Exam 10: Decisions Making in Organizations

According to image theory, decision-making is:

Table 10.2 Decision makers have a number of options available to them as to how to categorize and make decisions. Ray selected his job because he thought it simply felt like the right place to work. The organization and job seemed to fit his values and career goals. When the secretary that reports to Ray in his new job decides that she needs office supplies, she calls up central purchasing and places an order. But in order to get the new computer software she wants for her job, she has to get Ray to sign off on the purchase. After six months on the job Ray concludes that he needs an assistant. He writes up the job description, receives permission to recruit for the position. He receives about 150 resumes in the mail. He sets up interviews with the top 10 candidates. As he is interviewing candidate number four, he decides he meets all the criteria and offers him the job, which he accepts. -Refer to Table 10.2. The decision-making model Ray seems to be using in his recruiting/hiring efforts is the:

Whether groups perform better than individuals depends on the nature of the task performed and the expertise of the people involved.

The risk element in decision-making is the probability that the desired outcome will result from the decision.

In rational decision-making, a person seeks a prescriptive solution to a problem.

At Disney World, employees use ________ in order to make customers happy on the spot.

Defensive avoidance is the individual decision error of sticking to the very first idea that comes up in the process of making a decision.

Effective brainstorming requires:

Table 10.1 Brian, Chen, Adrienne, Sandra, and Jill are working on a company problem. Jill is deeply concerned for the company and how the solution will affect the personal development of employees. She is open to the others' suggestions and will tend to make her decision in the meeting. On the other hand, Brian wants a simple, clear, quick solution. He only gathers the minimum necessary information and tends to rest on rules or precedent to make his decision. Adrienne has just retired from a successful 20-year career in the Army as a logistics officer.In contrast to Brian, Chen enjoys the problem-solving process. He wants to look at a complex solution because he wants the best possible solution. Sandra is the facilitator of the group. She reminds the group to think of the solution's impact on the employees. Sandra has a strong future orientation and enjoys her role as facilitator because it allows her to initiate new ideas. -Refer to Table 10.1. Jill's decision-making style is apparently:

A person who prefers complex problems and is willing to use innovative methods would be most likely to use the ________.

According to image theory, the decision to adopt a course of action is based on a two-step process, known as the:

The nominal and Delphi techniques suffer from a similar drawback:

Research of group versus individual decision-making seems suggests that: