Exam 9: Professional Relationships

Researchers who study the nature of professional relationships report that 85 percent of managers are seen as unfit for their jobs.

Which of the following is not one of the most common job interview mistakes identified by senior executives?

How do workplace romances differ from sexual harassment? Provide two examples of sexual harassment that demonstrate your understanding of the wide range of behaviors that can be categorized as sexual harassment.

Identify four strategies you could use to help calm an unruly customer and promote effective problem solving.

The marketing department in an organization may develop different customs than the accounting department across the hall. What term best describes how the two departments can be a part of the same organization but have different customs?

In preparing for a job interview, your textbook suggests that you assess your strengths and weaknesses. Explain how to accomplish this goal. Then, answer the following two interview questions for a hypothetical job: (1) In terms of this job, what is your greatest strength? and (2) In terms of this job, what is your greatest weakness?

Identify and discuss three supervisory strategies for promoting trust and openness. Provide a description of each strategy, as well as an example that demonstrates your understanding of the strategy.

An organizational subculture can be defined as a group of people who engage in behavior and share values that are different from the larger organizational culture.

In his book, How to Deal with Difficult People, Hal Plotkin recommends a six-step approach to providing feedback to difficult people at work in order to help them realize their full potential. Identify and describe three of these strategies. Provide an example of each strategy you choose to demonstrate how you would use it with a difficult colleague or subordinate.

Sexual harassment is usually an isolated incident at work.

Of the six criteria for a satisfying coworker relationship, interdependence reflects whether both of you have complementary skills and need one another to do the job.

Why do businesses curb or express concern about the amount of time employees use computers for personal communication while they're on the job?

About 40 to 60 percent of employees say they have been involved in at least one workplace romance.

Good customer relations assume that customers should follow company policies in order to deserve help and should be told when they are wrong.

"Have you ever made presentations using PowerPoint software?" is an example of a(n) __________ question.

"Do you think the ability to work well in a group is just as important as the ability to perform routine technical tasks?" is an example of a leading question.

Effective customer relations entail separating the issues from the emotions because rude customers may have legitimate complaints and only be expressing frustration.

During a job interview, Juan is asked what he would do if he was running behind schedule and wasn't going to be able to meet the client's deadline. Juan was asked what type of question?