Exam 7: Management, Leadership, and the Internal Organization

MATCHING Complete the following using the terms listed. -_____ is the process of dividing work activities into units within an organization.

Human skills involve _____.

What is the first step in the strategic planning process?

The corporate culture of an organization is typically shaped by employees rather than managers.

In an organization with a strong corporate culture, _____.

Define centralization and decentralization. Provide an example.

A fast food joint has decided to add a pork sandwich to its menu. This is an example of a(n) _____.

List the steps involved in the decision-making process.

Differentiate among the three levels of management and their corresponding responsibilities.

Which of the following job titles is an example of a staff position?

Angelo is part of a strategic planning team. He has identified that his company is a low-cost producer in its industry. This should be listed on a SWOT analysis as a(n) _____.

MATCHING Complete the following using the terms listed. -A _____ is a hierarchy of managers and workers which lets everyone know who is in charge.

Define operational planning. How is this different from strategic planning? Provide an example.

Democratic leaders give their subordinates the authority to make all decisions.

Sarah believes in empowering the employees in her department. Sarah is most likely to be a(n) _____ leader.

Jamila, director of admissions at GHK Hospital, frequently seeks input from her subordinates on issues relating to her department. Jamila is most likely to be considered a(n) _____ leader.

MATCHING Complete the following using the terms listed. -The number of employees a manager supervises is referred to as the _____.

Leaders establish their power through all of the following sources EXCEPT their _____.

Great leaders never show empathy.

Tactical planning guides the current and near-term activities required to implement company-wide strategies.