 
E) sincerity by pointing out specific qualities that warrant praise. 
A) why the audience should agree with and welcome your message. 
B) become emotionally invested in your message. 
C) explain to the audience why the message is important to them. 
D) impressive communication skills. 
E) sincerity by pointing out specific qualities that warrant praise.

Question 18

In ________ paragraph,a writer analyzes the reasons for and/or the consequences of an action,an event,or a decision.

Accepted Answer

A) an illustration 
B) a comparison and contrast 
C) a cause and effect 
D) a problem and solution 
E) an augmentation 
A) an illustration 
B) a comparison and contrast 
C) a cause and effect 
D) a problem and solution 
E) an augmentation

Question 19

You can build credibility by letting your audience know that you believe in yourself and your message.

Accepted Answer

A) True 
 B)False

Question 20

A complex sentence consists of

Accepted Answer

A) two independent clauses joined by a coordinating conjunction. 
B) a single subject and a single predicate plus any modifying phrases. 
C) two or more independent clauses along with all modifying phrases. 
D) one main thought and one or more subordinate thoughts. 
E) words that are hard to understand. 
A) two independent clauses joined by a coordinating conjunction. 
B) a single subject and a single predicate plus any modifying phrases. 
C) two or more independent clauses along with all modifying phrases. 
D) one main thought and one or more subordinate thoughts. 
E) words that are hard to understand.

Replacing harsh,unpleasant terms with ________ can help you state your message without using words that may hurt or offend your audience.

List three situations in which the passive voice can help you demonstrate the "you" attitude.

All of the following except ________ will help you compose effective mobile messages.

The best way to convey the "you" attitude is to express your message in terms of

When developing a message for a mobile device,how should a message be organized?

Using the active voice is helpful when you

The term ________ refers to the overall impression of your messages.

Which of the following is a compound sentence?

Adopting a "you" attitude in business writing is simply a matter of using the pronoun "you" as much as possible.

The connotative meaning of a word is

When communicating with members of the same,specialized field,the use of ________ can be an efficient way to convey complex ideas quickly.

A sentence is in the active voice when

If your workplace writing contains grammar errors and word choice mistakes,your readers will

When choosing words that communicate well with the audience,a writer should focus on using

Which of the following statements that would appear in a business message best reflects the "you" attitude?

"Although our servers are stable,the telephone system is a serious concern" is a

To build,maintain,or repair your credibility,emphasize

In ________ paragraph,a writer analyzes the reasons for and/or the consequences of an action,an event,or a decision.

You can build credibility by letting your audience know that you believe in yourself and your message.

A complex sentence consists of

Professional Communication in a Digital, social, mobile World

Collaboration, interpersonal Communication, and Business Etiquette

Communication Challenges in a Diverse, global Marketplace

Planning Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters

Exam 5: Writing Business Messages

Replacing harsh,unpleasant terms with ________ can help you state your message without using words that may hurt or offend your audience.

List three situations in which the passive voice can help you demonstrate the "you" attitude.

All of the following except ________ will help you compose effective mobile messages.

The best way to convey the "you" attitude is to express your message in terms of

When developing a message for a mobile device,how should a message be organized?

Using the active voice is helpful when you

The term ________ refers to the overall impression of your messages.

Which of the following is a compound sentence?

Adopting a "you" attitude in business writing is simply a matter of using the pronoun "you" as much as possible.

The connotative meaning of a word is

When communicating with members of the same,specialized field,the use of ________ can be an efficient way to convey complex ideas quickly.

A sentence is in the active voice when

If your workplace writing contains grammar errors and word choice mistakes,your readers will

When choosing words that communicate well with the audience,a writer should focus on using

Which of the following statements that would appear in a business message best reflects the "you" attitude?

"Although our servers are stable,the telephone system is a serious concern" is a

To build,maintain,or repair your credibility,emphasize

In ________ paragraph,a writer analyzes the reasons for and/or the consequences of an action,an event,or a decision.

You can build credibility by letting your audience know that you believe in yourself and your message.

A complex sentence consists of

Professional Communication in a Digital, social, mobile World

Collaboration, interpersonal Communication, and Business Etiquette

Communication Challenges in a Diverse, global Marketplace

Planning Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters