Question 1

All services have some degree of intangibility,but some services provide tangible elements as well.

Accepted Answer

A) True 
 B)False

Question 2

The adoption of JIT usually means that a company has somewhat higher inventory costs than it did before,but a better and larger selection of inventory items.

Accepted Answer

A) True 
 B)False

Question 3

The most important factor in location planning for high-contact businesses is ___________,but for low-contact business the most important factor in location planning is ____________.

Accepted Answer

A)  availability of labour; proximity to customers 
B)  proximity to customers; community living conditions 
C)  community living conditions; transportation costs 
D)  transportation costs; proximity to resource supplies 
E)  proximity to customers; proximity to resource supplies 
A)  availability of labour; proximity to customers 
B)  proximity to customers; community living conditions 
C)  community living conditions; transportation costs 
D)  transportation costs; proximity to resource supplies 
E)  proximity to customers; proximity to resource supplies

Question 4

GE produces refrigerators using a(n)________ process.

Accepted Answer

A)  chemical 
B)  synthetic 
C)  assembly 
D)  analytic 
E)  fabrication 
A)  chemical 
B)  synthetic 
C)  assembly 
D)  analytic 
E)  fabrication

Question 5

What are holding costs?

Accepted Answer

Holding costs are th

Question 6

In businesses like restaurants or supermarkets,the business is sized to meet a level of

Accepted Answer

A)  normal demand. 
B)  low demand. 
C)  peak demand. 
D)  average demand. 
E)  high demand. 
A)  normal demand. 
B)  low demand. 
C)  peak demand. 
D)  average demand. 
E)  high demand.

Question 7

Service products are characterized by three key qualities:

Accepted Answer

A)  intangibility,uncustomized,unstorability. 
B)  intangibility,customization,unstorability. 
C)  intangibility,customization,storability. 
D)  tangibility,customization,storability. 
E)  tangibility,uncustomized,storability. 
A)  intangibility,uncustomized,unstorability. 
B)  intangibility,customization,unstorability. 
C)  intangibility,customization,storability. 
D)  tangibility,customization,storability. 
E)  tangibility,uncustomized,storability.

Question 8

What is a product layout?

Accepted Answer

A product layout is a spatial

Question 9

In terms of business strategy as a driver of operations,Toyota uses the _________ strategy,while 3M uses the _________ strategy.

Accepted Answer

A)  quality; dependability 
B)  flexibility; dependability 
C)  quality; flexibility 
D)  lower price; quality 
E)  lower price; flexibility 
A)  quality; dependability 
B)  flexibility; dependability 
C)  quality; flexibility 
D)  lower price; quality 
E)  lower price; flexibility

Question 10

If an Air Canada flight from Toronto to Calgary has 20 empty seats,this illustrates the unique service characteristic of

Accepted Answer

A)  intangibility. 
B)  unstorability. 
C)  demand. 
D)  customization. 
E)  oversupply. 
A)  intangibility. 
B)  unstorability. 
C)  demand. 
D)  customization. 
E)  oversupply.

Question 11

Which of the following is a reason for conducting a service flow analysis?

Accepted Answer

A)  A good service flow analysis reduces the perishability of the service. 
B)  A good service flow analysis permits the manager to plan for peak capacity. 
C)  Each process is a potential contributor of good or bad service; therefore,all processes must be known. 
D)  A good service flow analysis identifies only wasteful activities. 
E)  A good service flow analysis attracts customers to the facility. 
A)  A good service flow analysis reduces the perishability of the service. 
B)  A good service flow analysis permits the manager to plan for peak capacity. 
C)  Each process is a potential contributor of good or bad service; therefore,all processes must be known. 
D)  A good service flow analysis identifies only wasteful activities. 
E)  A good service flow analysis attracts customers to the facility.

Question 12

Mega Computers services and upgrades the computers that it sells.In sizing its service operations it should use

Accepted Answer

A)  peak demand. 
B)  average demand. 
C)  low demand. 
D)  high demand. 
E)  normal demand. 
A)  peak demand. 
B)  average demand. 
C)  low demand. 
D)  high demand. 
E)  normal demand.

Question 13

Which of the following is not a form of utility?

Accepted Answer

A)  Form utility 
B)  Price utility 
C)  Place utility 
D)  Time utility 
E)  Ownership utility 
A)  Form utility 
B)  Price utility 
C)  Place utility 
D)  Time utility 
E)  Ownership utility

Question 14

The ______ transformation process involves goods being sent from manufacturing sites to consumers through warehouses to retail locations.

Accepted Answer

A)  fabrication 
B)  chemical 
C)  clerical 
D)  assembly 
E)  transport 
A)  fabrication 
B)  chemical 
C)  clerical 
D)  assembly 
E)  transport

Question 15

Lumber companies convert raw lumber into dimensional lumber and paper products through a(n)________ process.

Accepted Answer

A)  synthetic 
B)  fabrication 
C)  assembly 
D)  analytic 
E)  chemical 
A)  synthetic 
B)  fabrication 
C)  assembly 
D)  analytic 
E)  chemical

Question 16

Top managers at Keep It Clean Inc.,which produces and sells home-care cleaning products,are looking for ways to improve the supply chain.One idea that has been mentioned by several managers is a just-in-time logistics system.Which of the following questions is the LEAST relevant to the issue of whether the company should switch to a just-in-time logistics system?

Accepted Answer

A)  Is demand for the company's products predictable? 
B)  Can suppliers guarantee fast,frequent,and flexible delivery? 
C)  Is the appropriate technology available to manage the just-in-time system? 
D)  Do users of the company's products favour making the transition? 
E)  Does the company have accurate information about customer demand? 
A)  Is demand for the company's products predictable? 
B)  Can suppliers guarantee fast,frequent,and flexible delivery? 
C)  Is the appropriate technology available to manage the just-in-time system? 
D)  Do users of the company's products favour making the transition? 
E)  Does the company have accurate information about customer demand?

Question 17

Discuss the current concept of "production" including recent trends.

Accepted Answer

- production now means services as well

Question 18

A process layout is

Accepted Answer

A)  a production system in which a single factory uses automation to produce a wide variety of products. 
B)  a spatial arrangement of production facilities designed to move families of products through similar flow paths. 
C)  a method for analyzing a service by showing the flow of processes that constitutes it. 
D)  a spatial arrangement of production activities designed to make one type of product in a fixed sequence. 
E)  a spatial arrangement of production activities that groups equipment and people according to function. 
A)  a production system in which a single factory uses automation to produce a wide variety of products. 
B)  a spatial arrangement of production facilities designed to move families of products through similar flow paths. 
C)  a method for analyzing a service by showing the flow of processes that constitutes it. 
D)  a spatial arrangement of production activities designed to make one type of product in a fixed sequence. 
E)  a spatial arrangement of production activities that groups equipment and people according to function.

Question 19

A third industrial revolution is currently underway which is based on new technologies,software,robots,and miniaturization.

Accepted Answer

A) True 
 B)False

Question 20

Identify and describe the five major areas in materials management.

Accepted Answer

- transportation includes the means of t

All services have some degree of intangibility,but some services provide tangible elements as well.

The adoption of JIT usually means that a company has somewhat higher inventory costs than it did before,but a better and larger selection of inventory items.

The most important factor in location planning for high-contact businesses is _,but for low-contact business the most important factor in location planning is __.

GE produces refrigerators using a(n)________ process.

What are holding costs?

In businesses like restaurants or supermarkets,the business is sized to meet a level of

Service products are characterized by three key qualities:

What is a product layout?

In terms of business strategy as a driver of operations,Toyota uses the _ strategy,while 3M uses the _ strategy.

If an Air Canada flight from Toronto to Calgary has 20 empty seats,this illustrates the unique service characteristic of

Which of the following is a reason for conducting a service flow analysis?

Mega Computers services and upgrades the computers that it sells.In sizing its service operations it should use

Which of the following is not a form of utility?

The ______ transformation process involves goods being sent from manufacturing sites to consumers through warehouses to retail locations.

Lumber companies convert raw lumber into dimensional lumber and paper products through a(n)________ process.

Discuss the current concept of "production" including recent trends.

A process layout is

A third industrial revolution is currently underway which is based on new technologies,software,robots,and miniaturization.

Identify and describe the five major areas in materials management.

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources

Understanding Labourmanagement Relations

Motivating and Leading Employees

Increasing Productivity and Quality

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

Filters

Exam 11: Producing Goods and Services

All services have some degree of intangibility,but some services provide tangible elements as well.

The adoption of JIT usually means that a company has somewhat higher inventory costs than it did before,but a better and larger selection of inventory items.

The most important factor in location planning for high-contact businesses is ___________,but for low-contact business the most important factor in location planning is ____________.

GE produces refrigerators using a(n)________ process.

What are holding costs?

In businesses like restaurants or supermarkets,the business is sized to meet a level of

Service products are characterized by three key qualities:

What is a product layout?

In terms of business strategy as a driver of operations,Toyota uses the _________ strategy,while 3M uses the _________ strategy.

If an Air Canada flight from Toronto to Calgary has 20 empty seats,this illustrates the unique service characteristic of

Which of the following is a reason for conducting a service flow analysis?

Mega Computers services and upgrades the computers that it sells.In sizing its service operations it should use

Which of the following is not a form of utility?

The ______ transformation process involves goods being sent from manufacturing sites to consumers through warehouses to retail locations.

Lumber companies convert raw lumber into dimensional lumber and paper products through a(n)________ process.

Discuss the current concept of "production" including recent trends.

A process layout is

A third industrial revolution is currently underway which is based on new technologies,software,robots,and miniaturization.

Identify and describe the five major areas in materials management.

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources

Understanding Labourmanagement Relations

Motivating and Leading Employees

Increasing Productivity and Quality

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

Filters

The most important factor in location planning for high-contact businesses is _,but for low-contact business the most important factor in location planning is __.

In terms of business strategy as a driver of operations,Toyota uses the _ strategy,while 3M uses the _ strategy.