Question 1

At the center of organizational culture are

Accepted Answer

A)  espoused values. 
B)  visible culture. 
C)  perceived values. 
D)  core values. 
A)  espoused values. 
B)  visible culture. 
C)  perceived values. 
D)  core values.

Question 2

What is the final stage in Lewin's three-step model of organizational change?

Accepted Answer

A)  Unfreezing 
B)  Refreezing 
C)  Changing 
D)  Force field analysis 
A)  Unfreezing 
B)  Refreezing 
C)  Changing 
D)  Force field analysis

Question 3

PepsiCo's phrase "We take eagles and teach them to fly in formation" is an example of which approach to reinforcing culture?

Accepted Answer

A)  Symbols 
B)  Stories 
C)  Leadership 
D)  Language 
A)  Symbols 
B)  Stories 
C)  Leadership 
D)  Language

Question 4

Southwest's culture of "be happy, enjoy your work, and make customers smile" was reinforced by

Accepted Answer

A)  Herb Kelleher's leadership. 
B)  stories of how Southwest was founded. 
C)  language and acronyms used throughout the airline industry. 
D)  all of the above 
A)  Herb Kelleher's leadership. 
B)  stories of how Southwest was founded. 
C)  language and acronyms used throughout the airline industry. 
D)  all of the above

Question 5

When the local police department hosts an event to honor an act of heroism by an officer, this is an example of

Accepted Answer

A)  cultural symbols. 
B)  company rituals. 
C)  language. 
D)  company stories. 
A)  cultural symbols. 
B)  company rituals. 
C)  language. 
D)  company stories.

Question 6

What are the key functions performed by culture?

Accepted Answer

Key functions performed by cul

Question 7

Contrast formal and informal socialization.

Accepted Answer

Formal socialization occurs when an empl

Question 8

The most obvious aspect of an organization's culture is

Accepted Answer

A)  espoused values. 
B)  visible culture. 
C)  perceived values. 
D)  core values. 
A)  espoused values. 
B)  visible culture. 
C)  perceived values. 
D)  core values.

Question 9

Discuss sources of resistance to change.

Accepted Answer

Some of the major reasons for resistance

Question 10

Discuss the founder's role in influencing corporate culture.

Accepted Answer

The culture of an organization normally

Question 11

Don Fisher's unsuccessful search for a pair of Levi jeans in San Francisco eventually led to the launch of the Gap Stores. As new hires hear this, the organizational culture is sustained by this example of

Accepted Answer

A)  symbols 
B)  stories. 
C)  leadership. 
D)  language. 
A)  symbols 
B)  stories. 
C)  leadership. 
D)  language.

Question 12

Discuss a strong versus weak culture.

Accepted Answer

A strong culture pressures people to do

Question 13

Employees of the Acme Company work together to attain goals, because they are internally motivated. The Acme Company's culture is most likely a(n)

Accepted Answer

A)  traditional control culture. 
B)  employee involvement culture. 
C)  strong culture. 
D)  uniform culture. 
A)  traditional control culture. 
B)  employee involvement culture. 
C)  strong culture. 
D)  uniform culture.

Question 14

Which of the following is not true of subcultures?

Accepted Answer

A)  Subcultures are not generally seen in uniform cultures. 
B)  Subcultures can be problematic when employees across interdependent units must work closely together. 
C)  In a large organization, different subcultures may be found in different parts of the organization. 
D)  When divisions are largely autonomous with different strategies, it may make sense for them to have subcultures. 
A)  Subcultures are not generally seen in uniform cultures. 
B)  Subcultures can be problematic when employees across interdependent units must work closely together. 
C)  In a large organization, different subcultures may be found in different parts of the organization. 
D)  When divisions are largely autonomous with different strategies, it may make sense for them to have subcultures.

Question 15

Which of the following describes organizational culture?

Accepted Answer

A)  A system of shared values, assumptions, beliefs, and norms that unite members of an organization 
B)  Reflects "the way things are done around here" 
C)  The personality of the organization 
D)  all of the above 
A)  A system of shared values, assumptions, beliefs, and norms that unite members of an organization 
B)  Reflects "the way things are done around here" 
C)  The personality of the organization 
D)  all of the above

Question 16

Which type of culture emphasizes the chain of command and relies on top-down control?

Accepted Answer

A)  Traditional control culture 
B)  Employee involvement culture 
C)  Strong culture 
D)  Uniform culture 
A)  Traditional control culture 
B)  Employee involvement culture 
C)  Strong culture 
D)  Uniform culture

Question 17

According to Lewin, when the driving forces and restraining forces are evenly balanced, the organization does not change.

Accepted Answer

A) True 
 B)False

Question 18

Employees learn what the company truly values by

Accepted Answer

A)  reading the corporate credo. 
B)  listening to top management. 
C)  watching where scarce resources are spent. 
D)  attending orientation sessions. 
A)  reading the corporate credo. 
B)  listening to top management. 
C)  watching where scarce resources are spent. 
D)  attending orientation sessions.

Question 19

Which type of change allows for advance preparation?

Accepted Answer

A)  Technological 
B)  Planned 
C)  Unplanned 
D)  Dynamic 
A)  Technological 
B)  Planned 
C)  Unplanned 
D)  Dynamic

Question 20

Which of the following will be most effective in communicating the value a firm truly places on innovation?

Accepted Answer

A)  The number of times the word innovation is used in speeches 
B)  The number of times the word innovation is used in company brochures and marketing material 
C)  The extent to which research & development budgets are the first cuts during economic hardship 
D)  The number of patents the company holds 
A)  The number of times the word innovation is used in speeches 
B)  The number of times the word innovation is used in company brochures and marketing material 
C)  The extent to which research & development budgets are the first cuts during economic hardship 
D)  The number of patents the company holds

At the center of organizational culture are

What is the final stage in Lewin's three-step model of organizational change?

PepsiCo's phrase "We take eagles and teach them to fly in formation" is an example of which approach to reinforcing culture?

Southwest's culture of "be happy, enjoy your work, and make customers smile" was reinforced by

When the local police department hosts an event to honor an act of heroism by an officer, this is an example of

What are the key functions performed by culture?

Contrast formal and informal socialization.

The most obvious aspect of an organization's culture is

Discuss sources of resistance to change.

Discuss the founder's role in influencing corporate culture.

Don Fisher's unsuccessful search for a pair of Levi jeans in San Francisco eventually led to the launch of the Gap Stores. As new hires hear this, the organizational culture is sustained by this example of

Discuss a strong versus weak culture.

Employees of the Acme Company work together to attain goals, because they are internally motivated. The Acme Company's culture is most likely a(n)

Which of the following is not true of subcultures?

Which of the following describes organizational culture?

Which type of culture emphasizes the chain of command and relies on top-down control?

According to Lewin, when the driving forces and restraining forces are evenly balanced, the organization does not change.

Employees learn what the company truly values by

Which type of change allows for advance preparation?

Which of the following will be most effective in communicating the value a firm truly places on innovation?

Management and Its Evolution

The Culture of Management

Managing Social Responsibility and Ethics

Managing the Planning Process

Decision Making

Strategic Management

Entrepreneurship and Innovation

Managing the Structure and Design of Organizations

Human Resource Management

Managing Employee Diversity

Leadership in Management

Managing Teams

Managing Communication

Operation and Information System Management

Filters

Exam 4: Managing Organizational Culture and Change

At the center of organizational culture are

What is the final stage in Lewin's three-step model of organizational change?

PepsiCo's phrase "We take eagles and teach them to fly in formation" is an example of which approach to reinforcing culture?

Southwest's culture of "be happy, enjoy your work, and make customers smile" was reinforced by

When the local police department hosts an event to honor an act of heroism by an officer, this is an example of

What are the key functions performed by culture?

Contrast formal and informal socialization.

The most obvious aspect of an organization's culture is

Discuss sources of resistance to change.

Discuss the founder's role in influencing corporate culture.

Don Fisher's unsuccessful search for a pair of Levi jeans in San Francisco eventually led to the launch of the Gap Stores. As new hires hear this, the organizational culture is sustained by this example of

Discuss a strong versus weak culture.

Employees of the Acme Company work together to attain goals, because they are internally motivated. The Acme Company's culture is most likely a(n)

Which of the following is not true of subcultures?

Which of the following describes organizational culture?

Which type of culture emphasizes the chain of command and relies on top-down control?

According to Lewin, when the driving forces and restraining forces are evenly balanced, the organization does not change.

Employees learn what the company truly values by

Which type of change allows for advance preparation?

Which of the following will be most effective in communicating the value a firm truly places on innovation?

Management and Its Evolution

The Culture of Management

Managing Social Responsibility and Ethics

Managing the Planning Process

Decision Making

Strategic Management

Entrepreneurship and Innovation

Managing the Structure and Design of Organizations

Human Resource Management

Managing Employee Diversity

Leadership in Management

Managing Teams

Managing Communication

Operation and Information System Management

Filters