Exam 9: Professional Relationships

Research has found that 90 percent of employees admitted to engaging in gossip, and that 75 percent revealed a coworker's secret to at least two other employees on the same day the secret was shared.

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(True/False)

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Question 1

Correct Answer:

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True

A certain amount of gossip and small talk at work helps people feel closer to their coworkers.

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Question 2

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True

Describe three strategies for leaving a job on good terms and handling your resignation with professionalism and courtesy.

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(Essay)

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Question 3

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1. Give ample notice: When resigning from a job, it's important to give your employer ample notice to allow for a smooth transition. The standard notice period is two weeks, but if possible, offering more time can be greatly appreciated. This shows respect for your employer and allows them to make necessary arrangements to fill your position.

2. Offer to help with the transition: In addition to giving notice, offering to help with the transition can leave a positive impression. This can include training your replacement, creating a transition plan, or documenting your responsibilities to make it easier for the next person to step into your role. By showing that you are committed to ensuring a smooth handover, you demonstrate professionalism and consideration for your colleagues and employer.

3. Express gratitude and maintain a positive attitude: When resigning, it's important to express gratitude for the opportunities and experiences you've had at the company. Thank your employer and colleagues for their support and guidance, and maintain a positive attitude during your remaining time at the job. This can help leave a lasting impression and ensure that you leave on good terms.

Overall, handling your resignation with professionalism and courtesy involves giving ample notice, offering to help with the transition, and expressing gratitude and maintaining a positive attitude. By following these strategies, you can leave your job on good terms and maintain positive relationships with your employer and colleagues.

Customer relations also include the way students are treated at a college and the way police officers treat crime victims.

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Question 4

For supervisors, success largely depends on their ability to organize the work of their subordinates.

(True/False)

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Question 5

List three different types of professional relationships described in Chapter 9, "Professional Relationships." Provide an example of each type to demonstrate your understanding of how these professional relationships differ. Identify at least one type of interpersonal communication problem that can occur in each type of relationship.

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Question 6

In general, employees should not help a customer if it isn't part of their job and should not volunteer to assist customers unless they ask for help.

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Question 7

Research indicates that approximately __________ percent of applicants lie on a resume or in a job interview.

(Multiple Choice)

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Question 8

Research reveals that, when confronted with or witnessing sexual harassment, many people feel uncomfortable and fail to report the behavior.

(True/False)

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Question 9

Before ending a job interview, interviewers often ask if you have additional questions. Provide three questions and explain why they are good questions to ask in an interview. In other words, how can these questions help you make a positive impression on your interviewer(s)?

(Essay)

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Question 10

During a job interview, Patti is asked what to explain what she means by a "difficulty client" in reference to something she said in one of her earlier responses. Patti was asked what type of question?

(Multiple Choice)

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Question 11

Draft an email to employees outlining your organization's policy on office gossip. Your email message should demonstrate your understanding of the strategies for managing workplace gossip.

(Essay)

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Question 12

The typical American will change careers approximately seven times.

(True/False)

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Question 13

You can enhance your first impression in a job interview by using a posture that appears relaxed but not too casual.

(True/False)

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Question 14

Mixing personal and professional relationships at work can be difficult for all of the following reasons except:

(Multiple Choice)

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Question 15

"How many more years do you plan to work before retiring?" is a reasonable, appropriate, and legal job interview question.

(True/False)

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Question 16

Professional relationships include superior-subordinate, coworker, friend-romantic relationships, and customer relationships.

(True/False)

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Question 17

Sexual harassment includes sexually demeaning or offensive communication, such as circulating sexually explicit messages and jokes via email, posting sexual images in staff rooms, or making sexually demeaning comments about a coworker.

(True/False)

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Question 18

Gossip serves an important social function in organizations because it can

(Multiple Choice)

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Question 19

Of the six criteria for a satisfying coworker relationship, interdependence reflects whether both of you have complementary skills and need one another to do the job.

(True/False)

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Question 20

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Research has found that 90 percent of employees admitted to engaging in gossip, and that 75 percent revealed a coworker's secret to at least two other employees on the same day the secret was shared.

A certain amount of gossip and small talk at work helps people feel closer to their coworkers.

Describe three strategies for leaving a job on good terms and handling your resignation with professionalism and courtesy.

Customer relations also include the way students are treated at a college and the way police officers treat crime victims.

For supervisors, success largely depends on their ability to organize the work of their subordinates.

In general, employees should not help a customer if it isn't part of their job and should not volunteer to assist customers unless they ask for help.

Research indicates that approximately __________ percent of applicants lie on a resume or in a job interview.

Research reveals that, when confronted with or witnessing sexual harassment, many people feel uncomfortable and fail to report the behavior.

Before ending a job interview, interviewers often ask if you have additional questions. Provide three questions and explain why they are good questions to ask in an interview. In other words, how can these questions help you make a positive impression on your interviewer(s)?

During a job interview, Patti is asked what to explain what she means by a "difficulty client" in reference to something she said in one of her earlier responses. Patti was asked what type of question?

Draft an email to employees outlining your organization's policy on office gossip. Your email message should demonstrate your understanding of the strategies for managing workplace gossip.

The typical American will change careers approximately seven times.

You can enhance your first impression in a job interview by using a posture that appears relaxed but not too casual.

Mixing personal and professional relationships at work can be difficult for all of the following reasons except:

"How many more years do you plan to work before retiring?" is a reasonable, appropriate, and legal job interview question.

Professional relationships include superior-subordinate, coworker, friend-romantic relationships, and customer relationships.

Sexual harassment includes sexually demeaning or offensive communication, such as circulating sexually explicit messages and jokes via email, posting sexual images in staff rooms, or making sexually demeaning comments about a coworker.

Gossip serves an important social function in organizations because it can

Of the six criteria for a satisfying coworker relationship, interdependence reflects whether both of you have complementary skills and need one another to do the job.

Human Communication

Understanding Your Self

Adapting to Others

Listening

Verbal Communication

Nonverbal Communication

Understanding Interpersonal Relationships

Improving Interpersonal Communication

Working in Groups

Group Decision Making and Problem Solving

Planning Your Presentation

Content and Organization

Language and Delivery

Speaking to Inform

Speaking to Persuade

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