Exam 11: Producing Goods and Services

Mount Sinai Hospital no longer keeps any inventory.It is using

Of the following products/services,which is the most intangible?

A PERT chart emphasizes operations control rather than operations scheduling.

A low-contact service operation like the mail-processing facility at UPS or Federal Express looks very much like a product layout in a factory.

Which of the following are unique aspects that separate services from goods?

An assembly line would be most likely to use a ________ layout.

A senior executive at Keep It Clean claims that a move to a just-in-time logistics is ill-advised because the change would not be noticed by customers,and because the proposed system violates the company's goal of being "customer-focused." What is the most accurate criticism of the executive's position?

Suppose that you have no clean clothes,but you have a job interview tomorrow.You normally never use any other type of laundry detergent than your regular brand.You find that it is currently sold out at your local convenience store,so you decide to buy the store brand because it best satisfies your need for

Industrial robots are common in manufacturing facilities,but to date there has been little success in using robots in other situations.

The manufacturing of products such as electronics,appliances,and automobiles relies on the _________ process.

Soft manufacturing emphasizes computer software and computer networks instead of production machines.

List the three types of space in a goods-producing facility.

Planning,organizing,and controlling the flow of materials from design through distribution of finished goods is

The use of just-in-time inventory systems has made supply systems more volatile.

A job shop would be most likely to use a ________ layout.

The long-range operations plan should address both capacity and facilities.

Material requirements planning is the method that brings together all materials and parts needed at each production stage at the precise moment they are needed.

By making a product that customers can take pride in having,production creates

Operations management is the systematic direction and control of the processes that transform resources into finished goods and services.

Airlines do not want any empty seats on their flights.This illustrates the importance of the unstorability feature of service operations.