Question 1

Rather than taking an "either/or" response to an interpersonal problem, Relational Dialectics Theory recommends a "both/and" approach.

Accepted Answer

A) True 
 B)False  True

Question 2

Your textbook describes five major conflict styles. Which one or two styles do you tend to use in most conflict situations? Have these styles proven successful as constructive conflict strategies? In other words, when you are involved in a conflict, how well do you express disagreement in a way that respects others, helps you achieve your own goals, and promotes problem solving?

Accepted Answer

In most conflict situations, I tend to use a combination of the compromising and collaborating conflict styles. I find that these styles allow me to express my disagreement in a respectful manner while also working towards finding a solution that satisfies both parties involved.

I have found these styles to be successful as constructive conflict strategies because they allow for open communication and the consideration of different perspectives. By using these styles, I am able to express my own goals and concerns while also actively listening to the other party and working towards a mutually beneficial resolution.

Overall, I believe that my use of the compromising and collaborating conflict styles has been effective in promoting problem solving and maintaining respect for others in conflict situations. These styles have helped me to navigate conflicts in a way that allows for productive dialogue and the achievement of positive outcomes.

Question 3

If you are unable or unwilling to stand up for your own needs or the needs of others, you may be most comfortable relying on the avoidance conflict style.

Accepted Answer

A) True 
 B)False  True

Question 4

A study of email conflict resolution by Kathleen Valley found that

Accepted Answer

A)  we are more likely to resolve conflict online than in face-to-face situations. 
B)  e-mail negotiations are less likely to degenerate into unpleasant exchanges than face-to-face negotiation. 
C)  people are more willing to lie on e-mail. 
D)  people are more willing to say what they really believe in e-mail messages. 
E)  e-mail users are more flexible and more willing to resolve conflicts. 
A)  we are more likely to resolve conflict online than in face-to-face situations. 
B)  e-mail negotiations are less likely to degenerate into unpleasant exchanges than face-to-face negotiation. 
C)  people are more willing to lie on e-mail. 
D)  people are more willing to say what they really believe in e-mail messages. 
E)  e-mail users are more flexible and more willing to resolve conflicts.

Question 5

Many people avoid conflict because they do not understand the difference between

Accepted Answer

A)  right and wrong. 
B)  speaking to be understood rather than to win. 
C)  constructive and destructive conflicts. 
D)  talking and listening. 
E)  intellect and emotion. 
A)  right and wrong. 
B)  speaking to be understood rather than to win. 
C)  constructive and destructive conflicts. 
D)  talking and listening. 
E)  intellect and emotion.

Question 6

Dominique suggest a "give a little, get a little" approach to resolving a conflict with his roommate. What conflict style is he using?

Accepted Answer

A)  compromise 
B)  collaboration 
C)  avoidance 
D)  accommodation 
E)  competition 
A)  compromise 
B)  collaboration 
C)  avoidance 
D)  accommodation 
E)  competition

Question 7

Which step in the A-E-I-O-U Model of Conflict Resolution is represented in the following statement? "I want to share the responsibility and the work with you."

Accepted Answer

A)  Assume the other person means well. 
B)  Express your feelings. 
C)  Identify what you would like to happen. 
D)  Outcomes you expect should be made. 
E)  Understanding on a mutual basis is achieved. 
A)  Assume the other person means well. 
B)  Express your feelings. 
C)  Identify what you would like to happen. 
D)  Outcomes you expect should be made. 
E)  Understanding on a mutual basis is achieved.

Question 8

The correct order of steps in the Six-Step Model of Conflict Resolution is: Preparation, Initiation, Confrontation, Consideration, Resolution, and Reevaluation.

Accepted Answer

A) True 
 B)False

Question 9

The compromise conflict style is characterized by a high concern for others and a low concern for yourself.

Accepted Answer

A) True 
 B)False

Question 10

In the Six-Step Model of Conflict Resolution, the confrontation step involves asking yourself who is involved; what happened; and where, when, and why the conflict occurred.

Accepted Answer

A) True 
 B)False

Question 11

Marlene is spontaneous. She dislikes deadlines and usually does her work at the last minute. According to Myers-Briggs theory, Marlene is an introvert.

Accepted Answer

A) True 
 B)False

Question 12

Discuss the process of resolving conflict online. Is it more effective than doing so face-to-face? What behaviors are people more likely to exhibit when engaging in conflict online? What strategies may help you overcome some of the obstacles to resolving conflicts online? What factors do you need to take into account when using these strategies?

Accepted Answer

Resolving conflict online can be a compl

Question 13

If, according to Relational Dialectics Theory, you try to balance conflicting desires to be open and honest with another person, while also protecting your privacy, you are negotiating the stability-change dialectic.

Accepted Answer

A) True 
 B)False

Question 14

According to Myers-Briggs theory, if you like to "go with the flow" and "take things as they come," you would be classified as a perceiver.

Accepted Answer

A) True 
 B)False

Question 15

Craig gets bored with facts and details. He trusts his inspiration and intuition and prefers to focus on the big picture. According to Myers-Briggs theory, Craig is an intuitive.

Accepted Answer

A) True 
 B)False

Question 16

Your textbook describes five major conflict styles. Identify and explain each style. Under what circumstances would each style be appropriate? Which style fulfills everyone's interests without requiring significant sacrifices from individual members?

Accepted Answer

The five major conflict styles described

Question 17

Explain each of the four principles for evaluating the ethical challenges you face in interpersonal encounters: the Golden Rule, the Platinum Rule, the Principle of Generalizability, and the Test of Publicity.

Accepted Answer

The four principles for evaluating ethic

Question 18

The common folk sayings "opposites attract" and "birds of a feather flock together" illustrate beliefs about the contradictory nature of personal relationships.

Accepted Answer

A) True 
 B)False

Question 19

Tawana is very good at seeing the big picture. However, when other people discuss the details of a project or the intricacies of a budget spreadsheet, she tends to get bored. Which Myers-Briggs personality trait best describes Tawana?

Accepted Answer

A)  sensor 
B)  feeler 
C)  thinker 
D)  intuitive 
E)  perceiver 
A)  sensor 
B)  feeler 
C)  thinker 
D)  intuitive 
E)  perceiver

Question 20

Argumentativeness refers to your

Accepted Answer

A)  ability to think critically when arguing with others. 
B)  willingness to debate controversial issues with others. 
C)  readiness to accept the will of the majority in a discussion. 
D)  ability to construct valid arguments based on strong evidence. 
E)  willingness put aside your own needs in light of what others want. 
A)  ability to think critically when arguing with others. 
B)  willingness to debate controversial issues with others. 
C)  readiness to accept the will of the majority in a discussion. 
D)  ability to construct valid arguments based on strong evidence. 
E)  willingness put aside your own needs in light of what others want.

Rather than taking an "either/or" response to an interpersonal problem, Relational Dialectics Theory recommends a "both/and" approach.

If you are unable or unwilling to stand up for your own needs or the needs of others, you may be most comfortable relying on the avoidance conflict style.

A study of email conflict resolution by Kathleen Valley found that

Many people avoid conflict because they do not understand the difference between

Dominique suggest a "give a little, get a little" approach to resolving a conflict with his roommate. What conflict style is he using?

Which step in the A-E-I-O-U Model of Conflict Resolution is represented in the following statement? "I want to share the responsibility and the work with you."

The correct order of steps in the Six-Step Model of Conflict Resolution is: Preparation, Initiation, Confrontation, Consideration, Resolution, and Reevaluation.

The compromise conflict style is characterized by a high concern for others and a low concern for yourself.

In the Six-Step Model of Conflict Resolution, the confrontation step involves asking yourself who is involved; what happened; and where, when, and why the conflict occurred.

Marlene is spontaneous. She dislikes deadlines and usually does her work at the last minute. According to Myers-Briggs theory, Marlene is an introvert.

If, according to Relational Dialectics Theory, you try to balance conflicting desires to be open and honest with another person, while also protecting your privacy, you are negotiating the stability-change dialectic.

According to Myers-Briggs theory, if you like to "go with the flow" and "take things as they come," you would be classified as a perceiver.

Craig gets bored with facts and details. He trusts his inspiration and intuition and prefers to focus on the big picture. According to Myers-Briggs theory, Craig is an intuitive.

Your textbook describes five major conflict styles. Identify and explain each style. Under what circumstances would each style be appropriate? Which style fulfills everyone's interests without requiring significant sacrifices from individual members?

Explain each of the four principles for evaluating the ethical challenges you face in interpersonal encounters: the Golden Rule, the Platinum Rule, the Principle of Generalizability, and the Test of Publicity.

The common folk sayings "opposites attract" and "birds of a feather flock together" illustrate beliefs about the contradictory nature of personal relationships.

Tawana is very good at seeing the big picture. However, when other people discuss the details of a project or the intricacies of a budget spreadsheet, she tends to get bored. Which Myers-Briggs personality trait best describes Tawana?

Argumentativeness refers to your

Human Communication

Understanding Your Self

Adapting to Others

Listening

Verbal Communication

Nonverbal Communication

Understanding Interpersonal Relationships

Professional Relationships

Working in Groups

Group Decision Making and Problem Solving

Planning Your Presentation

Content and Organization

Language and Delivery

Speaking to Inform

Speaking to Persuade

Filters

Exam 8: Improving Interpersonal Communication

Rather than taking an "either/or" response to an interpersonal problem, Relational Dialectics Theory recommends a "both/and" approach.

If you are unable or unwilling to stand up for your own needs or the needs of others, you may be most comfortable relying on the avoidance conflict style.

A study of email conflict resolution by Kathleen Valley found that

Many people avoid conflict because they do not understand the difference between

Dominique suggest a "give a little, get a little" approach to resolving a conflict with his roommate. What conflict style is he using?

Which step in the A-E-I-O-U Model of Conflict Resolution is represented in the following statement? "I want to share the responsibility and the work with you."

The correct order of steps in the Six-Step Model of Conflict Resolution is: Preparation, Initiation, Confrontation, Consideration, Resolution, and Reevaluation.

The compromise conflict style is characterized by a high concern for others and a low concern for yourself.

In the Six-Step Model of Conflict Resolution, the confrontation step involves asking yourself who is involved; what happened; and where, when, and why the conflict occurred.

Marlene is spontaneous. She dislikes deadlines and usually does her work at the last minute. According to Myers-Briggs theory, Marlene is an introvert.

If, according to Relational Dialectics Theory, you try to balance conflicting desires to be open and honest with another person, while also protecting your privacy, you are negotiating the stability-change dialectic.

According to Myers-Briggs theory, if you like to "go with the flow" and "take things as they come," you would be classified as a perceiver.

Craig gets bored with facts and details. He trusts his inspiration and intuition and prefers to focus on the big picture. According to Myers-Briggs theory, Craig is an intuitive.

Your textbook describes five major conflict styles. Identify and explain each style. Under what circumstances would each style be appropriate? Which style fulfills everyone's interests without requiring significant sacrifices from individual members?

Explain each of the four principles for evaluating the ethical challenges you face in interpersonal encounters: the Golden Rule, the Platinum Rule, the Principle of Generalizability, and the Test of Publicity.

The common folk sayings "opposites attract" and "birds of a feather flock together" illustrate beliefs about the contradictory nature of personal relationships.

Tawana is very good at seeing the big picture. However, when other people discuss the details of a project or the intricacies of a budget spreadsheet, she tends to get bored. Which Myers-Briggs personality trait best describes Tawana?

Argumentativeness refers to your

Human Communication

Understanding Your Self

Adapting to Others

Listening

Verbal Communication

Nonverbal Communication

Understanding Interpersonal Relationships

Professional Relationships

Working in Groups

Group Decision Making and Problem Solving

Planning Your Presentation

Content and Organization

Language and Delivery

Speaking to Inform

Speaking to Persuade

Filters