Question 1

What is utility?

Accepted Answer

Utility is a product

Question 2

Which of the following is best suited for a process layout?

Accepted Answer

A)  A food processing plant 
B)  A clothing manufacturer 
C)  A dry cleaning shop 
D)  A car manufacturer 
E)  An electronics manufacturer 
A)  A food processing plant 
B)  A clothing manufacturer 
C)  A dry cleaning shop 
D)  A car manufacturer 
E)  An electronics manufacturer

Question 3

Bill is working with a system that uses a bill of materials to project the number of components and raw materials needed.It also specifies when they need to arrive.He is most likely using

Accepted Answer

A)  warehousing. 
B)  master production scheduling. 
C)  material requirements planning. 
D)  just-in-time. 
E)  inventory control. 
A)  warehousing. 
B)  master production scheduling. 
C)  material requirements planning. 
D)  just-in-time. 
E)  inventory control.

Question 4

Domino's original strategy of delivering pizzas in "30 minutes or it's free" created a competitive advantage based on

Accepted Answer

A)  price utility. 
B)  time utility. 
C)  place utility. 
D)  form utility. 
E)  ownership utility. 
A)  price utility. 
B)  time utility. 
C)  place utility. 
D)  form utility. 
E)  ownership utility.

Question 5

Harpreet works in a factory that produces paint.He is using a synthetic (and also assembly)process.

Accepted Answer

A) True 
 B)False

Question 6

Describe the ways a business's operation processes can be classified.

Accepted Answer

- can be classified by the technology (c

Question 7

Nissan,Toyota,and Honda have the ability to build several different models of cars using the same basic "platform" (the underbody of the car).These companies are able to do this because of "soft manufacturing."

Accepted Answer

A) True 
 B)False

Question 8

Manufacturing operations emphasize outcomes in terms of physical goods (for example,a new jacket),but service operations are really combinations of goods and services (for example,making a pizza and delivering it).

Accepted Answer

A) True 
 B)False

Question 9

Lean manufacturing means getting rid of traditional assembly lines.

Accepted Answer

A) True 
 B)False

Question 10

Public transportation systems are examples of ________ systems.

Accepted Answer

A)  high-interaction 
B)  low-interaction 
C)  low-contact 
D)  active 
E)  high-contact 
A)  high-interaction 
B)  low-interaction 
C)  low-contact 
D)  active 
E)  high-contact

Question 11

The layout that is efficient because it simplifies work tasks and uses unskilled labour is the ________ layout.

Accepted Answer

A)  customer 
B)  process 
C)  product 
D)  cellular 
E)  fixed-position 
A)  customer 
B)  process 
C)  product 
D)  cellular 
E)  fixed-position

Question 12

What does a just-in-time production system attempt to accomplish?

Accepted Answer

A)  Materials and parts needed at each production step are brought together at the right time 
B)  Attempts to control the overall production process 
C)  Shows when production must be completed to satisfy consumer demand just-in-time 
D)  Shows the critical path where production problems will be the most damaging to the schedule 
E)  Breaks down the production process into steps necessary for completion 
A)  Materials and parts needed at each production step are brought together at the right time 
B)  Attempts to control the overall production process 
C)  Shows when production must be completed to satisfy consumer demand just-in-time 
D)  Shows the critical path where production problems will be the most damaging to the schedule 
E)  Breaks down the production process into steps necessary for completion

Question 13

If Toro introduces a new snow blower in April,it has ignored

Accepted Answer

A)  price utility. 
B)  ownership utility. 
C)  place utility. 
D)  time utility. 
E)  form utility. 
A)  price utility. 
B)  ownership utility. 
C)  place utility. 
D)  time utility. 
E)  form utility.

Question 14

Laine's job responsibilities include evaluating potential suppliers,negotiating terms of service,and maintaining positive buyer-seller relationships.He is most likely in the ________ function.

Accepted Answer

A)  inventory control 
B)  warehousing 
C)  supplier selection 
D)  transportation 
E)  quality control 
A)  inventory control 
B)  warehousing 
C)  supplier selection 
D)  transportation 
E)  quality control

Question 15

The typical layout in automobile,food-processing,and computer assembly plants is the ________ layout.

Accepted Answer

A)  product 
B)  cellular 
C)  process 
D)  customer 
E)  fixed-position 
A)  product 
B)  cellular 
C)  process 
D)  customer 
E)  fixed-position

Question 16

The type of service process in which the customer must be an active participant is a(n)________ system.

Accepted Answer

A)  high-contact 
B)  active 
C)  low-contact 
D)  high-interaction 
E)  low-interaction 
A)  high-contact 
B)  active 
C)  low-contact 
D)  high-interaction 
E)  low-interaction

Question 17

Ed's job responsibilities include the receiving,storing,handling,and counting of all raw materials.He is probably in the ________ function.

Accepted Answer

A)  inventory control 
B)  transportation 
C)  quality control 
D)  warehousing 
E)  purchasing 
A)  inventory control 
B)  transportation 
C)  quality control 
D)  warehousing 
E)  purchasing

Question 18

The four kinds of utility provided by a product or service are time,place,price,and form.

Accepted Answer

A) True 
 B)False

Question 19

Using a ________ chart,managers list all the activities needed to complete a job,estimate the time required for each step,and check the progress of the project against the chart.

Accepted Answer

A)  lead time 
B)  PERT 
C)  Simon 
D)  MRP II 
E)  Gantt 
A)  lead time 
B)  PERT 
C)  Simon 
D)  MRP II 
E)  Gantt

Question 20

Production is concerned primarily with form utility.

Accepted Answer

A) True 
 B)False

What is utility?

Which of the following is best suited for a process layout?

Bill is working with a system that uses a bill of materials to project the number of components and raw materials needed.It also specifies when they need to arrive.He is most likely using

Domino's original strategy of delivering pizzas in "30 minutes or it's free" created a competitive advantage based on

Harpreet works in a factory that produces paint.He is using a synthetic (and also assembly)process.

Describe the ways a business's operation processes can be classified.

Nissan,Toyota,and Honda have the ability to build several different models of cars using the same basic "platform" (the underbody of the car).These companies are able to do this because of "soft manufacturing."

Manufacturing operations emphasize outcomes in terms of physical goods (for example,a new jacket),but service operations are really combinations of goods and services (for example,making a pizza and delivering it).

Lean manufacturing means getting rid of traditional assembly lines.

Public transportation systems are examples of ________ systems.

The layout that is efficient because it simplifies work tasks and uses unskilled labour is the ________ layout.

What does a just-in-time production system attempt to accomplish?

If Toro introduces a new snow blower in April,it has ignored

Laine's job responsibilities include evaluating potential suppliers,negotiating terms of service,and maintaining positive buyer-seller relationships.He is most likely in the ________ function.

The typical layout in automobile,food-processing,and computer assembly plants is the ________ layout.

The type of service process in which the customer must be an active participant is a(n)________ system.

Ed's job responsibilities include the receiving,storing,handling,and counting of all raw materials.He is probably in the ________ function.

The four kinds of utility provided by a product or service are time,place,price,and form.

Using a ________ chart,managers list all the activities needed to complete a job,estimate the time required for each step,and check the progress of the project against the chart.

Production is concerned primarily with form utility.

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources

Understanding Labourmanagement Relations

Motivating and Leading Employees

Increasing Productivity and Quality

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

Filters

Exam 11: Producing Goods and Services

What is utility?

Which of the following is best suited for a process layout?

Bill is working with a system that uses a bill of materials to project the number of components and raw materials needed.It also specifies when they need to arrive.He is most likely using

Domino's original strategy of delivering pizzas in "30 minutes or it's free" created a competitive advantage based on

Harpreet works in a factory that produces paint.He is using a synthetic (and also assembly)process.

Describe the ways a business's operation processes can be classified.

Nissan,Toyota,and Honda have the ability to build several different models of cars using the same basic "platform" (the underbody of the car).These companies are able to do this because of "soft manufacturing."

Manufacturing operations emphasize outcomes in terms of physical goods (for example,a new jacket),but service operations are really combinations of goods and services (for example,making a pizza and delivering it).

Lean manufacturing means getting rid of traditional assembly lines.

Public transportation systems are examples of ________ systems.

The layout that is efficient because it simplifies work tasks and uses unskilled labour is the ________ layout.

What does a just-in-time production system attempt to accomplish?

If Toro introduces a new snow blower in April,it has ignored

Laine's job responsibilities include evaluating potential suppliers,negotiating terms of service,and maintaining positive buyer-seller relationships.He is most likely in the ________ function.

The typical layout in automobile,food-processing,and computer assembly plants is the ________ layout.

The type of service process in which the customer must be an active participant is a(n)________ system.

Ed's job responsibilities include the receiving,storing,handling,and counting of all raw materials.He is probably in the ________ function.

The four kinds of utility provided by a product or service are time,place,price,and form.

Using a ________ chart,managers list all the activities needed to complete a job,estimate the time required for each step,and check the progress of the project against the chart.

Production is concerned primarily with form utility.

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources

Understanding Labourmanagement Relations

Motivating and Leading Employees

Increasing Productivity and Quality

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

Filters