Question 1

Services are classified according to the extent of customer contact.Identify and briefly discuss the two types.

Accepted Answer

- high-contact system: a system in which

Question 2

When raw materials are converted into finished goods,________ utility has been created.

Accepted Answer

A)  form 
B)  time 
C)  ownership 
D)  place 
E)  none of these 
A)  form 
B)  time 
C)  ownership 
D)  place 
E)  none of these

Question 3

Identify the three qualities that distinguish services from goods.

Accepted Answer

Service qualities include intangibility

Question 4

Location planning for low-contact services is less restricted than it is for high-contact services.

Accepted Answer

A) True 
 B)False

Question 5

Firms that make tangible products (radios,newspapers,buses,textbooks)are engaged in service operations.

Accepted Answer

A) True 
 B)False

Question 6

In terms of business strategy as a driver of operations,3M uses the _________ strategy,while FedEx uses the _________ strategy.

Accepted Answer

A)  quality; dependability 
B)  flexibility; dependability 
C)  quality; flexibility 
D)  lower price; quality 
E)  lower price; flexibility 
A)  quality; dependability 
B)  flexibility; dependability 
C)  quality; flexibility 
D)  lower price; quality 
E)  lower price; flexibility

Question 7

Service businesses must locate close to their clients.

Accepted Answer

A) True 
 B)False

Question 8

Product layouts are efficient,but inflexible.

Accepted Answer

A) True 
 B)False

Question 9

When comparing manufacturing and service operations,it is correct to say that

Accepted Answer

A)  only manufacturing operations transform raw materials into finished products. 
B)  most service operations are pure service. 
C)  service operations are more complex than goods production. 
D)  quality considerations are defined and managed in a similar way in both the service sector and in manufacturing operations. 
E)  All of these statements are correct. 
A)  only manufacturing operations transform raw materials into finished products. 
B)  most service operations are pure service. 
C)  service operations are more complex than goods production. 
D)  quality considerations are defined and managed in a similar way in both the service sector and in manufacturing operations. 
E)  All of these statements are correct.

Question 10

An artist working with steel uses which type of process the most?

Accepted Answer

A)  Transport processes 
B)  Clerical processes 
C)  Fabrication processes 
D)  Assembly processes 
E)  Chemical processes 
A)  Transport processes 
B)  Clerical processes 
C)  Fabrication processes 
D)  Assembly processes 
E)  Chemical processes

Question 11

Explain what "utility" means and identify the four types of utility.

Accepted Answer

- a product's abilit

Question 12

Although companies are often classified as either goods producers or service providers,the boundary is often blurred.

Accepted Answer

A) True 
 B)False

Question 13

What is a Gantt chart?

Accepted Answer

A Gantt chart is a production

Question 14

The type of service process in which the customer need not be an active part of the system to receive the service is a ________ system.

Accepted Answer

A)  high-contact 
B)  high-interaction 
C)  low-interaction 
D)  low-contact 
E)  passive 
A)  high-contact 
B)  high-interaction 
C)  low-interaction 
D)  low-contact 
E)  passive

Question 15

A ________ chart is a production schedule specifying the sequence and critical path for performing the steps in a project.

Accepted Answer

A)  MRP II 
B)  lead time 
C)  Gantt 
D)  Simon 
E)  PERT 
A)  MRP II 
B)  lead time 
C)  Gantt 
D)  Simon 
E)  PERT

Question 16

Which layout is most likely to depend upon general-purpose machinery and skilled labour to perform a variety of jobs for different customers?

Accepted Answer

A)  Process 
B)  Fixed-position 
C)  Customer 
D)  Cellular 
E)  Product 
A)  Process 
B)  Fixed-position 
C)  Customer 
D)  Cellular 
E)  Product

Question 17

What is a master production schedule?

Accepted Answer

A master production schedule i

Question 18

A product layout is

Accepted Answer

A)  a spatial arrangement of production activities designed to make one type of product in a fixed sequence. 
B)  a spatial arrangement of production activities that groups equipment and people according to function. 
C)  a method for analyzing a service by showing the flow of processes that constitutes it. 
D)  a spatial arrangement of production facilities designed to move families of products through similar flow paths. 
E)  a production system in which a single factory uses automation to produce a wide variety of products. 
A)  a spatial arrangement of production activities designed to make one type of product in a fixed sequence. 
B)  a spatial arrangement of production activities that groups equipment and people according to function. 
C)  a method for analyzing a service by showing the flow of processes that constitutes it. 
D)  a spatial arrangement of production facilities designed to move families of products through similar flow paths. 
E)  a production system in which a single factory uses automation to produce a wide variety of products.

Question 19

Compared to process layouts,the cellular layout requires less time for machine adjustment and less time for equipment set-up.

Accepted Answer

A) True 
 B)False

Question 20

Describe how just-in-time (JIT)production systems help managers minimize manufacturing inventory costs.

Accepted Answer

- just-in-time (JIT)production systems:

Services are classified according to the extent of customer contact.Identify and briefly discuss the two types.

When raw materials are converted into finished goods,________ utility has been created.

Identify the three qualities that distinguish services from goods.

Location planning for low-contact services is less restricted than it is for high-contact services.

Firms that make tangible products (radios,newspapers,buses,textbooks)are engaged in service operations.

In terms of business strategy as a driver of operations,3M uses the _ strategy,while FedEx uses the _ strategy.

Service businesses must locate close to their clients.

Product layouts are efficient,but inflexible.

When comparing manufacturing and service operations,it is correct to say that

An artist working with steel uses which type of process the most?

Explain what "utility" means and identify the four types of utility.

Although companies are often classified as either goods producers or service providers,the boundary is often blurred.

What is a Gantt chart?

The type of service process in which the customer need not be an active part of the system to receive the service is a ________ system.

A ________ chart is a production schedule specifying the sequence and critical path for performing the steps in a project.

Which layout is most likely to depend upon general-purpose machinery and skilled labour to perform a variety of jobs for different customers?

What is a master production schedule?

A product layout is

Compared to process layouts,the cellular layout requires less time for machine adjustment and less time for equipment set-up.

Describe how just-in-time (JIT)production systems help managers minimize manufacturing inventory costs.

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources

Understanding Labourmanagement Relations

Motivating and Leading Employees

Increasing Productivity and Quality

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

Filters

Exam 11: Producing Goods and Services

Services are classified according to the extent of customer contact.Identify and briefly discuss the two types.

When raw materials are converted into finished goods,________ utility has been created.

Identify the three qualities that distinguish services from goods.

Location planning for low-contact services is less restricted than it is for high-contact services.

Firms that make tangible products (radios,newspapers,buses,textbooks)are engaged in service operations.

In terms of business strategy as a driver of operations,3M uses the _________ strategy,while FedEx uses the _________ strategy.

Service businesses must locate close to their clients.

Product layouts are efficient,but inflexible.

When comparing manufacturing and service operations,it is correct to say that

An artist working with steel uses which type of process the most?

Explain what "utility" means and identify the four types of utility.

Although companies are often classified as either goods producers or service providers,the boundary is often blurred.

What is a Gantt chart?

The type of service process in which the customer need not be an active part of the system to receive the service is a ________ system.

A ________ chart is a production schedule specifying the sequence and critical path for performing the steps in a project.

Which layout is most likely to depend upon general-purpose machinery and skilled labour to perform a variety of jobs for different customers?

What is a master production schedule?

A product layout is

Compared to process layouts,the cellular layout requires less time for machine adjustment and less time for equipment set-up.

Describe how just-in-time (JIT)production systems help managers minimize manufacturing inventory costs.

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources

Understanding Labourmanagement Relations

Motivating and Leading Employees

Increasing Productivity and Quality

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

Filters

In terms of business strategy as a driver of operations,3M uses the _ strategy,while FedEx uses the _ strategy.