Question 1

All of the following except ________ will help you write effective messages for mobile device users.

Accepted Answer

A) prioritizing information 
B) writing shorter,more focused messages 
C) using a linear organization 
D) including longer paragraphs 
E) developing more focused messages 
A) prioritizing information 
B) writing shorter,more focused messages 
C) using a linear organization 
D) including longer paragraphs 
E) developing more focused messages

Question 2

Identify and describe the elements of an effective paragraph.

Accepted Answer

Paragraphs vary widely in length and for

Question 3

In business messages,using terms such as "if," "hope," and "trust" is

Accepted Answer

A) usually a bad idea since it takes away from the writer's credibility. 
B) a good way to show your modesty. 
C) common courtesy. 
D) acceptable for very formal contexts. 
E) a way to display a "you" attitude. 
A) usually a bad idea since it takes away from the writer's credibility. 
B) a good way to show your modesty. 
C) common courtesy. 
D) acceptable for very formal contexts. 
E) a way to display a "you" attitude.

Question 4

Most ________ express a concept,quality,or characteristic.Most ________ represent something you can see,touch,or visualize.

Accepted Answer

A) abstract words; concrete words 
B) interpretive words; explanatory words 
C) incisive words; generalized words 
D) selective words; common words 
E) generalized; abstract 
A) abstract words; concrete words 
B) interpretive words; explanatory words 
C) incisive words; generalized words 
D) selective words; common words 
E) generalized; abstract

Question 5

A(n)________ is a cluster of sentences related to the same general topic.

Accepted Answer

A) paradigm 
B) paraphrase 
C) paragraph 
D) classification 
E) illustration 
A) paradigm 
B) paraphrase 
C) paragraph 
D) classification 
E) illustration

Question 6

Breaking ideas down into specific categories uses ________ to develop a paragraph.

Accepted Answer

A) problem and solution 
B) illustration 
C) cause and effect 
D) comparison or contrast 
E) classification 
A) problem and solution 
B) illustration 
C) cause and effect 
D) comparison or contrast 
E) classification

Question 7

Select the sentence with the best "you" attitude.

Accepted Answer

A) Because your report was poorly written,we cannot accept it. 
B) Your report failed to meet company requirements. 
C) When we receive a report that is professional,we can act on your recommendations. 
D) Once your application is complete,you should receive a response within two weeks. 
E) You need to resubmit your report based on your lack of data. 
A) Because your report was poorly written,we cannot accept it. 
B) Your report failed to meet company requirements. 
C) When we receive a report that is professional,we can act on your recommendations. 
D) Once your application is complete,you should receive a response within two weeks. 
E) You need to resubmit your report based on your lack of data.

Question 8

Plain language is a style of writing

Accepted Answer

A) used only for casual correspondence. 
B) designed to make complex materials more understandable to the audience. 
C) aimed primarily at readers for whom English is a second language. 
D) inappropriate for business communication. 
E) used in industry to describe products and technical issues,but never in professional settings. 
A) used only for casual correspondence. 
B) designed to make complex materials more understandable to the audience. 
C) aimed primarily at readers for whom English is a second language. 
D) inappropriate for business communication. 
E) used in industry to describe products and technical issues,but never in professional settings.

Question 9

When you are criticizing or correcting,it is best to

Accepted Answer

A) focus on what the audience members can do to improve. 
B) emphasize the audience's mistakes so that they will not make the same ones again. 
C) be honest and call attention to the audience's failures or shortcomings. 
D) single out the guilty audience members as an example for everyone else to learn from. 
E) enlist a partner to echo and affirm your negative comments. 
A) focus on what the audience members can do to improve. 
B) emphasize the audience's mistakes so that they will not make the same ones again. 
C) be honest and call attention to the audience's failures or shortcomings. 
D) single out the guilty audience members as an example for everyone else to learn from. 
E) enlist a partner to echo and affirm your negative comments.

Question 10

Words such as "nevertheless," "however," "but," and "therefore"

Accepted Answer

A) are called pointer words. 
B) introduce modifiers. 
C) occur only in complex sentences. 
D) are useful for making transitions. 
E) are used as connotative words. 
A) are called pointer words. 
B) introduce modifiers. 
C) occur only in complex sentences. 
D) are useful for making transitions. 
E) are used as connotative words.

Question 11

It is best to limit your use of the word "you" in business messages if

Accepted Answer

A) you know your audience well. 
B) your organization prefers an informal,personal style. 
C) you are filling your audience's informational needs. 
D) it will make your message sound overly authoritative or accusing. 
E) it is being relayed digitally. 
A) you know your audience well. 
B) your organization prefers an informal,personal style. 
C) you are filling your audience's informational needs. 
D) it will make your message sound overly authoritative or accusing. 
E) it is being relayed digitally.

Question 12

When you want to develop a paragraph by showing how a general idea is broken into specific categories,which of these methods would you use?

Accepted Answer

A) illustration 
B) comparison and contrast 
C) cause and effect 
D) classification 
E) problem and solution 
A) illustration 
B) comparison and contrast 
C) cause and effect 
D) classification 
E) problem and solution

Question 13

How is the denotative meaning of a word different from its connotative meaning?

Accepted Answer

The denotative meaning is the

Question 14

List three strategies to become more sensitive to your audience's needs.

Accepted Answer

You should adopt the "you" att

Question 15

________ sentences express two or more independent but related thoughts of equal importance,usually joined by a coordinating conjunction.

Accepted Answer

A) Complex 
B) Compound 
C) Conjoined 
D) Compound-complex 
E) Simple-active 
A) Complex 
B) Compound 
C) Conjoined 
D) Compound-complex 
E) Simple-active

Question 16

Consider the following sentence: "Employee turnover has decreased significantly this quarter,so even though you may question Sam's training methods,you'll have to admit that his results are impressive." What type of sentence does it represent?

Accepted Answer

A) compound 
B) complex 
C) congruent 
D) compound-complex 
E) simple-run on 
A) compound 
B) complex 
C) congruent 
D) compound-complex 
E) simple-run on

Question 17

If you intend for your message to reach users of mobile devices,present the content in short paragraphs.

Accepted Answer

A) True 
 B)False

Question 18

Bob N.Zing,the Director of Human Resources at CAP Co,Inc.,has to write an internal message to announce impending layoffs across the company.Rather than addressing the layoffs directly,Bob decides to refer to them as restructuring operations and eliminating redundancies.In this case,these euphemisms

Accepted Answer

A) reflect the standards of ethical information. 
B) convey the "you attitude" for delivering bad news. 
C) help employees understand the gravity of the situation. 
D) fail to meet the "you" attitude test and ethical information standards. 
E) place an emotional burden on the reader. 
A) reflect the standards of ethical information. 
B) convey the "you attitude" for delivering bad news. 
C) help employees understand the gravity of the situation. 
D) fail to meet the "you" attitude test and ethical information standards. 
E) place an emotional burden on the reader.

Question 19

Select the sentence with the most positive emphasis.

Accepted Answer

A) We failed to complete the process audit on time. 
B) We hope to complete the process audit by Friday. 
C) We haven't completed the process audit. 
D) Because of Joan's inaccurate figures on the project,we are not finished with the process audit. 
E) We wish we could finish this interminable audit. 
A) We failed to complete the process audit on time. 
B) We hope to complete the process audit by Friday. 
C) We haven't completed the process audit. 
D) Because of Joan's inaccurate figures on the project,we are not finished with the process audit. 
E) We wish we could finish this interminable audit.

Question 20

Define bias-free language.

Accepted Answer

Bias-free language avoids words and phra

All of the following except ________ will help you write effective messages for mobile device users.

Identify and describe the elements of an effective paragraph.

In business messages,using terms such as "if," "hope," and "trust" is

Most express a concept,quality,or characteristic.Most represent something you can see,touch,or visualize.

A(n)________ is a cluster of sentences related to the same general topic.

Breaking ideas down into specific categories uses ________ to develop a paragraph.

Select the sentence with the best "you" attitude.

Plain language is a style of writing

When you are criticizing or correcting,it is best to

Words such as "nevertheless," "however," "but," and "therefore"

It is best to limit your use of the word "you" in business messages if

When you want to develop a paragraph by showing how a general idea is broken into specific categories,which of these methods would you use?

How is the denotative meaning of a word different from its connotative meaning?

List three strategies to become more sensitive to your audience's needs.

________ sentences express two or more independent but related thoughts of equal importance,usually joined by a coordinating conjunction.

Consider the following sentence: "Employee turnover has decreased significantly this quarter,so even though you may question Sam's training methods,you'll have to admit that his results are impressive." What type of sentence does it represent?

If you intend for your message to reach users of mobile devices,present the content in short paragraphs.

Bob N.Zing,the Director of Human Resources at CAP Co,Inc.,has to write an internal message to announce impending layoffs across the company.Rather than addressing the layoffs directly,Bob decides to refer to them as restructuring operations and eliminating redundancies.In this case,these euphemisms

Select the sentence with the most positive emphasis.

Define bias-free language.

Professional Communication in a Digital, social, mobile World

Collaboration, interpersonal Communication, and Business Etiquette

Communication Challenges in a Diverse, global Marketplace

Planning Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters

Exam 5: Writing Business Messages

All of the following except ________ will help you write effective messages for mobile device users.

Identify and describe the elements of an effective paragraph.

In business messages,using terms such as "if," "hope," and "trust" is

Most ________ express a concept,quality,or characteristic.Most ________ represent something you can see,touch,or visualize.

A(n)________ is a cluster of sentences related to the same general topic.

Breaking ideas down into specific categories uses ________ to develop a paragraph.

Select the sentence with the best "you" attitude.

Plain language is a style of writing

When you are criticizing or correcting,it is best to

Words such as "nevertheless," "however," "but," and "therefore"

It is best to limit your use of the word "you" in business messages if

When you want to develop a paragraph by showing how a general idea is broken into specific categories,which of these methods would you use?

How is the denotative meaning of a word different from its connotative meaning?

List three strategies to become more sensitive to your audience's needs.

________ sentences express two or more independent but related thoughts of equal importance,usually joined by a coordinating conjunction.

Consider the following sentence: "Employee turnover has decreased significantly this quarter,so even though you may question Sam's training methods,you'll have to admit that his results are impressive." What type of sentence does it represent?

If you intend for your message to reach users of mobile devices,present the content in short paragraphs.

Bob N.Zing,the Director of Human Resources at CAP Co,Inc.,has to write an internal message to announce impending layoffs across the company.Rather than addressing the layoffs directly,Bob decides to refer to them as restructuring operations and eliminating redundancies.In this case,these euphemisms

Select the sentence with the most positive emphasis.

Define bias-free language.

Professional Communication in a Digital, social, mobile World

Collaboration, interpersonal Communication, and Business Etiquette

Communication Challenges in a Diverse, global Marketplace

Planning Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters

Most express a concept,quality,or characteristic.Most represent something you can see,touch,or visualize.