Question 1

What is the Hawthorne effect?

Accepted Answer

The Hawthorne effect was discovered duri

Question 2

List Mintzberg's managerial roles.

Accepted Answer

Mintzberg's managerial roles are grouped

Question 3

Which approach to management would suggest that if Marcus has more knowledge of the work process than his manager, then the manager should act more in the role of coach than monitor or supervisor?

Accepted Answer

A)  The administrative perspective 
B)  The bureaucratic perspective 
C)  The behavioral perspective 
D)  The quality perspective 
A)  The administrative perspective 
B)  The bureaucratic perspective 
C)  The behavioral perspective 
D)  The quality perspective

Question 4

The percentage of unionized workers

Accepted Answer

A)  has increased in the manufacturing sector. 
B)  has declined to less than 10% in 2012. 
C)  has focused very successfully on white collar workers. 
D)  continues to remain about the same since the 1940s. 
A)  has increased in the manufacturing sector. 
B)  has declined to less than 10% in 2012. 
C)  has focused very successfully on white collar workers. 
D)  continues to remain about the same since the 1940s.

Question 5

Which activity would reflect a manager engaging in the organizing function?

Accepted Answer

A)  Setting future objectives 
B)  Communicating organizational goals 
C)  Collecting quality feedback 
D)  Delegating tasks 
A)  Setting future objectives 
B)  Communicating organizational goals 
C)  Collecting quality feedback 
D)  Delegating tasks

Question 6

When reliability and efficiency are most important to a business, which approach to management is likely to be the best?

Accepted Answer

A)  Bureaucratic approach 
B)  Administrative approach 
C)  Scientific management 
D)  Total quality management 
A)  Bureaucratic approach 
B)  Administrative approach 
C)  Scientific management 
D)  Total quality management

Question 7

Time and motion studies using the stopwatch and motion picture camera to improve workplace efficiencies were introduced by

Accepted Answer

A)  Henry Ford. 
B)  Frederick Taylor. 
C)  Henry Gantt. 
D)  Frank and Lillian Gilbreth. 
A)  Henry Ford. 
B)  Frederick Taylor. 
C)  Henry Gantt. 
D)  Frank and Lillian Gilbreth.

Question 8

Contrast the behavioral and operational perspectives on management.

Accepted Answer

The behavioral perspective incorporates

Question 9

Which of the following studies suggested that the influence of the work group may be as significant as the influence of the supervisor?

Accepted Answer

A)  McGregor's Theory X 
B)  Deming's TQM 
C)  Taylor's Midvale Steel studies 
D)  The Hawthorne studies 
A)  McGregor's Theory X 
B)  Deming's TQM 
C)  Taylor's Midvale Steel studies 
D)  The Hawthorne studies

Question 10

Which of the following should organizations avoid when trying to reinforce the team concept?

Accepted Answer

A)  Give autonomy to teams to make their own decisions. 
B)  Reward the contributions of individual employees. 
C)  Select team members who are different yet complement each other. 
D)  Support teams whose task is to think outside the box. 
A)  Give autonomy to teams to make their own decisions. 
B)  Reward the contributions of individual employees. 
C)  Select team members who are different yet complement each other. 
D)  Support teams whose task is to think outside the box.

Question 11

Discuss Adam Smith's contribution to early management thought.

Accepted Answer

Adam Smith was the first to recognize th

Question 12

When managers are measuring performance, comparing it to objectives, implementing necessary changes, and monitoring progress, which function of management are they performing?

Accepted Answer

A)  Planning 
B)  Controlling 
C)  Organizing 
D)  Leading 
A)  Planning 
B)  Controlling 
C)  Organizing 
D)  Leading

Question 13

With today's more decentralized organizations, which of the following is likely to occur?

Accepted Answer

A)  Employees are less likely to be asked to manage themselves. 
B)  Employees have less autonomy to set their own objectives. 
C)  Employees are not encouraged to use their own expertise. 
D)  Employees are less dependent on supervisors to tell them what to do 
A)  Employees are less likely to be asked to manage themselves. 
B)  Employees have less autonomy to set their own objectives. 
C)  Employees are not encouraged to use their own expertise. 
D)  Employees are less dependent on supervisors to tell them what to do

Question 14

Discuss the modular organization and the role of outsourcing.

Accepted Answer

The modular organization is also called

Question 15

The three categories of Mintzberg's managerial roles are

Accepted Answer

A)  interpersonal, informational, and decisional. 
B)  planning, organizing, and leading. 
C)  entrepreneur, disturbance handler, and negotiator. 
D)  monitor, disseminator, and spokesperson. 
A)  interpersonal, informational, and decisional. 
B)  planning, organizing, and leading. 
C)  entrepreneur, disturbance handler, and negotiator. 
D)  monitor, disseminator, and spokesperson.

Question 16

The operational perspective on management attempted to discover the one best way of doing a job.

Accepted Answer

A) True 
 B)False

Question 17

John, the marketing manager overseeing the launch of his company's new product, is considered a strategic manager.

Accepted Answer

A) True 
 B)False

Question 18

When an organization recognizes that they can reach the same goals through a number of different routes, they are demonstrating

Accepted Answer

A)  synergy. 
B)  a closed system. 
C)  a subsystem. 
D)  equifinality. 
A)  synergy. 
B)  a closed system. 
C)  a subsystem. 
D)  equifinality.

Question 19

Which of the following quality experts advanced the use of statistics for constant quality improvement and assisted Japanese business leaders after World War II?

Accepted Answer

A)  W. Edward Deming 
B)  Joseph M. Juran 
C)  Phillip Crosby 
D)  Arnand V. Feigenbaum 
A)  W. Edward Deming 
B)  Joseph M. Juran 
C)  Phillip Crosby 
D)  Arnand V. Feigenbaum

Question 20

What phenomenon suggests that when a manager shows concern for employees, their motivation and productivity levels are likely to improve?

Accepted Answer

A)  The halo effect 
B)  The Hawthorne effect 
C)  The horn effect 
D)  The Mayo effect 
A)  The halo effect 
B)  The Hawthorne effect 
C)  The horn effect 
D)  The Mayo effect

What is the Hawthorne effect?

List Mintzberg's managerial roles.

Which approach to management would suggest that if Marcus has more knowledge of the work process than his manager, then the manager should act more in the role of coach than monitor or supervisor?

The percentage of unionized workers

Which activity would reflect a manager engaging in the organizing function?

When reliability and efficiency are most important to a business, which approach to management is likely to be the best?

Time and motion studies using the stopwatch and motion picture camera to improve workplace efficiencies were introduced by

Contrast the behavioral and operational perspectives on management.

Which of the following studies suggested that the influence of the work group may be as significant as the influence of the supervisor?

Which of the following should organizations avoid when trying to reinforce the team concept?

Discuss Adam Smith's contribution to early management thought.

When managers are measuring performance, comparing it to objectives, implementing necessary changes, and monitoring progress, which function of management are they performing?

With today's more decentralized organizations, which of the following is likely to occur?

Discuss the modular organization and the role of outsourcing.

The three categories of Mintzberg's managerial roles are

The operational perspective on management attempted to discover the one best way of doing a job.

John, the marketing manager overseeing the launch of his company's new product, is considered a strategic manager.

When an organization recognizes that they can reach the same goals through a number of different routes, they are demonstrating

Which of the following quality experts advanced the use of statistics for constant quality improvement and assisted Japanese business leaders after World War II?

What phenomenon suggests that when a manager shows concern for employees, their motivation and productivity levels are likely to improve?

The Culture of Management

Managing Social Responsibility and Ethics

Managing Organizational Culture and Change

Managing the Planning Process

Decision Making

Strategic Management

Entrepreneurship and Innovation

Managing the Structure and Design of Organizations

Human Resource Management

Managing Employee Diversity

Leadership in Management

Managing Teams

Managing Communication

Operation and Information System Management

Filters

Exam 1: Management and Its Evolution

What is the Hawthorne effect?

List Mintzberg's managerial roles.

Which approach to management would suggest that if Marcus has more knowledge of the work process than his manager, then the manager should act more in the role of coach than monitor or supervisor?

The percentage of unionized workers

Which activity would reflect a manager engaging in the organizing function?

When reliability and efficiency are most important to a business, which approach to management is likely to be the best?

Time and motion studies using the stopwatch and motion picture camera to improve workplace efficiencies were introduced by

Contrast the behavioral and operational perspectives on management.

Which of the following studies suggested that the influence of the work group may be as significant as the influence of the supervisor?

Which of the following should organizations avoid when trying to reinforce the team concept?

Discuss Adam Smith's contribution to early management thought.

When managers are measuring performance, comparing it to objectives, implementing necessary changes, and monitoring progress, which function of management are they performing?

With today's more decentralized organizations, which of the following is likely to occur?

Discuss the modular organization and the role of outsourcing.

The three categories of Mintzberg's managerial roles are

The operational perspective on management attempted to discover the one best way of doing a job.

John, the marketing manager overseeing the launch of his company's new product, is considered a strategic manager.

When an organization recognizes that they can reach the same goals through a number of different routes, they are demonstrating

Which of the following quality experts advanced the use of statistics for constant quality improvement and assisted Japanese business leaders after World War II?

What phenomenon suggests that when a manager shows concern for employees, their motivation and productivity levels are likely to improve?

The Culture of Management

Managing Social Responsibility and Ethics

Managing Organizational Culture and Change

Managing the Planning Process

Decision Making

Strategic Management

Entrepreneurship and Innovation

Managing the Structure and Design of Organizations

Human Resource Management

Managing Employee Diversity

Leadership in Management

Managing Teams

Managing Communication

Operation and Information System Management

Filters