Question 1

____ is a comprehensive,organization-wide strategy for improving product and/or service quality on a systematic and continuous basis.

Accepted Answer

A)  Total quality management 
B)  Statistical quality control 
C)  Benchmarking 
D)  Total factor productivity 
E)  Synergistic effectiveness 
A)  Total quality management 
B)  Statistical quality control 
C)  Benchmarking 
D)  Total factor productivity 
E)  Synergistic effectiveness

Question 2

The ____________________ decision involves choosing the amount of products,services,or both that can be produced by the organization.

Accepted Answer

The answer of The ____________________ decision involves choosing the amount...

Question 3

Dollar Shave Club delivers razor blades to the customer's home for as little as $4 a month.A package of Gillette blades at a store cost $20 to 30.After just 3 years in business,Dollar Shave Club has 2 million members and projected revenue of over $140 million.Proctor and Gamble,maker of Gillette,once had 70% of the market.DSC is forcing P&G to make some ____ decisions.

Accepted Answer

A)  facilities 
B)  marketing 
C)  capacity utilization 
D)  product substitutes 
E)  human resource mix 
A)  facilities 
B)  marketing 
C)  capacity utilization 
D)  product substitutes 
E)  human resource mix

Question 4

Pipeline inventory controls purchasing.

Accepted Answer

A) True 
 B)False

Question 5

____________________ and ____________________ have become major determinants of business success or failure.

Accepted Answer

Quality,pr

Question 6

The Limited has a competitive advantage in speed.The product moves from finish good to retail stores in a fraction of the time it takes competitors to do the same thing.Its operations management excels at

Accepted Answer

A)  the acquisition of inputs for organizational transformation processes. 
B)  the maintenance of quality of work-in-process. 
C)  the management of raw materials inventories. 
D)  the management of in-process inventories. 
E)  the transportation and distribution control system. 
A)  the acquisition of inputs for organizational transformation processes. 
B)  the maintenance of quality of work-in-process. 
C)  the management of raw materials inventories. 
D)  the management of in-process inventories. 
E)  the transportation and distribution control system.

Question 7

When General Odierno said the troop withdrawal from Afghanistan was going too fast,he was making a ____ statement.

Accepted Answer

A)  product-service mix 
B)  capacity 
C)  technology 
D)  facilities 
E)  service 
A)  product-service mix 
B)  capacity 
C)  technology 
D)  facilities 
E)  service

Question 8

____ is the total set of managerial activities that an organization uses to create its products or services.

Accepted Answer

A)  Management 
B)  Managerial effectiveness 
C)  Operations management 
D)  A transformation system 
E)  Scientific management 
A)  Management 
B)  Managerial effectiveness 
C)  Operations management 
D)  A transformation system 
E)  Scientific management

Question 9

A triathlon uses a product layout.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following countries has the highest level of productivity?

Accepted Answer

A)  France 
B)  Japan 
C)  Korea 
D)  United States 
E)  Germany 
A)  France 
B)  Japan 
C)  Korea 
D)  United States 
E)  Germany

Question 11

Match the following.You may use a response once,more than once,or not at all.
-Gives little insight into how productivity can be improved

Accepted Answer

A) Partial productivity ratio 
B) Total factor productivity ratio 
A) Partial productivity ratio 
B) Total factor productivity ratio

Question 12

The United States has one of the highest levels of ____________________ in the world.

Accepted Answer

The answer of The United States has one of the...

Question 13

Describe how the improvement of service technology has impacted you.

Accepted Answer

The improvement of service technology ha

Question 14

____ sampling is a type of statistical quality control that involves testing products as they are being made.

Accepted Answer

A)  Total factor 
B)  Acceptance 
C)  In-process 
D)  Conformance 
E)  Component 
A)  Total factor 
B)  Acceptance 
C)  In-process 
D)  Conformance 
E)  Component

Question 15

What do you expect are the differences in operations management strategies between the University of Michigan and Washtenaw Community College?

Accepted Answer

The differences in operations management

Question 16

Shopping malls bring together the customer and the product.They create ____________________ utility.

Accepted Answer

The answer of Shopping malls bring together the customer and...

Question 17

____________________ layouts are used in operations settings that create a variety of products.

Accepted Answer

The answer of ____________________ layouts are used in operations settings...

Question 18

Improving service-sector productivity is the next major hurdle facing U.S.business productivity.

Accepted Answer

A) True 
 B)False

Question 19

Special Exercises
You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all.
-You can hear the guests in other rooms

Accepted Answer

A) Performance 
B) Features 
C) Reliability 
D) Conformance 
E) Durability
F)Serviceability
G)Aesthetics
H)Perceived quality 
A) Performance 
B) Features 
C) Reliability 
D) Conformance 
E) Durability
F)Serviceability
G)Aesthetics
H)Perceived quality

Question 20

Identify the major characteristics of total quality management and briefly describe each.

Accepted Answer

Total Quality Management (TQM) is a mana

____ is a comprehensive,organization-wide strategy for improving product and/or service quality on a systematic and continuous basis.

The ____________________ decision involves choosing the amount of products,services,or both that can be produced by the organization.

Pipeline inventory controls purchasing.

and have become major determinants of business success or failure.

The Limited has a competitive advantage in speed.The product moves from finish good to retail stores in a fraction of the time it takes competitors to do the same thing.Its operations management excels at

When General Odierno said the troop withdrawal from Afghanistan was going too fast,he was making a ____ statement.

____ is the total set of managerial activities that an organization uses to create its products or services.

A triathlon uses a product layout.

Which of the following countries has the highest level of productivity?

Match the following.You may use a response once,more than once,or not at all. -Gives little insight into how productivity can be improved

The United States has one of the highest levels of ____________________ in the world.

Describe how the improvement of service technology has impacted you.

____ sampling is a type of statistical quality control that involves testing products as they are being made.

What do you expect are the differences in operations management strategies between the University of Michigan and Washtenaw Community College?

Shopping malls bring together the customer and the product.They create ____________________ utility.

____________________ layouts are used in operations settings that create a variety of products.

Improving service-sector productivity is the next major hurdle facing U.S.business productivity.

Special Exercises You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all. -You can hear the guests in other rooms

Identify the major characteristics of total quality management and briefly describe each.

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Filters

Exam 20: Managing Operations, quality, and Productivity

____ is a comprehensive,organization-wide strategy for improving product and/or service quality on a systematic and continuous basis.

The ____________________ decision involves choosing the amount of products,services,or both that can be produced by the organization.

Pipeline inventory controls purchasing.

____________________ and ____________________ have become major determinants of business success or failure.

The Limited has a competitive advantage in speed.The product moves from finish good to retail stores in a fraction of the time it takes competitors to do the same thing.Its operations management excels at

When General Odierno said the troop withdrawal from Afghanistan was going too fast,he was making a ____ statement.

____ is the total set of managerial activities that an organization uses to create its products or services.

A triathlon uses a product layout.

Which of the following countries has the highest level of productivity?

Match the following.You may use a response once,more than once,or not at all. -Gives little insight into how productivity can be improved

The United States has one of the highest levels of ____________________ in the world.

Describe how the improvement of service technology has impacted you.

____ sampling is a type of statistical quality control that involves testing products as they are being made.

What do you expect are the differences in operations management strategies between the University of Michigan and Washtenaw Community College?

Shopping malls bring together the customer and the product.They create ____________________ utility.

____________________ layouts are used in operations settings that create a variety of products.

Improving service-sector productivity is the next major hurdle facing U.S.business productivity.

Special Exercises You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all. -You can hear the guests in other rooms

Identify the major characteristics of total quality management and briefly describe each.

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Filters

and have become major determinants of business success or failure.