Exam 8: Improving Interpersonal Communication

If you're angry at someone, it's best to avoid which of the following strategies for responding to the other person?

Which step in the A-E-I-O-U Model of Conflict Resolution is represented in the following statement? "If both of us don't make a commitment to working on this full-time, we won't do a good job or get it done on time."

Acting out and forcefully expressing your anger by letting off steam does not reduce your anger; instead, it functions to make you and others even angrier.

Jose dislikes deadlines and often completes work assignments at the last minute. Generally, he likes to "go with the flow" and act spontaneously to situations. Which Myers-Briggs personality trait best describes Jose?

In the A-E-I-O-U Model of Conflict Resolution, the E stands for: Evaluate persuasive strategies for winning the argument.

Fiona is very outgoing and talkative. She loves getting to know people and working in groups. According to Myers-Briggs theory, Fiona is an introvert.

The integration-separation dialectic often surfaces when a child leaves home for college.

DESC is an acronym for the four steps to becoming more assertive: Describe, Evaluate, Support, and Care.

The Six-Step Model of Conflict Resolution (Preparation, Initiation, Confrontation, Consideration, Resolution, and Reevaluation) offers a series of steps to help you move a conflict toward successful resolution. Using an example of an interpersonal conflict, identify and explain each step in the model.

The A-E-I-O-U Model of Conflict Resolution is a way to communicate concerns and to suggest alternative actions. Using an example of an interpersonal conflict, identify and explain each step of the model.

If a colleague overlooks the fact that his best friend at work is always late, but criticizes you for arriving five minutes late to a staff meeting, which principle of interpersonal ethics has he violated?

Anger is an emotional reaction caused by the reactions and behaviors of others.

Identify and describe the two potential drawbacks to the collaborative approach to resolving conflict. Provide relevant examples for each of them.

In Uncoupling: How Relationships Come Apart, sociologist Diane Vaughan notes that a couple's breakup is rarely sudden. "Uncoupling" she writes, "begins with a(n) ____________." What word fills in the blank? Explain why Vaughan sees this factor as the cause. Then explain how effective interpersonal communication can build stronger relationships and closer bonds with another person.

If, according to Relational Dialectics Theory, you are negotiating the integration-separation dialectic, you are seeking a desire for both connection and independence.

The accommodation conflict style may be appropriate when you have strong feelings about an important issue or when immediate action is needed in an urgent situation.

People who are motivated to fulfill the needs of others tend to choose more competitive approaches to resolving conflict.

Identify and discuss three strategies for negotiating dialectic tensions. Provide relevant examples for each of the strategies discussed.

In the A-E-I-O-U Model of Conflict Resolution, the A stands for: Assume the other person means well.

From a cultural perspective, face is the positive image that you wish to create or preserve.